Reviews of The Millen Penang, Autograph Collection 5 stars
55 Jalan Sultan Ahmad Shah, 10050 George Town, Malaysia
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewSuch a beautiful hotel with great clean and comfortable rooms, we got the sea view facing rooms and it was an absolutely stunning view. I really enjoyed my stay here, very great location to check out the sights and sounds of georgetown!
Honestly nothing negative to share but - Maybe more options for the inroom dining could be great there wasn't much food options.
Reviewed: 31 August 2025 · Stayed in June 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in July 2025
Verified reviewReviewed: 18 August 2025 · Stayed in July 2025
Verified reviewThe customer service is great, even during peak hours. The team does their best to serve every customer with care and efficiency.
What I didn’t like was that my IC and credit card were placed inside the envelope. These should be handed directly back to the customer, as there’s a risk that customers might forget them, especially for local matters.
Dear Woon Qin, Greetings from The Millen Penang! We are delighted to know that you enjoyed our overall service and that our team’s efforts, even during peak hours, left a positive impression on you. At the same time, we sincerely apologize for the delay you experienced during your stay, and we appreciate your constructive comments regarding the handling of your IC and credit card. Please rest assured that we take your concern seriously and will review our procedures to ensure greater care and convenience for our guests moving forward. Your feedback is invaluable in helping us improve, and we look forward to welcoming you again for a smoother and even more enjoyable experience. Best regards, The Millen Penang
Dear Woon Qin, Greetings from The Millen Penang! We are delighted to know that you enjoyed our overall service and that our team’s efforts, even during peak hours, left a positive impression on you. At the same time, we sincerely apologi… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewVery new and nice fit out
Thank you for your compliment. We are glad you liked our hotel's design and look forward to welcoming you back soon! Best regards, The Millen Penang
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 July 2025 · Stayed in May 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewCheck in and check out took very long time. Staff seems not very experienced/ familiar with administration.
Dear Roh, Greetings from The Millen! We sincerely apologize for the delay you experienced during check-in and check-out. Due to high occupancy during your stay, the process may have taken longer than usual. We also acknowledge your comments regarding our team, and we are actively working on providing additional training to ensure smoother and more efficient service. We truly appreciate your understanding and hope to have the opportunity to welcome you back for a better experience in the future. Best regards, The Millen
Dear Roh, Greetings from The Millen! We sincerely apologize for the delay you experienced during check-in and check-out. Due to high occupancy during your stay, the process may have taken longer than usual. We also acknowledge your commen… Show more
Reviewed: 15 July 2025 · Stayed in June 2025
Verified reviewIt was amazingly presented
Dear Will, Greetings from The Millen! Thank you for your kind words! Your feedback means a lot to us. We look forward to welcoming you back to The Millen for another wonderful experience. Best regards, The Millen
Reviewed: 15 July 2025 · Stayed in June 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewThe staff were friendly. The sea view from the room was amazing. Breakfast was great too, with lots of variety.
There were quite a few small bugs (maybe due to Penang’s drainage system?), which was nasty. The toiletries felt quite cheap - Colgate toothpaste in this hotel was a bit surprising. The room had a noticeable smell, probably because it’s newly built.
Dear Amanda, Greetings from The Millen! We are delighted to hear that you enjoyed the beautiful sea view from your room, our friendly team, and the variety offered at breakfast. Your kind words are truly appreciated. We sincerely apologize for the inconvenience caused by the presence of small bugs and the room odor. While this may be influenced by local environmental factors, we take cleanliness and comfort seriously and will look into further preventive measures. Your feedback on the toiletries is also noted, and we will review this with our team to explore better alternatives that match guest expectations. Thank you once again for your valuable input. We hope to have the opportunity to welcome you back and provide you with an even more enjoyable stay. Best regards, The Millen
Dear Amanda, Greetings from The Millen! We are delighted to hear that you enjoyed the beautiful sea view from your room, our friendly team, and the variety offered at breakfast. Your kind words are truly appreciated. We sincerely apologi… Show more
Reviewed: 14 July 2025 · Stayed in June 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewThe design of the room and the building are outstanding. Nice breakfast and friendly staff.
I don't like about the door of the bathroom as it was difficult to lock and the air conditioner screen to adjust temperature was difficult to use. The floor was abit dirty and dusty.
Dear Bay, Greetings from The Millen! We are delighted to hear that you appreciated the design of the room and building, enjoyed the breakfast, and felt welcomed by our friendly staff. Your compliments truly mean a lot to us. At the same time, we sincerely apologize for the inconveniences you experienced regarding the bathroom door, air conditioner control, and room cleanliness. Please be assured that your comments have been shared with our Housekeeping and Maintenance teams for immediate review and improvement. We value your feedback as it helps us enhance the guest experience, and we hope to have the opportunity to welcome you back for a better and more seamless stay. Best regards, The Millen
Dear Bay, Greetings from The Millen! We are delighted to hear that you appreciated the design of the room and building, enjoyed the breakfast, and felt welcomed by our friendly staff. Your compliments truly mean a lot to us. At the same … Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 4 July 2025 · Stayed in June 2025
Verified reviewReviewed: 3 July 2025 · Stayed in June 2025
Verified reviewNice and clean
No
Dear Jason, Greetings from The Millen! We are delighted to hear that you enjoyed the beautiful sea view and found the hotel nice and clean. We look forward to welcoming you back for another relaxing stay. Best regards, The Millen
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 17 June 2025 · Stayed in June 2025
Verified reviewExcellent staff. Service for breakfast and dinner was quite outstanding. Housekeeping was good too. Room always cleaned thoroughly and very pleasant to come back to after a long day of outside activities.
The air conditioning was rather difficult to manage/ make changes.
Dear Che Teh Ija, Greetings from The Millen! We are truly delighted to hear your kind words about our team. It is wonderful to know that our staff, from breakfast and dinner service to housekeeping, made a positive impression on your stay. We are especially pleased that you found your room consistently clean and welcoming after a long day of activities. Creating a comfortable space for our guests to unwind is something we take great pride in. We have noted your feedback about the air conditioning controls. Please rest assured that we will look into this and work towards making any necessary adjustments to improve ease of use for future stays. We look forward to welcoming you back to The Millen again soon! Best regards, The Millen
Dear Che Teh Ija, Greetings from The Millen! We are truly delighted to hear your kind words about our team. It is wonderful to know that our staff, from breakfast and dinner service to housekeeping, made a positive impression on your st… Show more
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewReviewed: 9 June 2025 · Stayed in June 2025
Verified reviewReviewed: 6 June 2025 · Stayed in May 2025
Verified review