Reviews of St Giles Southkey 4 stars
1 Persiaran Southkey 1 Kota Southkey, 80150 Johor Bahru, Malaysia
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Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewQuite good with various variety!
Nil
Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewNice smelling hotel and clean. Our first stay here w family. Hope the hotel will maintain their standards.
Perhaps the breakfast spread arrangment could be more attractive and appealing
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewSpacious, clean, friendly staff. Thank you for balloons, towel swan & a piece of cake as we are celebrating our anniversary. Breakfast spread was good too.
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewAs the location is situated right above Midvalley mall, everything is very accessible. Very convenient. The staff were friendly and guards were guarding the entrance all the time which makes it more safe. Check-in process was smooth. Room was clean and comfortable.
Dear Aishah M Noor, Thank you for making St. Giles Southkey your choice during your recent visit and for providing us with your valuable review. We are so pleased you had a fantastic experience with us. Your kind words mean a lot to our team — thank you for choosing St. Giles Southkey! We hope to have the pleasure of hosting you again in the near future. Sincerely, Management Team St. Giles Southkey Johor Bahru
Dear Aishah M Noor, Thank you for making St. Giles Southkey your choice during your recent visit and for providing us with your valuable review. We are so pleased you had a fantastic experience with us. Your kind words mean a lot to our t… Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewGood location with the easiest connection to the Mall that makes everything very convenient. Hotel is clean and well-maintained. The hotel staff (Vera at check-in, Rais at concierge) and all the security were very polite, helpful and always had a smile!
Dear Felicia, Thank you for choosing St. Giles Southkey for your recent stay and for taking the time to review our hotel. Your positive feedback truly brightened our day! Thank you for choosing to stay with us — we hope to see you again soon. Sincerely, Management Team St. Giles Southkey Johor Bahru
Dear Felicia, Thank you for choosing St. Giles Southkey for your recent stay and for taking the time to review our hotel. Your positive feedback truly brightened our day! Thank you for choosing to stay with us — we hope to see you again … Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewLocation
They told me to come back aftet 3.30pm for check in. Breakfast was super noisy with so many people..
Dear Jamilah, Thank you for your time to drop a rating on your stay experience with us. Thank you for bringing this to our attention. Your feedback is important to us, and we will review the issue with the relevant team. We apologise for any inconveniences you may have encountered during your stay. Nevertheless, we appreciate your support and have a great day ahead. Sincerely, Management Team St. Giles Southkey Johor Bahru
Dear Jamilah, Thank you for your time to drop a rating on your stay experience with us. Thank you for bringing this to our attention. Your feedback is important to us, and we will review the issue with the relevant team. We apologise fo… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewLocation is excellent next to hotel. Always nice to shop and then return back to hotel. Parking is convenient if you drive. Rooms are generally clean. Guards are polite and helpful.
You really should separate your buffet breakfast from the room charges. As someone who never eats the buffet breakfast, I really dont see why it is compulsory to pay for the buffet breakfast. Should be separate like all other hotels i visit. Your hotel is also way over priced although a good hotel. My room safe didnt work. Also the lamp on the table has consistently given me problems with the adjustments over the few times I have stayed. Gym needs more equipment to keep it refreshed. The check-in process really was too tedious and took too long despite all counters being open. Is there a way to review your check-in process as all information should already be given to you online?
Dear Irwin seet, Thank you for choosing St. Giles Southkey for your recent stay and for taking the time to review our hotel. We sincerely apologise that your experience did not meet your expectations. Your comments are valuable to us as we strive to continuously improve our services and ensure that all our guests have a positive and memorable stay. We will carefully review your feedback and use it to identify areas for improvement. Sincerely, Management Team St. Giles Southkey Johor Bahru
Dear Irwin seet, Thank you for choosing St. Giles Southkey for your recent stay and for taking the time to review our hotel. We sincerely apologise that your experience did not meet your expectations. Your comments are valuable to us as we… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewLocation was best,nearest to all the shops that we need to go.
Overcrowded everywhere,including lifts and facilities.
Dear Poh Keng, Thank you for choosing St. Giles Southkey for your recent stay and for taking the time to review our hotel. We are delighted to know you had an excellent stay! Thank you for the kind words — we’re always here to make your next visit even better. Sincerely, Management Team St. Giles Southkey Johor Bahru
Dear Poh Keng, Thank you for choosing St. Giles Southkey for your recent stay and for taking the time to review our hotel. We are delighted to know you had an excellent stay! Thank you for the kind words — we’re always here to make your… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewLocation and View of the hotel were good. The room is spacious
The bed is too hard and uncomfortable.
Dear valued guest, Thank you for choosing St. Giles Southkey for your recent stay and for taking the time to review our hotel. Thank you for the outstanding review! We’re so glad we could provide you with a great experience at St. Giles Southkey. Thank you for choosing to stay with us — we hope to see you again soon. Sincerely, Management Team St. Giles Southkey Johor Bahru
Dear valued guest, Thank you for choosing St. Giles Southkey for your recent stay and for taking the time to review our hotel. Thank you for the outstanding review! We’re so glad we could provide you with a great experience at St. Giles So… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe breakfast is pretty good, especially their Lontong.
NA
Dear valued guest, Thank you for choosing St. Giles Southkey for your recent stay and for taking the time to review our hotel. Your positive feedback truly brightened our day! Thank you for choosing to stay with us — we hope to see you again soon. Sincerely, Management Team St. Giles Southkey Johor Bahru
Dear valued guest, Thank you for choosing St. Giles Southkey for your recent stay and for taking the time to review our hotel. Your positive feedback truly brightened our day! Thank you for choosing to stay with us — we hope to see you a… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified review1. The concierge and door men are very helpful. 2. The rooms are spacious and clean but towels are not really fresh this round 🤔
1. The front desk doesn't have the welcome touch to guests 2. The Causeway cafe is overwhelming, need to hire more help to 3. Food choice is cold and lack of varieties for guest who stay 3 nights in a row
Dear Constance, Thank you for your time to drop a rating on your stay experience with us. Thank you for bringing this to our attention. Your feedback is important to us, and we will review the issue with the relevant team. We apologise for any inconveniences you may have encountered during your stay. Nevertheless, we appreciate your support and have a great day ahead. Sincerely, Management Team St. Giles Southkey Johor Bahru
Dear Constance, Thank you for your time to drop a rating on your stay experience with us. Thank you for bringing this to our attention. Your feedback is important to us, and we will review the issue with the relevant team. We apologise f… Show more
Reviewed: 28 August 2025 · Stayed in June 2025
Verified reviewReviewed: 28 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewLocation is good just above the mall, easy access.
The check in procedure is disappointing. There’s no announcement given to the customer that they should pre- register before 3pm in order to get the key at 3pm. We have to queued for pre- registration, and during 3pm another queue to collect key. Collecting key takes a long time where they have to find the names on the key box 1 by 1. I have stayed twice in this hotel. Everything about the hotel is perfect but the check in is the worst i have seen .
Dear Sin Chean, Thank you for choosing St. Giles Southkey for your recent stay and for taking the time to review our hotel. We sincerely apologise that your experience did not meet your expectations. Your comments are valuable to us as we strive to continuously improve our services and ensure that all our guests have a positive and memorable stay. We will carefully review your feedback and use it to identify areas for improvement. Sincerely, Management Team St. Giles Southkey Johor Bahru
Dear Sin Chean, Thank you for choosing St. Giles Southkey for your recent stay and for taking the time to review our hotel. We sincerely apologise that your experience did not meet your expectations. Your comments are valuable to us as we … Show more
Reviewed: 26 August 2025 · Stayed in July 2025
Verified reviewCleanliness Warmth hospitality Especially business lounge service and all the good food.
Nothing. All it’s too perfect. It’s our first experience but we are falling in love with the hotel.
Dear RINA, Thank you for making St. Giles Southkey your choice during your recent visit and for providing us with your valuable review. We are so pleased you had a fantastic experience with us. Your kind words mean a lot to our team — thank you for choosing St. Giles Southkey! We hope to have the pleasure of hosting you again in the near future. Sincerely, Management Team St. Giles Southkey Johor Bahru
Dear RINA, Thank you for making St. Giles Southkey your choice during your recent visit and for providing us with your valuable review. We are so pleased you had a fantastic experience with us. Your kind words mean a lot to our team — th… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewA good size room, comfortable, excellent Wifi, good breakfast spread & helpful, friendly cafe staff. Location is excellent....next to Mall. Security staff are pleasant & ready to lend a hand if needed.
Bathroom was a bit smaller than expected.
Dear Roslynda, Thank you for choosing St. Giles Southkey for your recent stay and for taking the time to review our hotel. We truly appreciate your excellent feedback. It’s always a pleasure to know our guests had a great stay — we look forward to your next visit! We eagerly await the opportunity to serve you again. Sincerely, Management Team St. Giles Southkey Johor Bahru
Dear Roslynda, Thank you for choosing St. Giles Southkey for your recent stay and for taking the time to review our hotel. We truly appreciate your excellent feedback. It’s always a pleasure to know our guests had a great stay — we look f… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewGOod breakfast spread. Good location. My favourite hotel to stay whenever we are in JB for a short vacation.
The shopping hours should be later or at least the massage hours can be extended to midnight. So that shoppers can go after their shopping.
Dear Wendy, Thank you for choosing St. Giles Southkey for your recent stay and for taking the time to review our hotel. Your positive feedback truly brightened our day! Thank you for choosing to stay with us — we hope to see you again soon. Sincerely, Management Team St. Giles Southkey Johor Bahru
Dear Wendy, Thank you for choosing St. Giles Southkey for your recent stay and for taking the time to review our hotel. Your positive feedback truly brightened our day! Thank you for choosing to stay with us — we hope to see you again s… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewLocation next to a premium mall made it a great place to stay for convenience ,meals and entertainment
Breakfast buffet was too busy so plan your timing off the peak hours
Dear DG LYM, Thank you for choosing St. Giles Southkey for your recent stay and for taking the time to review our hotel. We truly appreciate your excellent feedback. It’s always a pleasure to know our guests had a great stay — we look forward to your next visit! We eagerly await the opportunity to serve you again. Sincerely, Management Team St. Giles Southkey Johor Bahru
Dear DG LYM, Thank you for choosing St. Giles Southkey for your recent stay and for taking the time to review our hotel. We truly appreciate your excellent feedback. It’s always a pleasure to know our guests had a great stay — we look for… Show more