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Reviews of Sunway Hotel Georgetown Penang 4 stars

33 New Lane (Off Macalister Road), 10400 George Town, Malaysia

#106 of 217 hotels in George Town

Guests' Choice

Review score

Based on 743 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.4

  • Location

    8.8

  • Facilities

    7.9

  • Staff

    8.6

  • Value for money

    8.0

  • Free WiFi

    8.0

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Showing 1 – 25

  • Reviewed: 1 September 2025

    7.0
    I am not happy with the room, I expect to have a deluxe room, but look like it is a standard room.
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights

    Location is good, but too crowd, always traffic jam. Room is a little bit old, bathroom is more worst, need to be renovate.

    Room is alright, bed is super big. Breakfast look good, but I didn't try. Location is good for those who is a foodie.

    Stayed in August 2025

  • Reviewed: 25 August 2025

    7.0
    Lovely hotel minus the card access issues.
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 5 nights
    • Submitted via mobile

    Access cards kept having issues .

    Good location

    Stayed in August 2025

  • Reviewed: 18 August 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Comfortable

    Stayed in August 2025

  • Reviewed: 17 August 2025

    9.0
    Excellent location and strongly recommended for those wanted to stay in Penang.
    • Leisure trip
    • People with friends
    • Deluxe Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Practically nothing.

    Hotel in city center, lot of street foods around. Convenient to move around. Location is superb, I had stayed here before this trip.

    Stayed in August 2025

  • Reviewed: 6 August 2025

    8.0
    Centrally located hotel in the heart of George Town.
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 6 nights
    • Submitted via mobile

    The pool was very small and don't live up to the photos.

    The location was walking distance to everything. 1 minute walk to hawker Street food and 10 minute walk to shopping and entertainment.

    Stayed in August 2025

  • Reviewed: 6 August 2025

    8.0
    Friendly & Clean Hotel
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 2 nights

    None

    Best location with many street foods all within walking distance. Nice to walk around the surrounding area. Staff are friendly, helpful and polite. Clean room and with sound proof. Many parking spaces for those who drive.

    Stayed in August 2025

  • Reviewed: 26 July 2025

    7.0
    Average.
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    1.Breakfast space was super compact and clumsy. This could have been planned better and managed well by the Hotel. It was an absolute disappointment. 2.Rooms seemed more compact than how they appeared in photos. It was difficult to even move around properly in washroom. They were also dimly lit and we had to rely on keeping curtains open for lighting. 3.Kettle’s cap was broken which we didn’t notice/realise and hot water got spilled on my wife’s hand. Expected better amenities in a hotel of this standard.

    Proximity to main locations

    Stayed in July 2025

  • Reviewed: 26 July 2025

    9.0
    Good clean comfortable hotel
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 3 nights
    • Submitted via mobile

    The location is slightly away from central georgetown, but a grab taxi takes you there in minutes for next to nothing. The breakfast is very Indian orientated, but that is no problem for me, and provably caters for their main clientele. although there were lovely omelettes made to order. I didn't use the pool so can't comment on it, but when I looked it wasn't massive

    Really comfortable bed, good air con, big bright windows with good view at day time, and exceptional black out curtains if you want a lie in. pleasant staff, right next to street hawker food, and a short walk to a big supermarket.

    Stayed in July 2025

  • Reviewed: 18 July 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 3 nights

    Breakfast was pretty average, luckily it was part of the price. Room fridge didn’t really keep the drinks cold.

    Complimentary drinks were awesome. And you got those every day.

    Stayed in July 2025

  • Reviewed: 5 July 2025

    8.0
    Value for maney.
    • Business trip
    • Family with young children
    • Deluxe King Room
    • Stayed 4 nights

    Too small pool for relaxing with family.

    The location at the center of the George Town make it easier to me to tour the city very fast.

    Stayed in July 2025

  • Reviewed: 2 July 2025

    9.0
    Good
    • Business trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 2 nights

    Nothing

    This hotel located in the middle of town. Walking distance to many eateries. There is Non-halal street vendors at night just below the hotel. Parking is complementary or free.

    Stayed in June 2025

  • Reviewed: 1 July 2025

    9.0
    Overall a good pleasant stay
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights

    Bar was not open during the hours stated

    Good location. Clean and friendly. Breakfast was very good with a good choice.

    Stayed in June 2025

  • Reviewed: 22 June 2025

    8.0
    Pretty good stay !
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 2 nights

    More seats at Lobby for people waiting to check in, option for dinner in the restaurant. Buffet for breakfast could be better in terms of options.

    Location was good with ease to variety of food and night street hawker

    Stayed in June 2025

  • Reviewed: 11 June 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 2 nights

    convenient as in the heart of Georgetown city. Famous street hawker stall just outside hotel. definitely suitable for tourists

    Stayed in June 2025

  • Reviewed: 10 June 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    All staff are friendly & very helpful. Location was good. Near to Komtar. Bed very comfortable. Breakfast okay. All good.

    Stayed in May 2025

  • Reviewed: 26 May 2025

    8.0
    Excellent location and good customer service,
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 2 nights

    bathroom bidet not working well.

    comfortable and spacious room. Good service from the staff.

    Stayed in May 2025

  • Reviewed: 22 May 2025

    9.0
    Good location
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    The room is large and very clean

    Stayed in May 2025

  • Reviewed: 17 May 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast location was good easily recognized

    Stayed in April 2025

  • Reviewed: 14 May 2025

    7.0
    Good stay overall
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 3 nights

    Carpark access and exit is very challenging . If driving a bigger SUV its really tight. The paper entry and exit is also very inconvenience, time to upgrade to contact less card type.

    Location is central for us. We could get to where we needed with convenient. Clean and decent place. Room is good and clean.

    Stayed in May 2025

  • Reviewed: 13 May 2025

    8.0
    I enjoyed my stay, exceeded my expectations.
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 2 nights

    The cleanliness can still be improved, the carpet floor was not properly vacuumed and the upper portion of the wardrobe is very dusty.

    The location is very good, many restaurants and hawker stalls nearby.

    Stayed in May 2025

  • Reviewed: 11 May 2025

    9.0
    Good location
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 6 nights
    • Submitted via mobile

    Nothing.our stay was great

    Good location with many eating options nearby

    Stayed in May 2025

  • Reviewed: 27 April 2025

    9.0
    Pleasent stay
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    we had trouble to scan our parking ticket at the exit everytime we want to go out, it is so frustrating bcoz the 1st time took about 15-20min for us to exit bcoz the ticket cant scan n the help button was not functioning, even the security guard was not even there to help

    everything is so fine with me & hsbd, from checking in, stay, sleep, n etc. even the bfast is also nice 👍🏼👍🏼

    Stayed in April 2025

  • Reviewed: 21 April 2025

    9.0
    Single traveller at Chinese New Year
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 7 nights
    • Submitted via mobile

    The windows were sealed shut in my 12th floor room so I had no fresh air in my room. No facilities for smokers at all although when I booked it indicated there was. The swimming pool area was not monitored and it wasn't usually possible to relax and swim due to the amount of very noisy children & their parents who ignored noise pollution

    The staff were welcoming, friendly & always professional. The location, in the centre of Georgetown was extremely busy because I arrived on the first day of Tet holidays. Some very interesting places to see within walking distance. Incredible view from my room.

    Stayed in February 2025

  • Reviewed: 21 April 2025

    9.0
    Will definitely come back for next trip.
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 4 nights

    The slip they provide for parking access always doesnt work. We stayed for about 4 days there. Each time it didnt work and we have to get help from security to open the barricade for us to exit the parking. But they were helpful to us in sorting it each time.

    The location is great and accessible to local specials. The room was cosy and clean. Breakfast was good too. The staff were very much helpful and friendly.

    Stayed in February 2025

Showing 1 – 25

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