I could have done with some help with options for parking. When I did arrive they helped me with the parking app. The problem is that you can’t use the app unless you have a Malaysian or Singaporean phone number.

Great location. Helpful staff. The reception is not 24/7, but they were very accommodating when I was delayed by traffic.

Stayed in June 2024

we enjoyed everything

If you want to stay in a small cozy authentic hotel in the heart of the city, then this hotel is for you. We stayed for 10 days in a duplex room. It has a small shower with a sink outside, but it was important for us to have two isolated rooms, since my husband was supposed to participate in a conference on Zoom, and I was relaxing in the second room at that time. However, if a large bathroom is more important to you, then the hotel has such room with a large Victorian bathroom. All the hotel staff were very hospitable. My husband needed a desk for work, so we asked if it was at all possible to bring in a desk in our room, and on the same day the desk appeared in the room. Also a nice bonus was a free transfer from and to the airport. The hotel provided a supple of drinking water which you could use as much as you needed free of charge. And one more thing: do not miss the opportunity to use the services of a tour guide Lau. Lau is a very good person with a big heart, and thanks to him we were able to see a lot in Penang.

Stayed in May 2024

The old style Chinese house with modern bath room, the cosy little balcony with view to the attic, and the general homey atmosphere were great! We stayed in the Skywalk Suite where it was quiet, and where we could take a rest during the hottest hours of the day.Breakfast was really good. Ms.Jane and Ryan were very helpful and friendly, and we are happy that she recommended Mr.Lau for a private tour. We can just follow the recommendation: we were 1 1/2 days "on tour" with Mr.Lau, he is extremly attentive and supporting, taking care of all your wishes and needs.We learnt a lot about Penang and had unique experiences. When we will visit Penang again, we will repeat this stay.

Stayed in May 2024

For our preferences the bed lacked support and pillows were low and soft.

Friendly and helpful staff. Beautiful building and decor tucked away in a quiet spot in the heart of town. Generous and tasty breakfast.

Stayed in April 2024

Staff were very friendly and it was an excellent location. We arranged a last minute tour with Lau and he was great. It was just our family and he customized the tour and took us to eat things and at places we wouldn’t have gone by ourselves. The accommodation is in a shop house and it was very interesting to stay there. Our kids loved it.

Stayed in April 2024

The bed was too hard for us.

Location is great and the shophouse where the hotel is hosted is amazing

Stayed in March 2024

The style and vibe felt so personal, gave a sense of being in Penang and really a small and warming place to stay

Stayed in March 2024

We loved staying in this historical building which had been so beautifully restored. The owner Jane took the time to make us feel welcome. We really liked the calm atmosphere and lovely authentic decorations and craftwork. When we come back to Penang we would love to stay again.

Stayed in March 2024

Nothing

Loved the location and the style of the property. Our two story apartment was spacious and in great condition for an old historical building. The street we stayed on was beautiful with colonial buildings, amazing restaurants and lots of bars.

Stayed in March 2024

Absolutely nothing

Beautifully styled guest house in a fantastic location. Really comfortable and calming duplex room to get away from the heat of the day. Jane and her team were so welcoming and went the extra mile to accommodate my husband's food intolerances for breakfast. We also booked a fantastic day tour with the lovely Lau through Jane to see more of the sights of Penang - a full on day, so enjoyable.

Stayed in March 2024

Nothing

Everything ......the location at the end of Love Lane is just perfect. Jane ,pae ( I hope I spelt it right) and Ryan could not of been more helpful.They went above and beyond to ensure our stay was a memorable event....thanks for that it was very much appreciated. The heritage Hotel oozes character and the interior design is a typical Chinese design dating from the late 1800s. The room was spacious and comfortable and we both slept very well during our stay. Breakfast was nice and I especially liked the Roti bread. Overall I give this property 10 and I would highly recommend that if you want a nice hotel in the centre of Georgetown this is your ideal choice.

Stayed in February 2024

Amazing old house converted into a great boutique hotel. Staff were excellent, very happy to help and accommodate our very late Checkin

Stayed in January 2024

The bed may be a little bit stiff but still confortable.

Very nice guesthouse located in Love Lane, perfect to do almost everything by foot. The room was spacious, with good air-con and pretty quiet, being the one furthest from the entrance.

Stayed in January 2024

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Staff was very nice & helpful

Stayed in January 2024

The property had been refurbished and taken back to the way it was when built. Owner Jane has done a fabulous job. Highly recommend Jane and her boutique hotel

Stayed in January 2024

Colonial style building, in a very good location, close to all the attractions of Georgetown. Jane was an amazing host, she helped us with any request, she also arranged our pick up from the airport and recommended a tour with a great guide, mr Lau. The room was clean and was a very good value for money.

Stayed in January 2024

Great little homestay right in the thick of George Town. Loved the historic building and area, good cafes and restaurants only a short walk away. Staff were super friendly and helpful.

Stayed in December 2023

The room by the roadside is quite noisy, but settled after 2 AM.

It’s a lovely heritage building. Feels like in an old movie.

Stayed in December 2023

The hot water is not hot especially in the morning 😑 I stay 4nights and there's one morning I shower with cold water.

The staff Ryan is very sweet and friendly. Location is excellent.

Stayed in December 2023

Great location, near all of the Georgetown must-visit places, including Armenian street, Pinang Peranakan Museum, Blue Mansion, etc. but at the same time, it’s in a quiet section. The hotel itself has historical charm and the staff is very friendly and helpful. They can help you to arrange a city tour. While we did not do this as we had pre-booked another tour, we heard good things about this tour.

Stayed in December 2023

This is an amazing hotel. 1) Rooms are beautiful and spacious--hard wood floors, brick walls, old architecture (rooms have upstairs and downstairs); 2) Location is perfect--very quiet, yet on Love Lane next to the center of restaurants and night life; 3) Staff is helpful--the manager leads city tours (we did not take one, so I can't recommend, but she gave us great tips on restaurants and activities all over Georgetown).

Stayed in December 2023

Fantastic hotel in a great location. Jane was a lovely host!

Stayed in November 2023

Nothing

The heritage design

Stayed in December 2023

Nothing

HERITAGE BOUTIQUE HOTEL WITH MORDERN AMENITIES. LOCATION WAS PERFECT. WALKING DISTANCE TO ALL THE MARKETS, BARS AND RESTAURANTS. BUT FAR AWAY ENOUGH TO HAVE A RESTFUL SLEEP AT NIGHT. I HAD A DUPLEX ROOM WITH A BALCONY WHICH WAS A NICE SPOT TO READ AND UNWIND WITH A COLD DRINK IN THE LATE AFTERNOON. THE HOTEL HAS A LOUNGE AREA IN AN AIRY COURTYARD WHICH GAVE IT A VERY SPACIOUS FEEL. BREAKFAST WAS SERVED HERE EVERY MORNING. OWNER AND STAFF ARE SUPER FRIENDLY AND HELPFUL. WILL DEFINATELY RETURN FOR MORE VISITS.

Stayed in November 2023