Reviews of Sheraton Kuching Hotel 5 stars
2, Jalan Padungan, 93100 Kuching, Malaysia
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewExcept for a slight odor in the restroom bathing area, everything else was satisfactory.
Reviewed: 2 September 2025 · Stayed in July 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in September 2025
Verified reviewReviewed: 1 September 2025 · Stayed in September 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewi like to nice smells once entered into the door, the staff were all very nice, professional and friendly. i ve got the room as requested and beyond expectation. love the bath tab too
Not applicable
Reviewed: 28 August 2025 · Stayed in July 2025
Verified reviewClean and comfortable
None
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewBeautiful modern hotel, with the most spectacular pool and they had a lovely honeymoon sign and cake in the room for us.
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewStaff, decor, infinity pool, room and bed size, shower, fridge, supermarket and 7-11 nearby.
Couldn't get a phone on the WiFi. House keeping didn't replenish coffee
Reviewed: 22 August 2025 · Stayed in June 2025
Verified reviewService was great. I stay because of the service and the great fnb they have at the property. Good for biz traveller
Despite being a new hotel some if the furniture and facilities shows poor workmanship.
Dear BWEN, Thank you for your kind words and for highlighting the great service and F&B offerings at our property. We're delighted to know that these aspects made your stay enjoyable and that we could meet the needs of a business traveler like yourself. We also appreciate your honest feedback regarding the workmanship of some furniture and facilities. As a newly opened hotel, we’re continuously working to refine and improve our standards, and your observations are invaluable in helping us do so. We hope to welcome you back again soon and provide an even better experience. Yours sincerely, Sheraton Kuching Hotel
Dear BWEN, Thank you for your kind words and for highlighting the great service and F&B offerings at our property. We're delighted to know that these aspects made your stay enjoyable and that we could meet the needs of a business t… Show more
Reviewed: 22 August 2025 · Stayed in July 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewparking
Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at Sheraton Kuching Hotel. We are glad to hear that you satisfied with your stay. We would like to clarify that parking is available for our guests at Basement 1 and Basement 2 of the hotel. We regret if this was not clearly communicated during your visit. We hope to have the opportunity to welcome you back and provide a more seamless and enjoyable experience. Yours sincerely, Sheraton Kuching Hotel
Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at Sheraton Kuching Hotel. We are glad to hear that you satisfied with your stay. We would like to clarify that parking is available for ou… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewClean and location
Up until today.. i still have not received my invoice and zero response to my email and chat request
Dear Deng Fong Phang, Thank you for taking the time to share your feedback regarding your recent stay at Sheraton Kuching Hotel. We’re glad to hear that you appreciated our clean environment and convenient location. However, we sincerely apologize for the delay in providing your invoice and for the lack of response to your email and chat requests. Please reach out to us directly at kuching.info@sheraton.com so we can assist you promptly and ensure this matter is resolved. We appreciate your patience and hope to have the opportunity to serve you better in the future. Yours sincerely, Sheraton Kuching Hotel
Dear Deng Fong Phang, Thank you for taking the time to share your feedback regarding your recent stay at Sheraton Kuching Hotel. We’re glad to hear that you appreciated our clean environment and convenient location. However, we sincerely … Show more
Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewAccess to the parking
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at Sheraton Kuching Hotel. We’re glad to hear that you had a pleasant experience overall. We appreciate your comment regarding the parking access and understand how important convenience is for our guests. Your feedback has been noted and will be shared with the relevant team as we continuously work to improve our facilities and guest experience. We hope to welcome you back again soon. Yours sincerely, Sheraton Kuching Hotel
Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at Sheraton Kuching Hotel. We’re glad to hear that you had a pleasant experience overall. We appreciate your comment regarding the parking access … Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in June 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified review