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Stayed in August 2025

I ask for 3 singles but was guven 1 king and 1 singles

Breakfast very good. A spread of varieties.

Stayed in August 2025

The swimming pool and the room especially on top along TV side not bright at all, should install downlighting.

Property was pretty good

Stayed in August 2025

The Check in process took very long. My family arrived at 3pm and we had booked 8 rooms. However, not all rooms were ready. We had to wait till 6pm to ensure everyone got their room keycards

The amenities were good. Staff were very friendly

Stayed in July 2025

carpet in the corridor is dirty breakfast -- limited choice -- cutlery is limited

room is spacious

Stayed in July 2025

Room lighting not bright enough. Air Cond not function well

Good Location. Plenty of parking

Stayed in June 2025

Easy and free parking

Stayed in June 2025

Firstly - There is an Mis representation of the room by booking.com …We took Executive King Size wt bathtub. .Description I quote “This suite is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. ..”. The fact is there was no “living room “. Only bedroom & bath . . So when we took meetings one of us had to stay out . Secondly. In short the chef of their restaurant need to be sacked . We were recommended to try their char Keow Thew & Char Hor Fan by the waiter . Both were so salty and full of MSG . Cannot eat & not anything like the Penang food . Nothing like the picture on the menu . 👎

Its location 5min walk to Gleneagles hospital and 5 min walk Northam Beach hawker Center

Stayed in June 2025

Waited almost an hour past 3 before checkin. And the staff could be more friendlier and more productive

The location

Stayed in June 2025

Room was not well stocked with tissues, towels, or wifi support . Customer service desk and online service was not helpful.

Close to the airport

Stayed in June 2025

Limited use of toiletries and hairdryer, Toilet not clean thoroughly

Parking available

Stayed in June 2025

My kids was unable to enjoy swimming on the roof top pool for my entire 3D2N stay due to pool water in bad conditions. Made a complaint & been told that there was a problem with water pump. Saw the staffs & supervisor taken the issue seriously but unable to solved until my check-out.

Convenient to Gleneagles Hospital. Great location. Calm & cozy place. Nearby city centre which no issue to order foods delivery. Every requests was attended promptly & in hassle. Due to an availability of room issue. I've been upgraded to better room & been offered a welcome drinks while waiting.

Stayed in June 2025

The gym room is too small and with four machines . Two threadmills , one step on and a bike . However all except one threadmill is working . The rest are out of order and broken .

The food quality is below average .

Stayed in May 2025

Smelly rugs in corridor

Location

Stayed in May 2025

The reception did not serve well, speed slow. The fridge not cold and aircon not cold as well need to wait for few hours to get cold. The shower heat temperature hard to control only adjust a bit on hot water and it became very hot. When I touch on the shower holder it will shocks electric.

Near to gurney, good for travel in Penang island

Stayed in May 2025

sadly a little disturbance on the Saturday afternoon has disturbed my afternoon nap despite being assured there will be no renovation over the weekend.

the front desk and housekeeping staff service attentive

Stayed in May 2025

Bad sound proofing.. can hear next room talking.. the worst part is every night around 10pm-12pm and the morning 5am i start to hear someone dragging the chair upstairs..

Staff are friendly and helpful.. especially bell man attendants..

Stayed in May 2025

Breakfast is not tasty and the food variety is too little for a 4 star hotel. The lighting in the room is not bright enough, too dark. The massage chair also does not work well

The location is good and clean

Stayed in May 2025

Given connecting room, noisy, renovation noisy sound..also very noisy

Good service,good reception,clean room

Stayed in May 2025

Booked two room, just one room cleanliness not satisfies. May be long time no people stay in for that room, a bit dust on bed and washroom.

Satisfies for breakfast. Multiple chooses for food and beverage.

Stayed in March 2025

Location is closer to gurney drive and Burma Road area.

The worst breakfast even in the hotel category standard. It can only consider a hawker centre standard. The air ventilation was so poor that the eggs service counter got all smoke went into the sitting area. Yogurts served was expired at the same day!

Stayed in April 2025

location

Stayed in April 2025

Like: aircond very cool. Many table there so i can put my belongings on the table instead of floor. Room quite spacious. Dislike: bad soundproof, i can hear people talk from outside and the next room. The towel smells bad, not like other hotel i’ve stayed before. Luckily i bring my own towel. During morning until 5pm i heard drilling sound seems like construction is happen. Its so disturbing.

Stayed in April 2025

Liked: the bedding was comfortable. Dislikes: the toilet is not clean (room 801); aircond pipping problem (room 807); old furnitures; so-so breakfast. Not as what the name of the hotel would be…(modern & new). Sorry, quite dissapointing.

Stayed in April 2025