Reviews of The LUMA Hotel, a Member of Design Hotels 4 stars
Lot 2-5, Block A Sutera Avenue,Sembulan, 88100 Kota Kinabalu, Malaysia
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Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewHotel/Room is clean & beautiful. Lots of eateries/cafes in the same building. Location is also very near to Imago Mall(8-10 mins walk). Interior is also really nice. Staffs were helpful. We had a lovely 3D2N stay. 👍🏻
However, there were few missing amenities/supplies when we first checked in. Housekeeping need to double check before welcoming a new guest. One huge disadvantage would probably be the parking. Need to pay RM 30/day.
Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewEverything about the place ... There are cafes nearby and restaurants as well. We were greeted by friendly staff who were also efficient. Highly recommended for those travelling with kids as well, easy access to basement parking. Imago is just a few minutes walk crossing the bridge.
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewGood smell Great service
The hotel entrance is not very noticeable
Reviewed: 29 August 2025 · Stayed in June 2025
Verified reviewReviewed: 23 August 2025 · Stayed in July 2025
Verified reviewStayed twice and both had a great time with this hotel
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewlocation, friendly check in/out staff with good efficiency
cleanliness and soud proof
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewBreakfast was great. Location to main shopping places and airport is just short
Windows are locked and you cannot open it to breeze fresh after rain air))
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewNice and clean hotel and good location.
There is no window to the room....
Reviewed: 16 August 2025 · Stayed in July 2025
Verified reviewLocation
The breakfast area. Too packed. And no area for you to wind down and enjoy. No scenery and no windows.
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewNew and cosy
Nothing!
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in May 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewThe shower was nice.
The first room we were given stank of cigarette smoke so we had to request a different room. The second room we got had no window and was right next to the highway outside, so we didn’t sleep all night. To top it off at 11pm until 3am there was a loud banging that kept us up and unfortunately even though we went down to tell the reception staff twice, nothing was done to investigate it.
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in June 2025
Verified reviewWe were only here for one night but we wish we could have stayed longer. It's a good location, next to some nice restaurants and a big shopping complex. The hotel itself is very stylish and the room was breathtaking. The coffee shop is an excellent addition, which we enjoyed a few times. We told the staff that this was part of our honeymoon and they pulled out all of the stops. We couldn't have asked for much more.
Reviewed: 14 July 2025 · Stayed in June 2025
Verified reviewHotel was fine, it did the job. Room size was good.
Location is not where its shows on Booking.com - it's in a different location! It's not in the marina as we expected.
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 11 July 2025 · Stayed in July 2025
Verified reviewFriendly staff. Easy access. Quiet room.
4 beds - two towels
Reviewed: 8 July 2025 · Stayed in May 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewBeautiful decor in the lobby Very comfy bed Close to airport and to the pier Staff very friendly
Breakfast quite disappointing
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewClean, location, friendly
Drinking water
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewClean, location, friendly
Drinking water