Reviews of Sama Sama Hotel KLIA 5 stars

On arrival we were upgraded to Premier Level 9 - access to an amazing room ,home system facilities (lights ,blinds,etc) , wonderful mod cons & ambience ,& also access to the Premer Lounge with complimentary cocktail,wine & the most delicious dinner ( crab with mango & guacamole was OMG )Staff, service & the beautiful ambience was so wonderful at the end of many days of travelling This high level of excellence was repeated again at breakfast the next morning Transport to & from the airport is by golf cart with friendly helpful staff A truly magical stay , could happily have stayed longer , but had a flight connection booked

One minor fault - the grout in some wall tile sections is missing & needs fixing ( this doesn't affect the high level of cleanliness)

The lounge has re-opened (after Covid) and has excellent food and drink.

all good

The room was excellent and we got upgraded. The breakfast was amazing and the free cocktails were a hit

Nothing

Customer service is bad

Customer service is bad

Location was good as was the buggy transfer. The bed was comfy and staff accommodating.

The smell of smoke in the room was very unpleasant and made it hard to get to sleep. General cleanliness of the room was poor. Tissue left in bin, loose hairs around the bathroom, makes you look closer at everything and realise that it generally a bit dirty. The light controls for the room are also very annoying and not user friendly.

Facilities . Location with airport

Air plane noice.

The room was really nice. Buggy to airport is an excellent service.

Toilet seperate from bathroom

Everything

That the pool was closed for renovations. Even though they had the sauna and spa open perhaps vouchers to use a pool of another nearby hotel.

Location great for us as we were there only 1 night before flying out again.

Could not have asked for more.

Everything Staff amazing,facilities as well

Amazing facilities and breakfast included - was a banquet. Staff upgraded our room to premier at no extra cost!

Close to departure

Main airconditioner noise all night in room 350. Our a/c was off but the main unit must have been close by as we found it difficult to sleep due to the constant noise. Very disappointing considering the price we paid. Staff were excellent. Bar and food service was good

A superb hotel. The staff upgraded me to a Premium room with lounge access on my last night in Kuala Lumpur. The bed was so comfortable and the temperature just right I would have carried on sleeping if not for the fact I had to catch a flight in the morning. I highly recommend it and commend all the staff and especially the excellent buggy service.

Great location. Lovely staff.

Nothing