Reviews of Vouk Hotel Suites, Penang 4 stars
57-G-3, Mansion One, Jalan Sultan Ahmad Shah, 10050 George Town, Malaysia

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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewGood location Big room Big TV Doorman is very friendly
Terrible sound proofing and is practically non-existent. You will not have a good night of sleep here. There were construction noises early in the morning and you can hear every conversations your neighbours are having, what they were doing, their doorbell, their morning alarm, their shower, and even their snoring! Staffs are not helpful when we complained about neighbours alarm going off for more than 1 hour since 6am while the neighbours were still asleep despite assuring that they will send someone to have them turn the alarm off.
Thank you for taking the time to share your thoughts about your recent stay with us. We appreciate your feedback and are glad to hear that certain aspects of your stay met your expectations. We also acknowledge the areas where we can improve and are committed to enhancing our services. We hope to have the opportunity to welcome you back in the future and provide an even better experience. Warm regards, Vouk Hotel Suites
Thank you for taking the time to share your thoughts about your recent stay with us. We appreciate your feedback and are glad to hear that certain aspects of your stay met your expectations. We also acknowledge the areas where we can improv… Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewLocation was comfortable. The sea side view is amazing. Cooperative staffs. Free parking.
jacuzzi bath tub was not working properly.
Thank you for taking the time to share your thoughts about your recent stay with us. We appreciate your feedback and are glad to hear that certain aspects of your stay met your expectations. We also acknowledge the areas where we can improve and are committed to enhancing our services. We hope to have the opportunity to welcome you back in the future and provide an even better experience. Warm regards, Vouk Hotel Suites
Thank you for taking the time to share your thoughts about your recent stay with us. We appreciate your feedback and are glad to hear that certain aspects of your stay met your expectations. We also acknowledge the areas where we can improv… Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewClean and convenienced
Room not sound proof.. can hear other room talking..
Thank you for taking the time to share your thoughts about your recent stay with us. We appreciate your feedback and are glad to hear that certain aspects of your stay met your expectations. We also acknowledge the areas where we can improve and are committed to enhancing our services. We hope to have the opportunity to welcome you back in the future and provide an even better experience. Warm regards, Vouk Hotel Suites
Thank you for taking the time to share your thoughts about your recent stay with us. We appreciate your feedback and are glad to hear that certain aspects of your stay met your expectations. We also acknowledge the areas where we can improv… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified review👌🏻
👌🏻
Thank you for taking the time to share your thoughts about your recent stay with us. We appreciate your feedback and are glad to hear that certain aspects of your stay met your expectations. We also acknowledge the areas where we can improve and are committed to enhancing our services. We hope to have the opportunity to welcome you back in the future and provide an even better experience. Warm regards, Vouk Hotel Suites
Thank you for taking the time to share your thoughts about your recent stay with us. We appreciate your feedback and are glad to hear that certain aspects of your stay met your expectations. We also acknowledge the areas where we can improv… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe room was not in a ‘clean’ state. Even tissue was not topped up. The dressing table chair was not even put properly when we first entered the room. Any hotel has that cleanliness in room and things will be arranged properly before a new customer check in, but in this hotel the chair was all not put properly and felt so creepy staying there. We checked in around 3pm and had to check out night around 11pm as we were not comfortable staying there. Waste of money and our staycation.
Thank you for your feedback regarding your recent stay at our hotel. We apologize for the shortcomings you experienced. We take your concerns seriously and are working to improve our services. We hope to welcome you back in the future and provide a better stay. Warm regards, Vouk Hotel Suites
Thank you for your feedback regarding your recent stay at our hotel. We apologize for the shortcomings you experienced. We take your concerns seriously and are working to improve our services. We hope to welcome you back in the future and p… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewLocation is okay, not too bad, walking distance to gurney walk and Northam Cafe.
The bathroom was not clean, it was clogging
Thank you for taking the time to share your thoughts about your recent stay with us. We appreciate your feedback and are glad to hear that certain aspects of your stay met your expectations. We also acknowledge the areas where we can improve and are committed to enhancing our services. We hope to have the opportunity to welcome you back in the future and provide an even better experience. Warm regards, Vouk Hotel Suites
Thank you for taking the time to share your thoughts about your recent stay with us. We appreciate your feedback and are glad to hear that certain aspects of your stay met your expectations. We also acknowledge the areas where we can improv… Show more
Reviewed: 14 August 2025 · Stayed in June 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewLocation of the hotel. On premise parking
Facilities closure. Room condition is old and unmanaged.
Thank you for taking the time to share your thoughts about your recent stay with us. We appreciate your feedback and are glad to hear that certain aspects of your stay met your expectations. We also acknowledge the areas where we can improve and are committed to enhancing our services. We hope to have the opportunity to welcome you back in the future and provide an even better experience. Warm regards, Vouk Hotel Suites
Thank you for taking the time to share your thoughts about your recent stay with us. We appreciate your feedback and are glad to hear that certain aspects of your stay met your expectations. We also acknowledge the areas where we can improv… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewBreakfast very good. A spread of varieties.
I ask for 3 singles but was guven 1 king and 1 singles
Thank you for taking the time to share your thoughts about your recent stay with us. We appreciate your feedback and are glad to hear that certain aspects of your stay met your expectations. We also acknowledge the areas where we can improve and are committed to enhancing our services. We hope to have the opportunity to welcome you back in the future and provide an even better experience. Warm regards, Vouk Hotel Suites
Thank you for taking the time to share your thoughts about your recent stay with us. We appreciate your feedback and are glad to hear that certain aspects of your stay met your expectations. We also acknowledge the areas where we can improv… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewProperty was pretty good
The swimming pool and the room especially on top along TV side not bright at all, should install downlighting.
Thank you for taking the time to share your thoughts about your recent stay with us. We appreciate your feedback and are glad to hear that certain aspects of your stay met your expectations. We also acknowledge the areas where we can improve and are committed to enhancing our services. We hope to have the opportunity to welcome you back in the future and provide an even better experience. Warm regards, Vouk Hotel Suites
Thank you for taking the time to share your thoughts about your recent stay with us. We appreciate your feedback and are glad to hear that certain aspects of your stay met your expectations. We also acknowledge the areas where we can improv… Show more
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewThe room is comfortable
The room is big and comfortable. Unfortunately the bathroom is a lil unkept and looks dirty
Thank you for taking the time to share your thoughts about your recent stay with us. We appreciate your feedback and are glad to hear that certain aspects of your stay met your expectations. We also acknowledge the areas where we can improve and are committed to enhancing our services. We hope to have the opportunity to welcome you back in the future and provide an even better experience. Warm regards, Vouk Hotel Suites
Thank you for taking the time to share your thoughts about your recent stay with us. We appreciate your feedback and are glad to hear that certain aspects of your stay met your expectations. We also acknowledge the areas where we can improv… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewThe amenities were good. Staff were very friendly
The Check in process took very long. My family arrived at 3pm and we had booked 8 rooms. However, not all rooms were ready. We had to wait till 6pm to ensure everyone got their room keycards
Thank you for your feedback regarding your recent stay at our hotel. We apologize for the shortcomings you experienced. We take your concerns seriously and are working to improve our services. We hope to welcome you back in the future and provide a better stay. Warm regards, Vouk Hotel Suites
Thank you for your feedback regarding your recent stay at our hotel. We apologize for the shortcomings you experienced. We take your concerns seriously and are working to improve our services. We hope to welcome you back in the future and p… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewStaff
Everything, the room had mold smell, bed sheets had stain, bathroom had stains, even the bed had multiple patches of stain, we started feeling sick. We checked out same day
Thank you for your feedback regarding your recent stay at our hotel. We apologize for the shortcomings you experienced. We take your concerns seriously and are working to improve our services. We hope to welcome you back in the future and provide a better stay. Warm regards, Vouk Hotel Suites
Thank you for your feedback regarding your recent stay at our hotel. We apologize for the shortcomings you experienced. We take your concerns seriously and are working to improve our services. We hope to welcome you back in the future and p… Show more
Reviewed: 28 July 2025 · Stayed in June 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewroom is spacious
carpet in the corridor is dirty breakfast -- limited choice -- cutlery is limited
Thank you for taking the time to share your thoughts about your recent stay with us. We appreciate your feedback and are glad to hear that certain aspects of your stay met your expectations. We also acknowledge the areas where we can improve and are committed to enhancing our services. We hope to have the opportunity to welcome you back in the future and provide an even better experience. Warm regards, Vouk Hotel Suites
Thank you for taking the time to share your thoughts about your recent stay with us. We appreciate your feedback and are glad to hear that certain aspects of your stay met your expectations. We also acknowledge the areas where we can improv… Show more
Reviewed: 15 July 2025 · Stayed in April 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewMake sure cleanness is very minimal.
Cleanness
Thank you for taking the time to share your thoughts about your recent stay with us. We appreciate your feedback and are glad to hear that certain aspects of your stay met your expectations. We also acknowledge the areas where we can improve and are committed to enhancing our services. We hope to have the opportunity to welcome you back in the future and provide an even better experience. Warm regards, Vouk Hotel Suites
Thank you for taking the time to share your thoughts about your recent stay with us. We appreciate your feedback and are glad to hear that certain aspects of your stay met your expectations. We also acknowledge the areas where we can improv… Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 July 2025 · Stayed in July 2025
Verified review