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  5. Reviews of Ritz Residence, Imago Mall Loft B

Reviews of Ritz Residence, Imago Mall Loft B 5 stars

Lift Entrance Between Zus Coffee & Grill Patio, Level 7, The Loft B, Imago Shopping Mall, 88000 Kota Kinabalu, Sabah Level 7, B-7-25, 88000 Kota Kinabalu, Malaysia

#2 of 168 hotels in Kota Kinabalu

Guests' Choice

Review score

Based on 350 hotel reviews

9.6

Score breakdown

  • Cleanliness

    9.8

  • Comfort

    9.8

  • Location

    9.7

  • Facilities

    9.6

  • Staff

    9.9

  • Value for money

    9.6

  • Free WiFi

    8.2

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Showing 1 – 25

  • Reviewed: 31 August 2025

    10
    Wonderful
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 3 nights
    • Submitted via mobile

    The location is great and very convenient. The room is amazing for the price. The bathroom is spacious. The staff is always on-site and respond to any request quite efficient. The process for check in and out and all other instructions were very clear and helpful. Really appreciate it all.

    Stayed in August 2025

  • Reviewed: 26 August 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    no netflix

    the entire room

    Stayed in August 2025

  • Reviewed: 25 August 2025

    10
    Excellent value for money!
    • Leisure trip
    • People with friends
    • King Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    The room might be a little small for 2 persons.

    It was clean, the amenities provided were good (eg Dyson hairdryer and Delonghi kettle), everything in the room worked and free flow of water and snacks. There were even ear plugs and a power bank in the room that we could take out. Outside the rooms was a counter where we could get replenishments. Getting to the room from the ground floor was by card access. Located above the upmarket Imago mall meant that food, shopping and massage options were readily available. Grab pick up and drop off points were located at several convenient points on the ground floor.

    Stayed in August 2025

  • Reviewed: 18 August 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room with Pool View
    • Stayed 1 night

    Room was extremely clean, great view and staff were exceptionally fast and responsive.

    Stayed in August 2025

  • Reviewed: 15 August 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room with Pool View
    • Stayed 3 nights
    • Submitted via mobile

    The staff were extremely friendly and helpful, the room was comfortable and had everything we needed, and the location was super convenient.

    Stayed in August 2025

  • Reviewed: 10 August 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night

    Very Nice and look like 5 star hotel

    Stayed in August 2025

  • Reviewed: 7 August 2025

    10
    Exceptional
    • Couple
    • King Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Very kindness staff and good location, good facility. Feeling treated like a precious guest

    Stayed in August 2025

  • Reviewed: 4 August 2025

    10
    Great cozy apartmwnt with helpful staff.
    • Leisure trip
    • Solo traveller
    • King Room with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    It was very clean, and the staff was extremely helpful. Free luggage storage is a great option! My bed was also very comfortable. A lot of amenities were available including cosmetics and earplugs.

    Stayed in August 2025

  • Reviewed: 3 August 2025

    10
    price performance stay
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 6 nights

    everything was great thanks to team

    top location , just next to popular shopping mall imago, lots of smart features like extendable lightening and usbc wall cables, dyson hair drier, feet flush button for toilet, led mirror lights, beautiful LG smart TV with netflix + prime accounts, fancy tea cups and shiny golden spoons and sabah tea, comfortable bed, every day fresh towel service and lots of 2L waters. Best of all we got upgraded to a new large family room during our stay for a week !!! In between they are very good at communication, they set up a whatsapp group at the beginning of your stay and make you feel like you are VIP. Overall recommended stay

    Stayed in August 2025

  • Reviewed: 1 August 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room with Pool View
    • Stayed 2 nights
    • Submitted via mobile

    Nothing! Was amazing! Will recommend to friends and be going back.

    Excellent location and the cleanest place I’ve ever stayed in KK which is five star comparison. I had a king room and the space was ample with all modern facilities including a tub to relax.

    Stayed in July 2025

  • Reviewed: 28 July 2025

    10
    Great stay
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 3 nights

    The pool and gym is shared with the other apartment complexes that was a bit of a walk. The pool water was murky so we didn't swim.

    good central location and not far from the airport and shopping malls. The room was spotless, and had a large comfortable bathroom and bed.

    Stayed in July 2025

  • Reviewed: 27 July 2025

    10
    Amazing place
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Amazing service, very nice and clean rooms and great location in general. My favorite place to sleep on Borneo!

    Stayed in July 2025

  • Reviewed: 24 July 2025

    9.0
    Perfect for couples looking for a cosy stay with shopping convenience — Imago Shopping Mall is just right downstairs!
    • Leisure trip
    • Couple
    • King Room with Pool View
    • Stayed 2 nights
    • Submitted via mobile

    Just the parking space

    Clean cosy little spot in a great location

    Stayed in July 2025

  • Reviewed: 22 July 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    The hospitality is very good. The room is very pretty, clean and comfortable.

    Stayed in July 2025

  • Reviewed: 6 July 2025

    10
    Will definitely hope the rooms are available when we come back to KK. 😅
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing about the property. Just noise around the environment but we sleep well.

    Love it, facilities are top notch, felt like staying in a 5 stars hotel. Love the free laundry service, save time for us with only few days to spend in KK. Mums like me appreciate a good iron and hairdryer. 🙌🏼 Also expected the room to be small but no, comfortable enough for us.

    Stayed in July 2025

  • Reviewed: 6 July 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    All the property i like, tq

    Stayed in July 2025

  • Reviewed: 2 July 2025

    10
    Good choice
    • Business trip
    • Solo traveller
    • Superior King Room
    • Stayed 3 nights

    1. Toilet bowl with nice design, but I find it not very comfortable. On a separate note, the toilet looks classy.. 2. Limited breakfast choice around the area... 3. Price slightly higher compared to nearby hotels, but well it is compensated with the wonderful amenities and room design.

    1. Location is good, suitable for shopping enthusiast. I like it because of the available crowd, makes it a lively area to be at. 2. Amenities are perfect. Bed is good, aircon is good, TV is good, Astro working well (I skipped GSC cinema to watch Astro in the room, comfortable), has a switch controlled window shade, a wonderful bathtub, tiles & wall & ceiling nice, wooden door also look solid and nice, water pressure is great, provides 2x 1.5L water bottle, and a fully charged power bank (my first time experiencing this). 3. Love the chandelier ceiling lighting. 4. Customer service is top notch.. Keep up the good job.

    Stayed in July 2025

  • Reviewed: 1 July 2025

    10
    Would definitely come back
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    Nice n clean.. bed very comfy.. staff was super friendly and very quick to respond…

    Stayed in June 2025

  • Reviewed: 28 June 2025

    10
    Awesome
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    None

    The best location and easy for us with children and near to shopping area

    Stayed in June 2025

  • Reviewed: 25 June 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 3 nights
    • Submitted via mobile

    Attention to detail. Type of hair dryer, brand of iron, type of toilet tissue, amenities, drinking water provided, prayer mat given, washing service. Couldn't have been a better thought through place to stay.

    Stayed in June 2025

  • Reviewed: 19 June 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    None.

    The staff was friendly and helpful. Feels welcome from day one. Communication with host is easy and helpful with our request. The room was super clean and feels luxurious. On top of that free water, amenities and useful facilities provided. Definitely coming back when visiting KK.

    Stayed in June 2025

  • Reviewed: 16 June 2025

    10
    However it was a pleasant stay..will definitely come again
    • Leisure trip
    • Couple
    • King Room with Pool View
    • Stayed 3 nights
    • Submitted via mobile

    The wall is not soundproof.. can easily hear noises from the hall..

    Clean…Beautiful..and the host is very helpful :)

    Stayed in June 2025

  • Reviewed: 15 June 2025

    10
    Lovely place to stay in KK
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 5 nights
    • Submitted via mobile

    Really nice, modern room. Everything was really well cleaned and well decorated. Staff were super helpful and replied instantly via WhatsApp when we had queries. Location is good as it based above a new/modern shopping mall, so you are close to cafe’s and restaurants. It’s a 15/20min walk to the markets or a short grab.

    Stayed in June 2025

  • Reviewed: 15 June 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Very good

    Stayed in June 2025

Showing 1 – 25

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