Overcrowded everywhere,including lifts and facilities.

Location was best,nearest to all the shops that we need to go.

Stayed in August 2025

The bed is too hard and uncomfortable.

Location and View of the hotel were good. The room is spacious

Stayed in August 2025

1. The front desk doesn't have the welcome touch to guests 2. The Causeway cafe is overwhelming, need to hire more help to 3. Food choice is cold and lack of varieties for guest who stay 3 nights in a row

1. The concierge and door men are very helpful. 2. The rooms are spacious and clean but towels are not really fresh this round 🤔

Stayed in August 2025

Bathroom was a bit smaller than expected.

A good size room, comfortable, excellent Wifi, good breakfast spread & helpful, friendly cafe staff. Location is excellent....next to Mall. Security staff are pleasant & ready to lend a hand if needed.

Stayed in August 2025

The shopping hours should be later or at least the massage hours can be extended to midnight. So that shoppers can go after their shopping.

GOod breakfast spread. Good location. My favourite hotel to stay whenever we are in JB for a short vacation.

Stayed in August 2025

Housekeeping didn’t clean the room until we asked them to. We returned to an uncleaned room at 5pm and it was a little disappointing, as it’s a four-star hotel.

Spacious with great views of the city, very convenient to get to Mid Valley Mall, and there’s a Gigi Coffee just right below at the lobby. The rooms were also generally clean!

Stayed in August 2025

The breakfast spread is disappointing.

Next to Mid Valley Mall.

Stayed in August 2025

First time a hotel i stayed in with toothpaste in packet and toothpaste is watery, I have to buy myself. How come a hotel with this price did not provide a proper toothpaste? The variety of breakfast was not as good before which I stayed previously. The staff in the causeway cafe was slow to clear the used plates on the table. The standard of service and facilities of the hotel had dropped tremendously since my last stay.

Convenient to mall and eatery

Stayed in August 2025

Towels can be changed to a new towels. Seems it has been very used although it has been washed.

Very convenient location

Stayed in August 2025

The breakfast on the 28th floor Not much choice plus the pastries were all stale I could even cut it so hard and the buffet spread was all cold The staff there was not knowledgeable I was very disappointed Paying for a suite not worth it

Good location

Stayed in August 2025

Carpark area is not private or guarded. Security is of high concern for all guest. A reserved and block off carpark area for guest is necessary. Gym is quite sparse, no treadmill, rowing machine!

Located with MidValley Mall

Stayed in August 2025

Nothing

Very convenient and very clean. Staff were very helpful and friendly

Stayed in August 2025

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Stayed in August 2025

There were a lot of breakfast choices, but nothing really stands out for me. Was hoping for Malaysia's snacks, like kueh.

The room was very spacious and comfortable. Very convenient with direct access to mall. The hotel feels secure even though is in a mall. All the staff were friendly and helpful, even the security guards.

Stayed in August 2025

Nothing about the property but I do hope to see a better variety for the hotel breakfast. Local delights were good however the international deal has room for improvement eg pancakes, and waffles and bread selection. I rather they make the breakfast optional

Accessibility to the mall - it’s a one-stop station for quick getaway from SG

Stayed in August 2025

Breakfast

Stayed in August 2025

Tv dont have Netflix, disney+. Phone unable to mirror to TV.

Breakfast is great.

Stayed in August 2025

Cleanliness can be better. Got a strand of hair on pillow upon check in. The pillow is too thin and I sprained my neck over 2 nights. Thankfully massage service is nearby.

Integrated with mall and very convenient to shop and get items. Buffet spread is good and tasty. Dinner buffet should remove nasi lemak, which is available in breakfast.

Stayed in August 2025

The facilities , e.g bath room is old, even though is clean

The location

Stayed in July 2025

We noticed a strong smell in the bathrooms (we booked multiple rooms and experienced it in all three). Not sure if this smell of pee is from sewage pipe issues or cleanliness.

the combination of St Giles and midvalley shopping centre is great. Everything under one roof without needing to cross highways and external streets. This is great especially for the seniors in my family and peace of mind.

Stayed in August 2025

Strong cigarette smell in room after housekeeping when hotel is a non-smoking hotel . Either staff or guests smoked.

Location and size. Also does not look dated.

Stayed in August 2025

the bathroom floor really need good scrubbing feel really slippery

a good selection of breakfast - fit for everyone's diet location - simply go down to the mall next door, plenty of halal food selection and good shopping options available

Stayed in August 2025

Dirty chipped grout on floor tiles. Bidet spray was spoilt. Gym equipment was missing a few items for the Nautilus machine. No treadmill. Pool was small.

Location and service staff excellent. Breakfast had great local options...nasi lemak, paru sambal, Indian semolina with dhal were delish. Plenty of parking.

Stayed in August 2025

One of the rooms as vomit smell

It’s convenient

Stayed in June 2025