Reviews of One-Stop Residence & Hotel 3 stars
Level 1, Main Lobby, Kompleks Metro Pudu, Jalan Metro Pudu 2, Fraser Business Park, 55100 Kuala Lumpur, Malaysia
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Reviewed: 30 August 2025 · Stayed in June 2025
Verified reviewReviewed: 18 August 2025 · Stayed in July 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in June 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewComfortable and near to LRT station
Reviewed: 1 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewNice
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewNothing
Nothing
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 27 June 2025 · Stayed in May 2025
Verified reviewPoor service when we check in no air cond .later after check need to fill in gas .omg
Lot of cockroaches
Dear Valued Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay, particularly with the air conditioning and cleanliness of the room. Please be assured that this is not the standard of service we aim to provide. We regret that the air conditioning issue was not resolved prior to your arrival, and we understand how frustrating it must have been. We have since reminded our maintenance team to conduct more thorough inspections before check-ins to prevent such issues in the future. Regarding the presence of cockroaches, we take cleanliness very seriously and have already scheduled an immediate pest control treatment in the affected room. We are also reinforcing our housekeeping protocols to ensure this does not happen again. Your feedback is important to us, and we truly appreciate you bringing this matter to our attention. We hope you will consider giving us another chance to provide you with a much-improved experience in the future. Warm regards, The Management One-Stop Residence Hotel
Dear Valued Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay, particularly with the air conditioning and cleanliness of the room. Please be assured … Show more
Reviewed: 13 June 2025 · Stayed in June 2025
Verified reviewReviewed: 4 June 2025 · Stayed in June 2025
Verified revieweverything ok… hotel and pool satisfying…we all family was happy with the hotel..
when checking in… the front office staff .. a middle aged man was not customer friendly… please change to other staff who friendly and welcoming customer… thanks
Dear Valued Guest, Thank you very much for your feedback. We’re glad to hear that you and your family were happy with the hotel and enjoyed the pool facilities. We’re truly sorry for the less-than-welcoming experience you had during check-in. The staff member you mentioned is newly hired, and we will definitely highlight this to him and provide the necessary guidance to improve his customer service skills. Your feedback is much appreciated and helps us improve. We hope to have the opportunity to welcome you and your family again in the near future. Warm regards, One-Stop Residence Hotel
Dear Valued Guest, Thank you very much for your feedback. We’re glad to hear that you and your family were happy with the hotel and enjoyed the pool facilities. We’re truly sorry for the less-than-welcoming experience you had during check… Show more
Reviewed: 1 June 2025 · Stayed in June 2025
Verified reviewReviewed: 11 May 2025 · Stayed in May 2025
Verified reviewReviewed: 2 May 2025 · Stayed in May 2025
Verified reviewReviewed: 27 April 2025 · Stayed in April 2025
Verified reviewReviewed: 12 April 2025 · Stayed in April 2025
Verified reviewthe room space is exceptionally big. with frig! the instruction to access wifi not clear. be smart and imaginative to access
apart from the official address, more details and hints would be helpful for grab driver to access the location. The Fraser business complex a bit complicated. too many vacant shops within the complex
Dear Valued Guest, Thank you for taking the time to share your feedback with us. We’re delighted to hear that you appreciated the spacious room and the in-room amenities, including the refrigerator. Your comfort is our priority, and it’s always encouraging to know that these features enhanced your stay. We sincerely apologize for the confusion regarding the Wi-Fi instructions. We will review and improve the clarity of our instructions to ensure a smoother and more intuitive connection experience for all our guests moving forward. Regarding the directions to our property, we truly understand that navigating within Fraser Business Park can be a bit challenging, especially with the presence of vacant shop lots. We appreciate your suggestion to provide more detailed guidance. Rest assured, we are currently updating our location instructions and Grab pin details to help drivers and guests find us more easily. Your insights are valuable to us as they help us improve. We hope to have the opportunity to welcome you again and provide a more seamless experience. Warm regards, The Management One-Stop Residence Hotel
Dear Valued Guest, Thank you for taking the time to share your feedback with us. We’re delighted to hear that you appreciated the spacious room and the in-room amenities, including the refrigerator. Your comfort is our priority, and it’s … Show more
Reviewed: 1 April 2025 · Stayed in April 2025
Verified reviewReviewed: 31 March 2025 · Stayed in March 2025
Verified review