Reviews of Afrin Prestige Hotel 5 stars
56 Rua Ngungunyane, Central C, 1100 Maputo, Mozambique
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewThis was my second stay and this time was disappointing!! My room was very nice!
The safe in the room didn’t work and no one could look at it for me! I had to leave valuables in reception! The last morning I had no hot water! I was leaving very early in the morning so again could not get it looked at!
Dear Ann, Thank you for sharing your feedback about your stay. We are sorry that you had a negative experience. We take your comments about the safe in the room doesn't work very seriously and are already working to ensure that this does not happen again. Best regards Goncalves
Dear Ann, Thank you for sharing your feedback about your stay. We are sorry that you had a negative experience. We take your comments about the safe in the room doesn't work very seriously and are already working to ensure that this do… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewExceeded expectations
Dear Fredman, we greatly appreciate your feedback about our service. Knowing that our team provided you with a positive experience fills us with joy. We look forward to welcoming you back and exceeding your expectations! Best regards Goncalves
Dear Fredman, we greatly appreciate your feedback about our service. Knowing that our team provided you with a positive experience fills us with joy. We look forward to welcoming you back and exceeding your expectations! Best regards Gonc… Show more
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewThe room was a good size! Staff were very friendly! Good was also very good!
No problem really but something I wanted on the menu wasn’t available!
Dear Ann, we are committed to ensuring your satisfaction and will do our best to ensure the menu is to your liking on your next stay. We appreciate your patience and understanding.
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewLocation
Poor WIFI, bad room smell.
Dear Dlamini We deeply apologize for the inconvenience caused by the Wi-Fi malfunction and the odor in the room. We are taking immediate action to resolve both issues. We are committed to ensuring your satisfaction and will do our best to resolve these issues as quickly as possible. We appreciate your patience and understanding. Best regard Goncalves Chiconela front office manager
Dear Dlamini We deeply apologize for the inconvenience caused by the Wi-Fi malfunction and the odor in the room. We are taking immediate action to resolve both issues. We are committed to ensuring your satisfaction and will do our best to r… Show more
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewExcellent and well stuffed to cater to almost all type of food preferences.
Aircon was not functional. Only when guest checked in and complained that it was able to start. Plug points very badly placed and loose connections. Kettle connection difficult Towels had to be asked for. The dispensers of Hand Lotion are tight in terms of dispensing ability and location.
Dear guest, we deeply apologize for the inconvenience caused by the AC malfunction and plug points and towells in the room. We are taking immediate action to resolve both issues. We are committed to ensuring your satisfaction and will do our best to resolve these issues as quickly as possible. We appreciate your patience and understanding.
Dear guest, we deeply apologize for the inconvenience caused by the AC malfunction and plug points and towells in the room. We are taking immediate action to resolve both issues. We are committed to ensuring your satisfaction and will do ou… Show more
Reviewed: 8 July 2025 · Stayed in June 2025
Verified reviewReviewed: 3 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewLovely hotel. The security staff that met us as we arrived were fantastic and there was secure parking for our motorbikes. All staff were eager to please and very helpful. Hot shower and very spacious room. We were given a room with a balcony and had a view of the sea. Fabulous for sitting out and watching the amazing sunsets. Breakfast was fantastic. One of the best breakfasts we’ve had in two years on the road! Beds were comfortable. Restaurant was nice too. Overall a really nice stay.
The pillows on the beds were awful. Very thin and just lumps of foam/material. Had to fold them in half to get any sort of support. For the standard of the hotel these really weren’t acceptable. The decorative pillows smelled of body odour. They’d been used to sleep with and hadn’t been cleaned. The kitchen was a complete waste of space. There were no dishes or cooking implements whatsoever, just a whole set of empty cupboards, so it was unusable. Take it out and put a sofa in there instead. There was only one easy chair. In a room so big there was more than enough room for two. The WiFi wasn’t very good at all. Weak and the signal kept dropping in and out.
Dear Isabel, We deeply apologize for any inconvenience this may have caused. We are taking immediate action to resolve the issues you've identified. We apologize for the inconvenience and appreciate your understanding. Best regards Goncalves Chiconela
Dear Isabel, We deeply apologize for any inconvenience this may have caused. We are taking immediate action to resolve the issues you've identified. We apologize for the inconvenience and appreciate your understanding. Best regards Gon… Show more
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewNo tv
Dear Luliana, We deeply apologize for any inconvenience. Our reception is open 24 hours a day, and all rooms are equipped with TVs. We are taking immediate action to resolve the issues you've identified. We apologize for the inconvenience and appreciate your understanding. Best regards Goncalves Chiconela
Dear Luliana, We deeply apologize for any inconvenience. Our reception is open 24 hours a day, and all rooms are equipped with TVs. We are taking immediate action to resolve the issues you've identified. We apologize for the inconvenie… Show more
Reviewed: 26 June 2025 · Stayed in May 2025
Verified reviewGood breakfast and good location
The meals in the restaurant could have been better.
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewReviewed: 5 June 2025 · Stayed in June 2025
Verified reviewThe front desk staff were amazing. The gentleman at check in was courteous and very professional (Mr. V?). The hotel was nicely designed with great art.
Dear Miss Dana Thank you so much for your positive feedback! We're so happy to hear you enjoyed your stay with us." Best regards Goncalves Chiconela
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewReviewed: 27 May 2025 · Stayed in May 2025
Verified reviewReviewed: 4 May 2025 · Stayed in May 2025
Verified reviewAbsolutely top staff, ready to help with everything. Very large and comfortable room, clean. Great balcony and view.
Just details - the room has big kitchen but not a single spoon or plate. The wooden floor would require some refurbishment.
Reviewed: 1 May 2025 · Stayed in April 2025
Verified reviewReviewed: 24 April 2025 · Stayed in April 2025
Verified reviewThe African decorations are the best part. The hotel rooms are spacious and come with a kitchenette compriaing of a microwave, bar fridge and a stove.. My room had a balcony with an amazing sea view..
The first room had the bed directly under the aircon that was a biy uncomfortable. I requested a change and was given a new room which was great.
Reviewed: 11 April 2025 · Stayed in February 2025
Verified reviewThe location was average, nothing else.
They scammed us and charged us over $100 extra and forced us to pay extra for meals we never ordered and almost got us late for our flight. The food took hours everyday to come and the phone barely worked.
Reviewed: 26 March 2025 · Stayed in March 2025
Verified reviewThe room was large, very clean and comfortable. It had a kettle for tea and coffee and drinking water was provided daily. It also had a fridge and two hot plates.
Everything was perfect, no complaints!
Reviewed: 29 January 2025 · Stayed in January 2025
Verified reviewThe food overall was not that good. The sandwich and burgers in roomsevice was not good. And breakfast had a variety of stuff but some of it were just a bit weird but maybe that’s difference in culture.
Reviewed: 21 December 2024 · Stayed in December 2024
Verified reviewLocation, food, room, everything is good. The staffs are helpful.
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Dear DA Thank you very much for the comments and we are happy to read that you like the location and our services. We are keen to work continously and hope to serve you again in future. Regards aamir
Reviewed: 16 November 2024 · Stayed in November 2024
Verified review