Reviews of Casa Cinza
Ponta do Ouro, 1118 Ponta do Ouro, Mozambique
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Reviewed: 26 July 2025 · Stayed in June 2025
Verified reviewThe house is big, and with everything you need. It is a walking distance to the center which was great.
The showers were flooding
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewThe property has a guard permanently in the facilities to keep the house safe, deliver the keys and open the gate.
The house appears not to have been used for a long time. It was very dusty and the bedsheets had a strange smell.
Reviewed: 15 May 2025 · Stayed in May 2025
Verified reviewReviewed: 24 December 2024 · Stayed in December 2024
Verified reviewReviewed: 21 October 2024 · Stayed in October 2024
Verified reviewReviewed: 12 August 2024 · Stayed in August 2024
Verified reviewReviewed: 19 July 2024 · Stayed in July 2024
Verified reviewReviewed: 29 June 2024 · Stayed in June 2024
Verified reviewReviewed: 24 May 2024 · Stayed in May 2024
Verified reviewStaff, owner
We liked everything
Reviewed: 11 May 2024 · Stayed in May 2024
Verified reviewBeds and shower heads need attention
Hi Nicola, thanks for letting us know, we will check the beds and shower to see what the problem is.
Reviewed: 24 April 2024 · Stayed in April 2024
Verified reviewReviewed: 19 March 2024 · Stayed in March 2024
Verified reviewEverything
Nothing
Reviewed: 19 March 2024 · Stayed in March 2024
Verified reviewLocation
Unfortunately our experience with Casa Cinza was not a very good one. On arrival the this house showed such potential and we were very pleased with our choice of accommodation for our long weekend, however that feeling did not last for the entire stay. One of the main reasons we booked the accommodation was for the WiFi, yes internet should not matter when one is on holiday but two members of our party had to continue to work remotely during their holiday, for that reason we specifically chose accommodation that included WiFi service. We are not unreasonable and do understand that the cyclone may have affected the installed internet connection and when we arrived they did give us a mobile modem to use in the interim and we were told someone would be coming in to fix the permanent connection on Saturday morning. Nobody came to fix it and the manager did not follow up with the company or with us to see if anyone had been. We were then left without WiFi for most of Saturday and Sunday and although they did load more data on the mobile modem it had stopped working again by Monday morning. Cleanliness was non existent here. After the first night we awoke on Saturday morning to the kitchen swarming with cockroaches! When we told the cleaning lady she seemed shocked and we showed her the cockroaches that remained. One would think they would then make a plan and possibly leave a tin of insecticide for us to try control the cockroaches during our stay. We were left with having to constantly look for places to store our groceries where the cockroaches could not reach them. We ate out at the local restaurants for most of our meals but when we needed to use the facilities to cook our own meal on Saturday night, it became quite clear as to why the cockroach infestation was so bad. There were dirty greasy dishes in the cupboards that had not been cleaned after the previous guests had departed.
Hello I am so sorry you didn’t have a good experience with the house. We strive to resolve all issues as quickly as possible as you can see from our other reviews. Regina explained to you the line for the internet was broken because of the cyclone. This is an issue out of our control and because we are in a small village the provider has to travel from the city and are not always available immediately. This is the case when being in a rural area. We provided you with an alternative and added data when you let us know it was depleted. On Saturday you guys left the house in the morning and come back late in the afternoon , when the cleaning lady was done working at 3:30 you where not back yet but Regina went to the house to check if everything was ok. Then you asked to talk to me to inform that the cleaning lady did not come to work then I said that she doesn’t work on Sundays, which also on the check-in form that you filled up that information was there. You told me about the internet which it was resolved immediately. As for the cockroach’s that you are talking about, the cleaning lady only told me that you where angry because she did not come to work on Sunday. I'm not sure what your idea of an infestation is, but we have not had issues with cockroaches in the past as you are describing. We will check and resolve any issue with that. We had guests that stayed in the house for 5 nights before the day you arrived. We did not have any concerns about having cockroaches or the house not being cleaned. Kind Regards
Hello I am so sorry you didn’t have a good experience with the house. We strive to resolve all issues as quickly as possible as you can see from our other reviews. Regina explained to you the line for the internet was broken because o… Show more
Reviewed: 15 March 2024 · Stayed in March 2024
Verified reviewReviewed: 13 March 2024 · Stayed in February 2024
Verified reviewReviewed: 7 February 2024 · Stayed in January 2024
Verified reviewReviewed: 8 January 2024 · Stayed in January 2024
Verified reviewSpacious accommodation. Good value for money. Located in close proximity to all activities.
Reviewed: 22 December 2023 · Stayed in December 2023
Verified reviewThe staff took exceptionally good care of us. The house is spacious, the location is central (you can walk home after a couple of RnR's at Fernando's and we had everything we could possibly need. Absolutely recommend. Great value for money!
Reviewed: 26 September 2023 · Stayed in September 2023
Verified reviewOn-premise security was exceptional. He was very helpful and kind Location is within walking distance to market, restaurants and beach WiFi was good
Our car got stuck in the sand just outside the gate. Two bedrooms had sandy sheets, which the cleaning ladies refused to change. Gas stove was out of gas when we arrived. The guard helped us get a fresh can. Two bedrooms didn't have hot water. The guard called someone to fix it. One en suite shower head is pointed horizontally, so it was spraying water outside. It was a big struggle to take a shower. One toilet was loose and shaky. Some pillows had a strong smell TV didn't work, so we couldn't watch rugby
Good morning Thank you for your feedback, and I am sorry you did not enjoy your stay. We did everything possible to correct your issues when you informed us. Clean bed sheets were put on before your arrival. Very often sand is brought in on clothes and shoes because it is a beach destination. Sorry we can not change the sheets everyday, but the maid cleaned the sand off for you. When you informed us of the issue with the hot water we sent a plumber to fix it the same day. We also changed the gas when you informed us, because we keep a full spare for these occasions. The TV does work and has a Moçambique satellite provider. The wifi works well so you can stream your favorite shows on your devices. The shower head is the removable hand held type that can be put in the position you want while holding it. Kind Regards
Good morning Thank you for your feedback, and I am sorry you did not enjoy your stay. We did everything possible to correct your issues when you informed us. Clean bed sheets were put on before your arrival. Very often sand is brought… Show more
Reviewed: 10 September 2023 · Stayed in September 2023
Verified reviewReviewed: 25 July 2023 · Stayed in July 2023
Verified reviewReviewed: 10 July 2023 · Stayed in July 2023
Verified reviewLoved the location! Very accommodating and was exactly what we expected
Stove was a bit small for 9 people. One of the toilets tanks didn’t fill automatically
Reviewed: 3 July 2023 · Stayed in July 2023
Verified reviewReviewed: 21 June 2023 · Stayed in June 2023
Verified reviewLocation Friendly staff We loved everything 💜 ❤️ ♥️