Check in and check out took very long time. Staff seems not very experienced/ familiar with administration.

Stayed in July 2025

It was amazingly presented

Stayed in June 2025

There were quite a few small bugs (maybe due to Penang’s drainage system?), which was nasty. The toiletries felt quite cheap - Colgate toothpaste in this hotel was a bit surprising. The room had a noticeable smell, probably because it’s newly built.

The staff were friendly. The sea view from the room was amazing. Breakfast was great too, with lots of variety.

Stayed in July 2025

No

Nice and clean

Stayed in June 2025

The air conditioning was rather difficult to manage/ make changes.

Excellent staff. Service for breakfast and dinner was quite outstanding. Housekeeping was good too. Room always cleaned thoroughly and very pleasant to come back to after a long day of outside activities.

Stayed in June 2025

Nothing

From the moment we arrived, we were impressed by the luxurious ambiance and welcoming atmosphere. The location is perfect—right in the heart of Georgetown and just a short walk or drive from many of the city’s must-visit spots, including historical landmarks, vibrant street art, and delicious local eateries. The staff truly made our experience memorable. Everyone we encountered was friendly, attentive, and eager to help. Our room was spotless, spacious, and incredibly comfortable, offering all the amenities you’d expect from a high-end hotel. After a day of exploring, it was the perfect retreat to unwind and recharge. One of the highlights was definitely the pool. With its stunning view overlooking the penang bridge, it was both relaxing and visually impressive. Overall, this hotel is an excellent choice for anyone seeking a luxurious and well-located stay in Penang.

Stayed in May 2025

Everything was superb! the only downside was I did not get the Seaview room that was ordered.

The room was superb and clean! location was very strategic and convenient!all staffs are very friendly and helpful until the security members.

Stayed in May 2025

What's not to like? We enjoyed twho days of fine weather, a couple of partly wet ones, which just served to giove us a little variety and to explore things we might otherwsie have missed.

From start to finish, everything was perfect, from the staff on the door, the very capable personnel at reception, the individual floor floors-and-room staff, those at the beautifully maintained pool too, the spacious and tastefully furnished rooms, the bright and airy breakfast room with its attentive service personnel, nothing beyond their capabilities, a welcoming receptionist and chef, both ready and capable of meeting and adapting to every request, all this through to help on the ground floor with directions, weather forecasts, and planning suggestions. Penang is the ultimate winner as The Millen just askd to be re-visted. We'll certainly try. Congratulations to all involved. Thank you.

Stayed in May 2025

That our stay was short

Excellent service from manager ,front desk, door man, housekeeping,spa and at breakfast! Beautiful rooms with amazing view! We love it

Stayed in May 2025

They were quite slow in replying to messages on Booking.com — it usually took two to three days to get a response, so some inquiries couldn’t be answered promptly. We have already provided this feedback to the front desk. Breakfast was nice, though the selection was a bit limited. A few more choices would make it even better.

We booked a sea-view room, and the front desk kindly upgraded us to a higher floor — the view was absolutely stunning! Especially the bathtub facing the ocean — it was breathtaking! We mentioned to the front desk that we were here to celebrate a birthday, and that night, we received a surprise of two cakes from the hotel — such a thoughtful gesture! The room design was beautiful and elegant, with a long, spacious bathroom featuring two sinks, a bathtub, a rain shower, and a toilet. The front desk service was exceptionally attentive, always greeting us with warm smiles. The concierge team was also very helpful — they noticed our luggage, were always ready to assist, and even asked if we needed help bringing it down to the car park when we were leaving. The security staff were wonderful too. Overall, it was a truly gorgeous sea-view stay, and we will definitely be back next time!

Stayed in April 2025

From the moment we walked through the doors, we were greeted with warm hospitality that made us feel right at home. The hotel offers fantastic amenities, service, F&B. The reception lady Ms.YAN was very friendly, the bartender Michael demonstrated great passion about cocktails and attention to customers, who made our experience memorable and joyful. The birthday decoration in our room was stunning, we enjoyed every minute of our stay and would recommend this stylish hotel to anyone.

Stayed in March 2025

Actually I just published a recommendation post about this hotel..I have to say it’s one of my favorite part of my Penang journey. Everything is just so perfect. I choose hotels mostly depend on the details, and during my stay inside, there’s nothing I can say dislike👍🏻 Clean, bright, intelligent, with very user-friendly layout and space design, returning to the room has become my everyday expectation .. All staff are highly qualified, all the decorations are fascinating. I will definitely choose it again when next time back to Penang.

Stayed in March 2025

The food ofc it was very yummy! 😋

Stayed in March 2025

What I didn’t like was that my IC and credit card were placed inside the envelope. These should be handed directly back to the customer, as there’s a risk that customers might forget them, especially for local matters.

The customer service is great, even during peak hours. The team does their best to serve every customer with care and efficiency.

Stayed in July 2025

I don't like about the door of the bathroom as it was difficult to lock and the air conditioner screen to adjust temperature was difficult to use. The floor was abit dirty and dusty.

The design of the room and the building are outstanding. Nice breakfast and friendly staff.

Stayed in July 2025

Very new and nice fit out

Stayed in August 2025

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Stayed in June 2025

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Stayed in August 2025

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Stayed in July 2025

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Stayed in August 2025

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Stayed in May 2025

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Stayed in June 2025

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Stayed in July 2025

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Stayed in July 2025