Reviews of Tune Hotel - Waterfront Kuching 3 stars
Jalan Borneo, Off Jalan Tunku Abdul Rahman, 93100 Kuching, Sarawak, Malaysia., 93100 Kuching, Malaysia
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewLocation is near all the major food stalls and it is all walking distance from the hotel
Noise, The stair case to the lobby. Very narrow space and the air condition was not working properly .
Dear Mr Govindan, Warmest greetings from Tune Hotels Waterfront Kuching. Thank you for taking the time to give feedback in regard to your recent stay with us. We strive to ensure that we meet and exceed our guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating a total satisfaction for all guests. We apologize for the short comings and we re-assure you that we will improve. We look forward to welcome you back and stay with us whenever your travels back to Kuching. Thank you & best regards, Tune Hotels Waterfront Kuching
Dear Mr Govindan, Warmest greetings from Tune Hotels Waterfront Kuching. Thank you for taking the time to give feedback in regard to your recent stay with us. We strive to ensure that we meet and exceed our guest expectation in all areas. … Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewLocation. All the staff was nice and polite.
Hygiene. The room has a bad smell. The towel could be whiter or smell good at least. The toilet has molds that can be seen with naked eyes.
Dear Ms Aina, Warmest greetings from Tune Hotels Waterfront Kuching. Thank you for taking the time to give feedback in regard to your recent stay with us. We strive to ensure that we meet and exceed our guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating a total satisfaction for all guests. We apologize for the short comings and we re-assure you that we will improve. We look forward to welcome you back and stay with us whenever your travels back to Kuching. Thank you & best regards, Tune Hotels Waterfront Kuching
Dear Ms Aina, Warmest greetings from Tune Hotels Waterfront Kuching. Thank you for taking the time to give feedback in regard to your recent stay with us. We strive to ensure that we meet and exceed our guest expectation in all areas. Howe… Show more
Reviewed: 23 August 2025 · Stayed in July 2025
Verified reviewNight view
Doesn't have hairdryer
Dear Ms Nur, Warmest greetings from Tune Hotels Waterfront Kuching. Thank you for taking the time to give feedback in regard to your recent stay with us. We strive to ensure that we meet and exceed our guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating a total satisfaction for all guests. We apologize for the short comings and we re-assure you that we will improve. FYI we have hair dryer available to borrow from the Reception counter. We look forward to welcome you back and stay with us whenever your travels back to Kuching. Thank you & best regards, Tune Hotels Waterfront Kuching
Dear Ms Nur, Warmest greetings from Tune Hotels Waterfront Kuching. Thank you for taking the time to give feedback in regard to your recent stay with us. We strive to ensure that we meet and exceed our guest expectation in all areas. Howev… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in July 2025
Verified reviewThe customer service is great. They informed for my 2 nights stay, i could request them to do the housekeeping. The room is clean & comfy.
i wish they can improve the card access to only 1 card since they provide 2 access cards for room door & the electricity card. Its quite bothersome to carry 2 different cards access that is a quite big in size
Dear Mr Otto, Warmest greetings from Tune Hotels Waterfront Kuching. Thank you for taking the time to give feedback in regard to your recent stay with us. We strive to ensure that we meet and exceed our guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating a total satisfaction for all guests. We apologize for the short comings. On the room cards, we will explore on the option. We look forward to welcome you back and stay with us whenever your travels back to Kuching. Thank you & best regards, Tune Hotels Waterfront Kuching
Dear Mr Otto, Warmest greetings from Tune Hotels Waterfront Kuching. Thank you for taking the time to give feedback in regard to your recent stay with us. We strive to ensure that we meet and exceed our guest expectation in all areas. Howe… Show more
Reviewed: 13 August 2025 · Stayed in July 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in July 2025
Verified reviewReviewed: 5 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in June 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewYour hotel provides a fan & air conditioning. That's really convenient. Even the air conditioner was not really cool, but the fan helped to make the room become cool.
Hotel should provide a better path for people to bring big luggage into the lobby from the roadside. The step is quite high, and the step size is quite small. It makes it difficult for people to carry large luggage to the lobby.
Dear Mr Que, Warmest greetings from Tune Hotels Waterfront Kuching. Thank you for taking the time to give feedback in regard to your recent stay with us. We strive to ensure that we meet and exceed our guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating a total satisfaction for all guests. We apologize if any short comings and we re-assure you that we will improve. We will take the necessary action. As for the aircon, it is already fixed. We look forward to welcome you back and stay with us whenever your travels back to Kuching. Thank you & best regards, Tune Hotels Waterfront Kuching
Dear Mr Que, Warmest greetings from Tune Hotels Waterfront Kuching. Thank you for taking the time to give feedback in regard to your recent stay with us. We strive to ensure that we meet and exceed our guest expectation in all areas. Howev… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewStrategic location in the middle of city
Very small and evrything need to be self service. No phone in the room, hairdryer need to request and collect myself at the receptionist
Dear Ms Yee, Warmest greetings from Tune Hotels Waterfront Kuching. Thank you for taking the time to give feedback in regard to your recent stay with us. We strive to ensure that we meet and exceed our guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating a total satisfaction for all guests. We apologize for the short comings and we re-assure you that we will improve. We will take the necessary action. We look forward to welcome you back and stay with us whenever your travels back to Kuching. Thank you & best regards, Tune Hotels Waterfront Kuching
Dear Ms Yee, Warmest greetings from Tune Hotels Waterfront Kuching. Thank you for taking the time to give feedback in regard to your recent stay with us. We strive to ensure that we meet and exceed our guest expectation in all areas. Howev… Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewDirty, hair in shower, walls dirty, lizard in my bed.
Dear Mr/Ms Niamh, Warmest greetings from Tune Hotels Waterfront Kuching. Thank you for taking the time to give feedback in regard to your recent stay with us. We strive to ensure that we meet and exceed our guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating a total satisfaction for all guests. We apologize for the short comings and we re-assure you that we will improve. We will take the necessary action. We look forward to welcome you back and stay with us whenever your travels back to Kuching. Thank you & best regards, Tune Hotels Waterfront Kuching
Dear Mr/Ms Niamh, Warmest greetings from Tune Hotels Waterfront Kuching. Thank you for taking the time to give feedback in regard to your recent stay with us. We strive to ensure that we meet and exceed our guest expectation in all are… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewComfortable.
Water leak in the toilet
Dear Ms Dayang, Warmest greetings from Tune Hotels Waterfront Kuching. Thank you for taking the time to give feedback in regard to your recent stay with us. We strive to ensure that we meet and exceed our guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating a total satisfaction for all guests. We apologize for the short comings and we re-assure you that we will improve. As for the Water leak in the toilet, it is already fixed. For your future stay if any complaints, pls inform our Front desk. We will take the necessary action. We look forward to welcome you back and stay with us whenever your travels back to Kuching. Thank you & best regards, Tune Hotels Waterfront Kuching
Dear Ms Dayang, Warmest greetings from Tune Hotels Waterfront Kuching. Thank you for taking the time to give feedback in regard to your recent stay with us. We strive to ensure that we meet and exceed our guest expectation in all areas. Ho… Show more
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewReviewed: 15 July 2025 · Stayed in July 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewHard to get parking
Dear Mr Merlvin, Warmest greetings from Tune Hotels Waterfront Kuching. Thank you for taking the time to give feedback in regard to your recent stay with us. We strive to ensure that we meet and exceed our guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating a total satisfaction for all guests. We apologize for the short comings and we re-assure you that we will improve. We will take the necessary action. We look forward to welcome you back and stay with us whenever your travels back to Kuching. Thank you & best regards, Tune Hotels Waterfront Kuching
Dear Mr Merlvin, Warmest greetings from Tune Hotels Waterfront Kuching. Thank you for taking the time to give feedback in regard to your recent stay with us. We strive to ensure that we meet and exceed our guest expectation in all areas. H… Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewDear Ms Suzan, Warmest greetings from Tune Hotels Waterfront Kuching. Thank you for taking the time to give feedback in regard to your recent stay with us. We strive to ensure that we meet and exceed our guest expectation in all areas. However, this is not possible without your constructive feedback which will assist us in creating a total satisfaction for all guests. We apologize for the short comings and we re-assure you that we will improve. We will take the necessary action. We look forward to welcome you back and stay with us whenever your travels back to Kuching. Thank you & best regards, Tune Hotels Waterfront Kuching
Dear Ms Suzan, Warmest greetings from Tune Hotels Waterfront Kuching. Thank you for taking the time to give feedback in regard to your recent stay with us. We strive to ensure that we meet and exceed our guest expectation in all areas. How… Show more