Reviews of Lone Pine, Penang, a Tribute Portfolio Resort 5 stars
97, Jalan Batu Ferringhi, 11100 Batu Ferringhi, Malaysia
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe room was very clean & spacious. I dont know how to describe about the place but Lone Pine was definitely a perfect place for our getaway.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewThe quiet n expansive lawn ambience n location n middling no of rooms make for a less intrusive crowd. The food, breakfast n at the Restaurant were tasty n ample. The managing staff at the floor were amiable and very pleasant.
The absence of small things like room slippers was annoying as the wooden floors retain dirt etc easily. The service section were tardy; the extra mug n a little spoon I requested took one hour and two calls to be supplied.The cleaners need more training from my experience; left the dustbins in the wrong place n had to be told to clean the dirt off the floor.
Dear Anonymous guest, Thank you for sharing your detailed feedback. We’re delighted to hear that you appreciated the peaceful ambience, spacious surroundings, and the quality of our food and hospitality from the floor staff. Your kind words mean a lot to us. At the same time, we truly regret the inconvenience caused by the missing room slippers and the delay in service. Your comments regarding housekeeping and response times have been noted and shared with the relevant teams for immediate improvement. We’re committed to providing a consistently high standard of service, and your observations help us get closer to that goal. We hope to have the opportunity to welcome you back for a much-improved stay. Brand Ambassador
Dear Anonymous guest, Thank you for sharing your detailed feedback. We’re delighted to hear that you appreciated the peaceful ambience, spacious surroundings, and the quality of our food and hospitality from the floor staff. Your kind words… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in July 2025
Verified reviewGreat options for breakfast, pool was nice and clean, staff were very friendly and hardworking, bathtub on the balcony was a nice place to relax.
The room required a little upkeep - some paint peeling. Pool closed too early.
Dear Ms Kirsten, Thank you for sharing your experience with us. We're so pleased to hear you enjoyed our breakfast options, clean pool, and the relaxing bathtub on the balcony. It's also wonderful to know our team’s friendliness and hard work made a positive impression. We appreciate your feedback regarding the room condition and pool hours. We’ve noted your comments and will share them with our team to help us improve the overall guest experience. We hope to have the opportunity to welcome you back again soon. BA
Dear Ms Kirsten, Thank you for sharing your experience with us. We're so pleased to hear you enjoyed our breakfast options, clean pool, and the relaxing bathtub on the balcony. It's also wonderful to know our team’s friendliness and… Show more
Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewGreat atmosphere. Beautiful grounds.
Dear Mr Timothy, Thank you so much for your kind words! We’re thrilled to hear you enjoyed the atmosphere and found the grounds beautiful. It means a lot to us, and we hope to welcome you back again soon. BA
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewLocation
Not worth the price paid for quality of living
Dear Mr Fikri, Thank you for your feedback. We’re glad you appreciated the location, but we're sorry to hear that the overall experience didn’t meet your expectations. Your comments about the value and quality of living are important to us, and we’ll take them into consideration as we continue to improve our services. If there’s anything specific you’d like to share about your stay, we’d appreciate the opportunity to learn more. BA
Dear Mr Fikri, Thank you for your feedback. We’re glad you appreciated the location, but we're sorry to hear that the overall experience didn’t meet your expectations. Your comments about the value and quality of living are important t… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewLove the room. Very spacious and warm cozy plus breakfast buffet is excellent
Dear Ms Wan Hazlina, Thank you for your kind words! We're so happy to hear that you loved the room and found it spacious, warm, and cozy—just the way we hope all our guests feel during their stay. It’s also great to know you enjoyed the breakfast buffet! Our team puts a lot of care into making sure it’s a delicious and satisfying start to the day. We truly appreciate your feedback and can’t wait to welcome you back for another wonderful stay. BA
Dear Ms Wan Hazlina, Thank you for your kind words! We're so happy to hear that you loved the room and found it spacious, warm, and cozy—just the way we hope all our guests feel during their stay. It’s also great to know you enjoyed th… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewEverything was good, food was appropriately priced, staff were very accommodating, loved the room. The ambiance was very calming, great spot to avoid families and small children crowds during holiday.
I didn't like the beach, but that was not the hotel's fault though. Forgot how Batu Ferringhi's beaches can be
Dear Mr Iman, Thank you for sharing your feedback! We’re glad to hear you enjoyed the room, ambiance, and our accommodating staff. We’re happy you found our hotel to be a calm and relaxing retreat away from the holiday crowds. We look forward to welcoming you back for another peaceful stay! BA
Dear Mr Iman, Thank you for sharing your feedback! We’re glad to hear you enjoyed the room, ambiance, and our accommodating staff. We’re happy you found our hotel to be a calm and relaxing retreat away from the holiday crowds. We look forw… Show more
Reviewed: 29 July 2025 · Stayed in June 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewNice comfortable place with a lot of activities and a Games Room for family gathering
Not enough shade at the pool side
Dear Mr Krishna, Thank you for your feedback! We’re glad to hear you enjoyed the comfortable setting and the activities, especially the Games Room for your family gathering. We appreciate your note about the poolside shade and will certainly take it into consideration for future improvements. Looking forward to welcoming you and your family again soon! BA
Dear Mr Krishna, Thank you for your feedback! We’re glad to hear you enjoyed the comfortable setting and the activities, especially the Games Room for your family gathering. We appreciate your note about the poolside shade and will certain… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewEverything is great
Dear Ms Anis, Thank you so much! We’re thrilled to hear that everything was great during your stay. Hope to see you again soon! BA
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewThe ambient, facilities & ther service.
No
Dear Mr Sabiq, Thank you for your kind words! We’re delighted to hear you enjoyed the ambiance, facilities, and our service. Looking forward to welcoming you back soon! BA
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewThe serinity feel with less crowd. The staff send me a suprise birthday cake. Thanks a million 😇🥰
Hotel towel was smelly Bedding feel sandy n not comfy to sleep Cant find where to check in during first day
Dear Ms Joean, Thank you for sharing your experience with us! We're so glad you enjoyed the serene atmosphere and that our team was able to surprise you with a birthday cake — it’s wonderful to know that made your day a little more special 🥰🎂 We’re truly sorry to hear about the issues with the towel, bedding, and check-in experience. Your feedback is very important to us, and we’ll be looking into these areas to ensure improvements are made. Thank you again for your comments, and we hope to welcome you back for a more comfortable and seamless stay next time. BA
Dear Ms Joean, Thank you for sharing your experience with us! We're so glad you enjoyed the serene atmosphere and that our team was able to surprise you with a birthday cake — it’s wonderful to know that made your day a little more spec… Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewGreat upgrade on a mid century modern building, great environment , super elegant, great service very relaxed. Lovely singing duo at the bar! Right next to the beach!
Dear Ms Ana, Thank you so much for the kind words! We're thrilled you enjoyed the mid-century modern vibe, elegant atmosphere, and our relaxed environment. It’s great to hear that the service and music added to your experience—our singing duo will be happy to know they made your evening special! And yes, being just steps from the beach is the cherry on top. We hope to welcome you back soon! Brand Ambassador
Dear Ms Ana, Thank you so much for the kind words! We're thrilled you enjoyed the mid-century modern vibe, elegant atmosphere, and our relaxed environment. It’s great to hear that the service and music added to your experience—our singi… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewGreat location. Pool is always clean and not too busy. Breakfast is great. Staff are very friendly. Rooms with the balcony are comfortable and good sized. Lovely gardens. Watersports and massage easily accessible on the beach
Gym and kids room was very limited and some gym equipment was out of order
Dear Mr Christian, Thank you so much for your kind feedback! We're delighted to hear you enjoyed the location, clean pool, friendly staff, and our breakfast offerings. It's also great to know that the rooms with balconies, gardens, and beach amenities added to your stay. We appreciate your honest comments regarding the gym and kids' room. Your feedback helps us identify areas for improvement, and we’ll certainly look into updating the equipment and enhancing those facilities. We hope to welcome you back soon for an even better experience! Brand Ambassador
Dear Mr Christian, Thank you so much for your kind feedback! We're delighted to hear you enjoyed the location, clean pool, friendly staff, and our breakfast offerings. It's also great to know that the rooms with balconies, gardens, … Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified review