Reviews of Meliá Maputo Sky 4 stars
Rua dos Desportistas, Edf Jat 6 , Central C, 1111 Maputo, Mozambique
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewFantastic experience. The staff was helpful, friendly, and caring.
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewBreakfast was very good and restaurant staff very friendly although there was a language barrier
Reception staff was bad in addressing my payment that was paid via my company credit card. they didn't give me an accurate response and ended up double paying for the rooms and leaving 4 hours later than scheduled
Evaluated Guest, Thank you for praising our breakfast and friendly restaurant team. We’re truly sorry for the payment frustration. Your booking was prepaid with a card not in the guests’ names and was flagged by our system for security, so we needed cardholder authorization. In the absence of that, we processed payment directly; the original prepayment was refunded the same day and proof was shared. We appreciate your understanding and hope to welcome you back for a fully smooth stay. Kind regards, Guest Relations Manager
Evaluated Guest, Thank you for praising our breakfast and friendly restaurant team. We’re truly sorry for the payment frustration. Your booking was prepaid with a card not in the guests’ names and was flagged by our system for security, so … Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe breakfast wasn't great and the service was shocking
Somebody to actual give some proper service, the staff have not been trained properly
Reviewed: 9 August 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewFriendly staff, very good breakfast
Nothing
Dear Matthias, Thank you for your kind feedback! We're delighted you enjoyed the friendly service and our breakfast. We look forward to welcoming you back soon! Kind regards, António da Fonseca (GM)
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in June 2025
Verified reviewReviewed: 18 June 2025 · Stayed in May 2025
Verified reviewReviewed: 13 May 2025 · Stayed in May 2025
Verified reviewPoint 1: The room allocated to us, had a bed smelling in the bathroom, we have asked to fix, but no success and they had to change our room. Point 2: on both rooms they gave kits for one person. In the first night we called the receptionist and they replaced everything. In the second day same thing happened and they didn’t replace anything. It was very disappointing situation to me and my wife.
Dear João, Thank you for taking the time to share your feedback. We sincerely regret the inconvenience you and your wife experienced during your stay with us. Regarding the first room allocated, we truly apologize for the issue encountered in the bathroom. While our team attempted to resolve the situation promptly, we understand that the need to change rooms caused additional discomfort. We also regret the oversight with the amenities provided in both rooms. It is our standard to ensure that all guests receive complete kits, and we are sorry this was not consistently the case throughout your stay. Please rest assured that your comments have been shared with our housekeeping and front office teams to ensure immediate corrective measures are taken. As a gesture of our sincere apology and in the hope of restoring your confidence in our services, we would like to offer you a complimentary night on your next visit to Hotel Meliá Maputo Sky. Should you wish to accept this offer, please feel free to contact us directly so we may arrange everything personally for you. We truly appreciate your feedback and hope to have the opportunity to welcome you again and provide the experience you rightfully expected. Kind regards, António da Fonseca (MD)
Dear João, Thank you for taking the time to share your feedback. We sincerely regret the inconvenience you and your wife experienced during your stay with us. Regarding the first room allocated, we truly apologize for the issue encountered… Show more
Reviewed: 27 April 2025 · Stayed in April 2025
Verified reviewReviewed: 20 April 2025 · Stayed in March 2025
Verified reviewReviewed: 1 April 2025 · Stayed in March 2025
Verified reviewReviewed: 28 March 2025 · Stayed in March 2025
Verified reviewIncredible experience! The staff is very welcoming and professional, always willing to help with a smile. The rooms are impeccable, clean, and very comfortable. Breakfast is excellent, offering plenty of variety and quality. The restaurant serves delicious dishes, and the Sky Bar is the highlight – with a fantastic view and the perfect atmosphere to relax. I highly recommend it!
Absolutely nothing
Dear Hugo Picciochi, Thank you for your opinion about our services. We are very pleased to see that you had a pleasant experience at our Hotel. We hope to be able to serve and welcome you again. Best regards, Antonio da Fonseca (MD)
Reviewed: 23 March 2025 · Stayed in March 2025
Verified reviewIt was clean, organized, quiet, and well located.
Then only issue we had was the smell coming from the toilet.
Dear Winnie, Thank you for your review. We have to check what kind of problem you did have with your toilet. On you rnext stay we would like to offer you a upgrade for your room. Looking forward to welcome you, António da Fonseca (MD)
Reviewed: 14 March 2025 · Stayed in January 2025
Verified reviewReviewed: 9 March 2025 · Stayed in March 2025
Verified reviewThe views from the room were magnificent, the staff were superb, they surprised me with a fruit platter, the room was great. Overall loved the hotel. They also connected me with a great tour guide.
Everything was great
Dear Antoine, Thank you for your feedback. Our team will be informed about your review and they will be very happy in receive you again. Looking forward to welcome you, António da Fonseca (MD)
Reviewed: 5 March 2025 · Stayed in March 2025
Verified reviewReviewed: 25 February 2025 · Stayed in February 2025
Verified reviewImprove on the food
Food and restuarant
Dear Kevin, Thank you for feedback. The Chef will be informed about your review. We will be very pleased in receive you again and offer you a complementary dinner. Kind regards, António da Fonseca (MD)
Reviewed: 4 January 2025 · Stayed in January 2025
Verified reviewReviewed: 25 December 2024 · Stayed in October 2024
Verified reviewClean, perfect position
Dear Laurie, Thank you for the rating given for our services, we hope to welcome you again soon. See you soon, Antonio da Fonseca (DG)
Reviewed: 9 December 2024 · Stayed in December 2024
Verified reviewReviewed: 28 October 2024 · Stayed in October 2024
Verified reviewReviewed: 22 October 2024 · Stayed in October 2024
Verified review