Reviews of Sunway Hotel Seberang Jaya 4 stars
11 Lebuh Tenggiri Dua, Pusat bandar Seberang Jaya, 13700 Perai, Malaysia

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Reviewed: 23 August 2025 · Stayed in July 2025
Verified reviewLocation
Limited joint rooms in each floor
Dear Murphy, Greetings from Sunway Hotel Seberang Jaya. We are glad you find our location strategic. Rest assured we will continue to maintain and enhance the facilities of the hotel for better guests' experience. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards, The Management
Dear Murphy, Greetings from Sunway Hotel Seberang Jaya. We are glad you find our location strategic. Rest assured we will continue to maintain and enhance the facilities of the hotel for better guests' experience. Please recommend us… Show more
Reviewed: 21 August 2025 · Stayed in July 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewDear Ganeshnathan, Greetings from Sunway Hotel Seberang Jaya. We are glad to hear that our service met your expectations. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards, The Management
Dear Ganeshnathan, Greetings from Sunway Hotel Seberang Jaya. We are glad to hear that our service met your expectations. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making … Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in May 2025
Verified reviewFriendly staff
The room and pricing
Dear Rosmina, Greetings from Sunway Hotel Seberang Jaya. We are glad to hear that our service meets your expectations. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards, The Management
Dear Rosmina, Greetings from Sunway Hotel Seberang Jaya. We are glad to hear that our service meets your expectations. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us … Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in June 2025
Verified reviewReviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 July 2025 · Stayed in June 2025
Verified reviewPerfect location
Dear Mohd Shariff, Greetings from Sunway Hotel Seberang Jaya. We are glad you find our location strategic and we trust that our service meets your expectations. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards, The Management
Dear Mohd Shariff, Greetings from Sunway Hotel Seberang Jaya. We are glad you find our location strategic and we trust that our service meets your expectations. Please recommend us to your friends and family, we look forward to welcoming… Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in June 2025
Verified reviewI left my charger in the hotel. The staff was nice enough to call me and remind me to pick it up back
Lighting in the room could be better
Dear Sujethaanjaly, Greetings from Sunway Hotel Seberang Jaya. We are glad to hear that our service meets your expectations and it was our honour to be able to assist. Rest assured we will continue to enhance the room facilities for better guests' experience. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards, The Management
Dear Sujethaanjaly, Greetings from Sunway Hotel Seberang Jaya. We are glad to hear that our service meets your expectations and it was our honour to be able to assist. Rest assured we will continue to enhance the room facilities for bette… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in June 2025
Verified reviewRoom was comfortable and clean. Good bed and nice mattress.
parking in front the hotel was a challenge
Dear Richard Muralee, Greetings from Sunway Hotel Seberang Jaya. We are glad to hear that our room condition meets your expectations. Your feedback regarding the hotel's parking facility is very much appreciated, rest assured we will continue to assist our guests, ensuring the safety of our guests and the vehicles. Please consider recommending us to your friends and family, we look forward to welcoming you back soon. Thank you. Regards, The Management
Dear Richard Muralee, Greetings from Sunway Hotel Seberang Jaya. We are glad to hear that our room condition meets your expectations. Your feedback regarding the hotel's parking facility is very much appreciated, rest assured we will… Show more
Reviewed: 21 July 2025 · Stayed in June 2025
Verified reviewReviewed: 20 July 2025 · Stayed in June 2025
Verified reviewReviewed: 17 July 2025 · Stayed in June 2025
Verified reviewReviewed: 17 July 2025 · Stayed in June 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewThe service is very satisfactory.. free parking for valet and parking is always available. The hotel is close to bank facilities, shopping malls and culinary,
everything was amazing and exceeded expectations
Dear Azizan, Greetings from Sunway Hotel Seberang Jaya and welcome back! We are glad to hear that our service and facilities suit your needs. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards, The Management
Dear Azizan, Greetings from Sunway Hotel Seberang Jaya and welcome back! We are glad to hear that our service and facilities suit your needs. Please recommend us to your friends and family, we look forward to welcoming you back soon. Th… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in June 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewConvenient to where we wanted to go.
The TV in room 608 was not working. The phone in room 606 was not working either. I had to use my personal phone to call the reception to ask them for some stuff like tea, water etc. It was delivered immediately. Thank you.
Dear Jessica, Greetings from Sunway Hotel Seberang Jaya. We are glad to hear that you found our location to be strategic, and we have read your comments regarding our facilities with concern. Please rest assured that we are committed to the continual upkeep and improvement of our facilities to enhance the guest experience. We sincerely hope that this experience does not leave a lasting negative impression, and we look forward to the opportunity of welcoming you back with improved hospitality in the near future. Thank you. Regards, The Management
Dear Jessica, Greetings from Sunway Hotel Seberang Jaya. We are glad to hear that you found our location to be strategic, and we have read your comments regarding our facilities with concern. Please rest assured that we are committed to … Show more