Reviews of Swan Garden Hotel 4 stars
1, Jalan KSB 1, Taman Kota Syahbandar, 75200 Melaka, Malaysia
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewIt's time to change all towels, old and smelly. Don't just give half roll of toilet paper, or should at lease spare one as there is no room service available. Toilet not properly clean up.
Reviewed: 10 August 2025 · Stayed in July 2025
Verified reviewNew, clean and room rate.
Location and parking.
Dear Ms Tina, Thank you for your great review! We’re happy to hear you found the room comfortable, clean, and a good value for money. We also appreciate your feedback on our location and parking. We look forward to welcoming you back soon! Best Regards, Swan Garden Hotel Melaka
Dear Ms Tina, Thank you for your great review! We’re happy to hear you found the room comfortable, clean, and a good value for money. We also appreciate your feedback on our location and parking. We look forward to welcoming you back soon!… Show more
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewClean but very smelly ! How can let guest bring durian inside hotel ! Open fridge all smelly durian
Dear Mr/Ms Chang, Thank you for your feedback. We’re glad to hear that you found the room clean and the location convenient. We sincerely apologize for the durian smell and any discomfort it caused. We understand that durian can be strong-smelling, and we will ensure that proper measures are in place to prevent such issues in the future. Your comments are valuable, and we appreciate you bringing this to our attention. Best Regards, Swan Garden Hotel Melaka
Dear Mr/Ms Chang, Thank you for your feedback. We’re glad to hear that you found the room clean and the location convenient. We sincerely apologize for the durian smell and any discomfort it caused. We understand that durian can be str… Show more
Reviewed: 3 July 2025 · Stayed in May 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewValue for money & close to attraction in Bamdar Hilir & Klebang
Dear Ms Noor, Thank you for your great review! We’re glad you enjoyed the value for money and found our location convenient for visiting Bandar Hilir & Klebang attractions. We appreciate your feedback and look forward to welcoming you again! Best Regards, Swan Garden Hotel Melaka
Dear Ms Noor, Thank you for your great review! We’re glad you enjoyed the value for money and found our location convenient for visiting Bandar Hilir & Klebang attractions. We appreciate your feedback and look forward to welcoming you … Show more
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewWell maintained and clean.
There is insufficient lighting in the room we were in. It was a suite and there were no ceiling or wall lights in the sleeping section. As my wife is visually-challenged, it was uncomfortable for her.
Dear Mr Beng Boon, Thank you for your feedback! We're happy to hear that you found our staff friendly and the location convenient. We apologize for the insufficient lighting in your room and understand how it could be uncomfortable. We’ll certainly look into improving the lighting in our suites to make them more accommodating. We appreciate your comments and hope to have the opportunity to host you again! Best Regards, Swan Garden Hotel Melaka
Dear Mr Beng Boon, Thank you for your feedback! We're happy to hear that you found our staff friendly and the location convenient. We apologize for the insufficient lighting in your room and understand how it could be uncomfortable. We… Show more
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewHot water for shower not hot
Dear Guest, Thank you for your wonderful review! We’re so happy to hear you had a great experience with our staff, cleanliness, facilities, comfort, and value for money. We also appreciate your feedback regarding the hot water, and we'll make sure to look into it. We hope to welcome you back soon! Best Regards, Swan Garden Hotel Melaka
Dear Guest, Thank you for your wonderful review! We’re so happy to hear you had a great experience with our staff, cleanliness, facilities, comfort, and value for money. We also appreciate your feedback regarding the hot water, and we'… Show more
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewReviewed: 3 June 2025 · Stayed in June 2025
Verified reviewReviewed: 1 June 2025 · Stayed in June 2025
Verified reviewReviewed: 15 May 2025 · Stayed in April 2025
Verified reviewReviewed: 2 May 2025 · Stayed in April 2025
Verified reviewReviewed: 30 April 2025 · Stayed in April 2025
Verified reviewReviewed: 24 April 2025 · Stayed in February 2025
Verified reviewReviewed: 5 April 2025 · Stayed in January 2025
Verified reviewReviewed: 1 April 2025 · Stayed in April 2025
Verified reviewFront desk staff helpful and friendly. Surely would recommend to friends
Dear Mr Abdullah, Thank you so much! We're happy to hear our front desk team made a great impression. Appreciate the recommendation and hope to welcome your friends and you again soon! 😊 Best Regards, Swan Garden Hotel Melaka
Reviewed: 28 February 2025 · Stayed in February 2025
Verified reviewAir conditioning is good.
It has a burst pipe on the day that we arrived. No hot water supply for a couple of hours.
Dear Guests, Thank you for your feedback. We are glad to hear that you were satisfied with the air conditioning. However, we sincerely apologize for the inconvenience caused by the burst pipe and temporary lack of hot water. Our team worked as quickly as possible to resolve the issue, and we truly appreciate your patience. We value your support and hope to provide you with a smoother experience on your next visit. Best regards, Swan Garden Hotel Melaka
Dear Guests, Thank you for your feedback. We are glad to hear that you were satisfied with the air conditioning. However, we sincerely apologize for the inconvenience caused by the burst pipe and temporary lack of hot water. Our team worked… Show more
Reviewed: 26 February 2025 · Stayed in January 2025
Verified reviewReviewed: 18 February 2025 · Stayed in February 2025
Verified reviewReviewed: 4 February 2025 · Stayed in January 2025
Verified reviewReviewed: 1 February 2025 · Stayed in January 2025
Verified reviewReviewed: 31 January 2025 · Stayed in January 2025
Verified reviewRoom clean and staff friendly.
1) Need to park car at public pay lot. 2) Swimming pool and gym cross the road at another building.
Thank you for your feedback! We're glad you found the room clean and our staff friendly. We understand the inconvenience of parking and facility access, and we appreciate your input. We hope to welcome you again for a more seamless experience!
Thank you for your feedback! We're glad you found the room clean and our staff friendly. We understand the inconvenience of parking and facility access, and we appreciate your input. We hope to welcome you again for a more seamless expe… Show more
Reviewed: 31 January 2025 · Stayed in January 2025
Verified reviewReviewed: 30 January 2025 · Stayed in January 2025
Verified review