Reviews of Swing & Pillows - Malacca River Walk 2 stars
2, Jalan Portugis, 75200 Melaka, Malaysia

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Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewReviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewClean n tidy room
The door not friendly baby... cz can open anytime... window to low baby also can open
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewGood
Dear Yuva Thank you for your feedback on your recent stay at Swing & Pillows - Malacca River Walk. We are delighted to hear you enjoyed your visit. Your comments are motivating for our team. If you have any further suggestions or specific highlights, we would love to hear them. We look forward to welcoming you back soon. Best regards, Swing & Pillows Management Team.
Dear Yuva Thank you for your feedback on your recent stay at Swing & Pillows - Malacca River Walk. We are delighted to hear you enjoyed your visit. Your comments are motivating for our team. If you have any further suggestions or spec… Show more
Reviewed: 20 July 2025 · Stayed in May 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewClean,comfortable and staff very kind and friendly
Bathroom outside and sharing. No have free parking .
Dear Nur Thank you for your feedback on your recent stay at Swing & Pillows - Malacca River Walk. We are delighted to hear you enjoyed your visit. Your comments are motivating for our team. If you have any further suggestions or specific highlights, we would love to hear them. We look forward to welcoming you back soon. Best regards, Swing & Pillows Management Team.
Dear Nur Thank you for your feedback on your recent stay at Swing & Pillows - Malacca River Walk. We are delighted to hear you enjoyed your visit. Your comments are motivating for our team. If you have any further suggestions or speci… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewNothing
Toilet
Dear KA Thank you for your feedback. We sincerely apologize for the inconvenience you experienced during your stay at Swing & Pillows - Malacca River Walk. Your comments are valuable to us, and we are committed to addressing the issues you've raised. Please provide us your contact number or email address so we can discuss your experience further and find a way to make it right. We hope to have the opportunity to improve your impression of our hotel. Thank you and looking forward on your reply. Best regards, Swing & Pillows Management Team.
Dear KA Thank you for your feedback. We sincerely apologize for the inconvenience you experienced during your stay at Swing & Pillows - Malacca River Walk. Your comments are valuable to us, and we are committed to addressing the issues… Show more
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewReviewed: 5 June 2025 · Stayed in June 2025
Verified reviewReviewed: 2 June 2025 · Stayed in June 2025
Verified reviewNeet water hotter mechine
Toilet in site room
Dear Manaf, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced during your stay at Swing & Pillows - Malacca River Walk. Your comments are valuable to us, and we are committed to addressing the issues you've raised. Please provide us your contact number or email address so we can discuss your experience further and find a way to make it right. We hope to have the opportunity to improve your impression of our hotel. Thank you and looking forward on your reply. Best regards, Swing & Pillows Management Team.
Dear Manaf, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced during your stay at Swing & Pillows - Malacca River Walk. Your comments are valuable to us, and we are committed to addressing the i… Show more
Reviewed: 1 June 2025 · Stayed in May 2025
Verified reviewReviewed: 1 June 2025 · Stayed in May 2025
Verified reviewEverything
Hotel should have mini fridge
Dear Rahim Mohammed Junid, Thank you for your feedback on your recent stay at Swing & Pillows - Malacca River Walk. We are delighted to hear you enjoyed your visit. Your comments are motivating for our team. If you have any further suggestions or specific highlights, we would love to hear them. We look forward to welcoming you back soon. Best regards, Swing & Pillows Management Team.
Dear Rahim Mohammed Junid, Thank you for your feedback on your recent stay at Swing & Pillows - Malacca River Walk. We are delighted to hear you enjoyed your visit. Your comments are motivating for our team. If you have any further su… Show more
Reviewed: 1 June 2025 · Stayed in June 2025
Verified reviewReviewed: 30 May 2025 · Stayed in May 2025
Verified reviewReviewed: 18 May 2025 · Stayed in May 2025
Verified reviewNearby Jonker
Dirty washroom
Dear Keith Anne Thank you for your feedback. We sincerely apologize for the inconvenience you experienced during your stay at Swing & Pillows - Malacca River Walk. Your comments are valuable to us, and we are committed to addressing the issues you've raised. Please provide us your contact number or email address so we can discuss your experience further and find a way to make it right. We hope to have the opportunity to improve your impression of our hotel. Thank you and looking forward on your reply. Best regards, Swing & Pillows Management Team.
Dear Keith Anne Thank you for your feedback. We sincerely apologize for the inconvenience you experienced during your stay at Swing & Pillows - Malacca River Walk. Your comments are valuable to us, and we are committed to addressing th… Show more
Reviewed: 18 May 2025 · Stayed in May 2025
Verified reviewReviewed: 8 May 2025 · Stayed in May 2025
Verified reviewGreat location on the edge of Chinatown and Jonker walk, easy walking to many places and temples, with great grab services. Also a friendly manager was helpful with good advice.
The room had a shower but no hot water, so I used the shared shower facilities close by. Maybe bad timing during building renovations on the ground floor. Disturbed sleeping patterns because of a surging water pump constantly on and off all day and night.
Dear David Thank you for your feedback on your recent stay at Swing & Pillows - Malacca River Walk. We are delighted to hear you enjoyed your visit. Your comments are motivating for our team. If you have any further suggestions or specific highlights, we would love to hear them. We look forward to welcoming you back soon. Best regards, Swing & Pillows Management Team.
Dear David Thank you for your feedback on your recent stay at Swing & Pillows - Malacca River Walk. We are delighted to hear you enjoyed your visit. Your comments are motivating for our team. If you have any further suggestions or spe… Show more
Reviewed: 5 May 2025 · Stayed in April 2025
Verified reviewReviewed: 5 May 2025 · Stayed in May 2025
Verified reviewThe location Is excellent, near the main street and with lots of options to eat. The Aircon worked perfectly. The bathrooms were clean enough. The man from the reception was nice and friendly.
It's a new building and it has a kit of potential as long as they manage to improve some aspects. First, they give you coffee and tea but there's no kettle either in the room nor the common area, which is non existent. There's no minibar either so it's hard to keep cold water with the heat. The toilets are clean enough but I think that's because there wasn't anyone else on the second floor. However, you can tell they don't clean it often because no one replaced the toilet paper when it was over. If you text the manager, they would supply with some but excellence is in the details, I think. Also, be careful if you search for the address on Google maps because this new building does not appear on it.
Dear Victoria Thank you for your feedback. We sincerely apologize for the inconvenience you experienced during your stay at Swing & Pillows - Malacca River Walk. Your comments are valuable to us, and we are committed to addressing the issues you've raised. Please provide us your contact number or email address so we can discuss your experience further and find a way to make it right. We hope to have the opportunity to improve your impression of our hotel. Thank you and looking forward on your reply. Best regards, Swing & Pillows Management Team.
Dear Victoria Thank you for your feedback. We sincerely apologize for the inconvenience you experienced during your stay at Swing & Pillows - Malacca River Walk. Your comments are valuable to us, and we are committed to addressing the … Show more