-The confusing escalator to the shopping building. - Had to go to a different floor for check in / check out since the main lobby was under renovation

The staff were so attentive and friendly

Stayed in August 2025

Run down but luckily refurbishment is on going

Location

Stayed in August 2025

The terrible check-out process. We had an early check-out to the airport. The driver sent us to the airport by mini-bus. However, the bus was not allowed to park in the lobby. We had to go to another exit, which was the shopping mall exit at level 2. But, the shopping mall didn't open early in the morning. The escalator was shut down as well. We had to carry a lot of luggage and walk down from level 2 to level 1 to find an exit to go out. We have elderly people and children, so it's quite difficult for us. We got stuck at level 1 and tried to find the way out. Luckily, our driver found an exit which was Zus coffee exit, and came to pick us up. We understand the renovation at that period, we can accept the inconvenient pathway to room and lobby. But we really feel terrible about the check-out experience. 

Staff are friendly and good service.The toilet is a bit old but the cleanliness is fine.

Stayed in June 2025

Due to the hotel is still under construction. The water pressure in the toilet is very low. Need to upgrade the washroom facilities as well.

Near the food courts. Very convenient. The staff are very helpful and polite.

Stayed in July 2025

A bit noisy in afternoon and car park is not complimentary. Understand the renovation is on going until end of August, hope it getting better after renovation done.

Location is good, near to Sarawak river and lots of food around.

Stayed in July 2025

Renovation on going

room cleanliness

Stayed in June 2025

The bteakfast should have more variety of menu. And the taste can be improved. Good, but can be better 👍🏼

Stayed in July 2025

Renovations making us have to use multiple lifts and becoming a little lost!

Because of the renovations the hotel was more difficult to get around. However, the room was excellent - really large and they gave us adjoining rooms. Staff were fab.

Stayed in June 2025

They are currently going through major renovations, which means accessibility is restricted. Accessing the mall and back was a little confusing and like a maze when you do it for the first time. But then you find the signages actually guide you correctly. Amenities are also closed. But not a deal breaker because the property immediately sends you a notice upon booking to set the right expectations.

The location is quite good and central. The staff were absolutely fabulous! Apin and Stephanie from front desk were absolutely brilliant and made my interactions with them feel so personal because they remember you by name and greet you by name when you walk into the reception area. Sola and Nexus from the lounge were also fantastic and very attentive and proactive. Overall the staff really made our stay feel extremely comfortable!

Stayed in June 2025

Skrg tgh renovation jadi kurang selesa.

Ok

Stayed in June 2025

Noise from renovations. Pool closed.

Comfortable room. Friendly and helpful staff. Excellent dining room.

Stayed in May 2025

I have been staying in Pullman for several time everytime i visited back to Kuching, but this time i genuinely hope you can improve your pillows (it was too soft to sleep, not comfortable at all), and under bed was dusty.

Overall is good. Location is ideal, easy to park, easy to shop for groceries and foods.

Stayed in May 2025

If you're here to enjoy in-house facilities, then it will disappoint due to the renovation.

Room was dated but it was still nonetheless very comfortable. Do be realistic with your expectations and if you're here just for a brief stay and plan to go out and about during the day, this hotel is amazing.

Stayed in May 2025

We have elderly in our group so the alternative routes (due to the renovation , need to go from this lift to another, in order to get to the shopping mall) was really very inconvenient.

Great location

Stayed in May 2025

Noise from renovation.

Customer service was excellent. Mr Rozaimie stood out amongst all as he always tries his best to ensure that we are all comfortable. Rest of supporting staff were very polite and helpful as well.

Stayed in April 2025

The Hotel is in a process of renovation, so there will be a bit of noise here and there, but tolerable.

The rooms were clean, spacious. Breakfast was excellent. Parking is super good, why? Because of safety reasons, security is very good, eventhough we have to pay, but still very good. A suggestion as a tourist, the hotel should have a transportation service to the waterfront shops, they can charge a small fee for sending and pickup service 😉

Stayed in April 2025

Room was quite warm at times and there were no charging ports at the bedside.

Location and view from the room

Stayed in April 2025

All superbs

Stayed in April 2025

Only knew the facility was undergoing renovation after completing the booking. A few facilities eg. breakfast restaurant, swimming pool and lobby's main entrance for e-hailing were closed. Allthough the hotel made alternative arrangements for this, I wish it was made known prior to the booking to allow guests to make informed choices.

Good location, comfortable room.

Stayed in March 2025

The picture in the booking.com was too much different with the exact bedroom. The building and the facilities is a bit old .

Clean room especially the bathroom is nice

Stayed in February 2025

It is under major renovation so most of the facilities are closed like pool, sauna etc.

Good location and rooms are spacious. Lounge facilities are excellent with great drinks and food.

Stayed in February 2025

Bad access and noise because of renovation in progress

Very friendly and warm staff

Stayed in February 2025

For the most part nothing to comment on other than only area for comment would be the bar staff at the hotel lobby bar. Not the most skilled or friendly

Room was spacious - very clean with a great view over the city. The staff were very friendly and helpful. Breakfast was good with a great choice. The location of the hotel was great- we’ve stayed there a few times - albeit years ago. Managed to find the sea food court at top of car park!

Stayed in February 2025

Don’t have free parking for guest

The location, clean and staff was friendly to welcome us..

Stayed in February 2025