Reviews of Pavilion Hotel Kuala Lumpur Managed by Banyan Tree 5 stars
170 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia
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Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewReviewed: 4 September 2025 · Stayed in June 2025
Verified reviewVery central
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewBREAKFAST -Nasi lemak was good combination with teh tarik.But food was limited.I would like to suggest as for vegetarian kindly give us option to select food during check in. Location-Strategic -Good view-Friendly staff
Breakfast-Vegetarian food choice was very limited. Location-Strategic location and super busy area.Just need some update if any road closures/closed to avoid traffic .stuck almost 2 hours due to road closures.Exspecially for those coming from Overseas/outstation
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewLocation, cleanliness, foods
No
Dear Ann, We are delighted to learn that you had a pleasant stay at Pavilion Hotel Kuala Lumpur. Thank you again for leaving your review on Booking.com and we certainly hope to welcome you, again in the near future. Best regards, Rudy Oretti General Manager
Dear Ann, We are delighted to learn that you had a pleasant stay at Pavilion Hotel Kuala Lumpur. Thank you again for leaving your review on Booking.com and we certainly hope to welcome you, again in the near future. Best regards, Rudy Ore… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewBreakfast was good with choices for everyone. The waiter/ress attending were very friendly and helpful. The room cleaning staff were very friendly too n pleasant.
Everything was good. Nothing that troubled us. We felt safe the whole time
Dear Traveler, Thank you for sharing your wonderful feedback. We are delighted to know you had a pleasant stay and felt safe and well cared for by our team. We are also glad you enjoyed the breakfast and warm hospitality, and we look forward to welcoming you again next year. Best regards, Rudy Oretti General Manager
Dear Traveler, Thank you for sharing your wonderful feedback. We are delighted to know you had a pleasant stay and felt safe and well cared for by our team. We are also glad you enjoyed the breakfast and warm hospitality, and we look forwa… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewLocation is great with short walk to the Pavilion mall
The pool is rather small and the neighbours are building
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewFriendly staff, great breakfast options
Dear Christine, Thank you for choosing our hotel following your stay in Kuala Lumpur. We appreciate your kind words in your review, and we look forward to welcoming you back to Pavilion Hotel in the near future. Best regards, Rudy Oretti General Manager
Dear Christine, Thank you for choosing our hotel following your stay in Kuala Lumpur. We appreciate your kind words in your review, and we look forward to welcoming you back to Pavilion Hotel in the near future. Best regards, Rudy Oretti … Show more
Reviewed: 24 August 2025 · Stayed in July 2025
Verified reviewGood location, comfortable beds, good variety of foods at breakfast.
No phone charger in room and the hotel was not able to get me one in the space of 48 hours. This was rather unexpected at this grade of hotel in a city center.
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewHad food poisoning within an hour after buffet breakfast. Reported to front desk. Haven't heard since of any action taken to prevent similar occurence. Had early breakfast on day of check out. Food stations unmanned. Few Service staff. Service mechanical and tardy.
Food selection and quality leave much to be desired, compared to breakfast buffet spread and experience on previous stays.
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewClean , comfortable and near the mall
Nothing
Dear FATEMA, Thank you for taking the time to share your wonderful thoughts following your recent stay with us at Pavilion Hotel Kuala Lumpur and we look forward to welcoming you back in the near future. Best regards, Rudy Oretti General Manager
Dear FATEMA, Thank you for taking the time to share your wonderful thoughts following your recent stay with us at Pavilion Hotel Kuala Lumpur and we look forward to welcoming you back in the near future. Best regards, Rudy Oretti General … Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in June 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewIt was easy to go to places and it was so close to the mall so I would say the property is great.
Some parts in the room we didn’t like much, like the carpets was kinda dirty and the toilets shower gel and shampoo didn’t smell that good.
Dear LEE FOOND, Thank you for sharing your review during your recent stay at Pavilion Hotel Kuala Lumpur. We are pleased to hear you enjoyed our convenient location, reliable Wi-Fi, and breakfast offerings. At the same time, we regret that certain aspects of the room, including the carpet condition and bathroom amenities, did not meet your expectations. Your comments have been shared with our team for immediate improvement. Thank you once again for sharing, LEE FOOND, and we truly hope to welcome you back, for a more seamless stay. Best regards, Rudy Oretti General Manager
Dear LEE FOOND, Thank you for sharing your review during your recent stay at Pavilion Hotel Kuala Lumpur. We are pleased to hear you enjoyed our convenient location, reliable Wi-Fi, and breakfast offerings. At the same time, we regret th… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewAlmost everything... The bed could have been a bit more comfy.
Nothing.
Dear Merve, Thank you for your feedback. We are glad to hear you enjoyed almost everything about your stay. We appreciate your comment on the bed comfort and will certainly take it into consideration for future improvements. Thank you again for staying with us and we look forward to welcoming you back for an even more comfortable experience. Best regards, Rudy Oretti General Manager
Dear Merve, Thank you for your feedback. We are glad to hear you enjoyed almost everything about your stay. We appreciate your comment on the bed comfort and will certainly take it into consideration for future improvements. Thank you agai… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewThe location
How small the room was And I really hated the breakfast It was so bad
Dear Raida, Thank you for your review following your stay, at Pavilion Hotel Kuala Lumpur. We are pleased to know that you found our central location convenient. However, we regret to hear that other aspects of your stay did not meet your expectations. We are sorry that the room size was not to your satisfaction, and that our breakfast offerings fell short of your expectations. Your comments regarding the room and breakfast selections have been shared with the relevant team for careful review and improvement. Thank you once again for sharing, Raida and we truly hope, this has not marred your opinion of us, for future visits. Best regards, Rudy Oretti General Manager
Dear Raida, Thank you for your review following your stay, at Pavilion Hotel Kuala Lumpur. We are pleased to know that you found our central location convenient. However, we regret to hear that other aspects of your stay did not meet your… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewGood location.
Unpleasant smell in room. Using the air conditioning just makes it worse. Why do you not have a lobby bar for non smokers?
Dear Broniel, Thank you very much for sharing your comments regarding your recent stay, at Pavilion Hotel Kuala Lumpur. We are pleased to know you appreciated our prime location, however, we regret the unpleasant smell in your room and the discomfort caused, by the air conditioning. We have also taken note of your feedback regarding the absence of a non-smoking lobby bar. Your feedback is truly valuable, and we will work towards providing a more seamless experience, in the future. Thank you once again, Broniel, for your review. We sincerely appreciate your time and hope this will not deter you from visiting us again. Best regards, Rudy Oretti General Manager
Dear Broniel, Thank you very much for sharing your comments regarding your recent stay, at Pavilion Hotel Kuala Lumpur. We are pleased to know you appreciated our prime location, however, we regret the unpleasant smell in your room and … Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewComfortable, clean and a great location attached to the Pavilion Kuala Lumpur Mall. Breakfast spread was amazing
The lifts in the lobby allowed for the public or anyone standing there to know which floor you are staying in which felt rather unsafe
Dear Wen, Thank you very much for sharing your thoughtful review of your recent stay, at Pavilion Hotel Kuala Lumpur. We are delighted to hear that you found your stay comfortable and enjoyable, and that you appreciated our clean rooms, convenient location directly connected to Pavilion Kuala Lumpur Mall, and the wide selection of our breakfast spread. It is always rewarding to know that these aspects contributed positively, to your experience. At the same time, we regret to learn of your concern regarding the lift system and the visibility of guests’ floors, which made you feel less secure. Please accept our sincere apologies, as guest comfort and safety are of the utmost importance to us. Kindly rest assured, your valuable feedback has been shared with our management team, for careful review and consideration. We look forward to welcoming you back in the near future Wen, and to providing you with another pleasant and seamless stay. Best regards, Rudy Oretti General Manager
Dear Wen, Thank you very much for sharing your thoughtful review of your recent stay, at Pavilion Hotel Kuala Lumpur. We are delighted to hear that you found your stay comfortable and enjoyable, and that you appreciated our clean rooms,… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewHospitality was good👍
Every thing was ok
Dear Baziga, Thank you for your patronage and for submitting this review on Booking.com and we look forward to having you back at Pavilion Hotel Kuala Lumpur in the near future. Best regards, Rudy Oretti General Manager
Reviewed: 12 August 2025 · Stayed in July 2025
Verified reviewLocation
Expensive
Dear EMAD, Thank you for leaving us a review at Pavilion Hotel Kuala Lumpur recently, and we look forward to welcoming you back to our hotel very soon. Best regards, Rudy Oretti General Manager