Staff in the restaurant seemed a bit uninterested Closet door in the room was broken

Very good location

Stayed in August 2025

listed massage available but told this was not the case.

Our NGO had a conference in the hotel. the staff was excellent in preparing the conference room and addressing out needs. The conference catered food was excellent. I stayed in the hotel for 2 weeks and had breakfast every day. After the first 2 days, I realized that one could order eggs or omelet. Which was fine but why didn't they tell me at the beginning? Fruit selection was good. Coffee was also good. the wam milk for coffee was frequently empty but refilled on request.

Stayed in May 2025

Room and WC need to be refurbished, No plugs in bedrom

Location is good, sweeming pool and PUB wonderful

Stayed in October 2024

Furnitures (and room door) needs some refresh. Carpets on coridors are flaking

Good location, just in the heart of Maputo city. My room has an amazing view.

Stayed in September 2024

rooms need to be updated, You could expect more from a Pestana hotel.

Good location.

Stayed in June 2024

Friendly staff, excellent location, breakfast bag on early morning departure

Stayed in June 2024

Everything was just perfect!

Excellent location to explore the city by foot. Walking distance from the main attractions. Nice view over the city centre. Excellent breakfast and friendly staff.

Stayed in May 2024

breakfast buffet below standard (juice, no yoghurt, ...), bar is actually nice but lacks atmosphere&not very well stocked, windows in rooms not very clean.

staff, pool area refurbished, parking space, location, upgrade

Stayed in April 2024

Maybe they should offer expresso at breakfast, that's what I missed and why I took 1 point

I had a very nice and spacious room (it was a studio), everything was perfectly working. The staff is really nice. For the salty tongue, the breakfast was tasty. The dinner at the restaurant was delicious. The hotel is centrally located, and I could walk to the "malecon". The beautiful Tunduru gardens is 5 minutes walk. The Gil Vicente café is close (even if I did not get a chance to venture there, it was in my list and I was happy to see it)

Stayed in April 2024

Could not access wifi from hotel restaurante. Restaurant facily needs facelift.

Recdptuon desk was excellent right from picking my calls from airport to arranging my pick up and all i needed to know. Nelma specifically was e cellent Washroom facility was great

Stayed in March 2024

Nothing worth mentioning

good location, close to Immigration, very conveniently located, walking distance to restaurants and other amenities

Stayed in November 2023

Facilities getting old and needs revamp

Breakfast

Stayed in January 2024

Most staff didn't speak English... teach them or take them to do basic English course. English is the primary language for most travellers or tourists. Another thing is to put the name tag on your food (breakfast buffet), some people are allergic to some of the food.

The view was 🔥🔥 Breakfast was good And the staff was good ,even though communication was a barrier . The hotel is close to most tourist attractions

Stayed in January 2024

The breakfast they serve same food it was not appetizing

The staff wherw frendly and doing thier job to please m was happy and security guys where 100 percent helpfully

Stayed in January 2024

fresh eggs, not from the box, proper coffee

Average breakfast, eggs below standard, coffee not great

Stayed in December 2023

The rooms are getting a bit "used" and the maintenance especially in the bathroom not sufficient. I asked for the shower to be fixed and the maintenance person just checked that there was water in the tap, which was not the problem, but the shower rose and the construction thereof made the water wet the wall and not the people in the shower. In their opinion.. the shower works when there is water. As said the facility is starting to look a bit tired.

We have stayed in the Pestana many times and always find the hotel good and very central.The food is ok the breakfast sufficient and the staff friendly.

Stayed in February 2023

Breakfast was good, would have been good to order eggs.

Stayed in January 2023

The parking is not the easiest to navigate with a trailer.

The view from the room (11th floor) was excellent of the Cathedral, the Katembe bridge and the city. The unit was clean and we were upgraded at no additional charge. The buffet breakfast was exceptional and provided for the entire families differing tastes and requests.

Stayed in May 2025

Nothing

Everything

Stayed in January 2025

The booking process was cumbersome, the receptionist didn't properly understand English which was barrier to our communication. The room locks were not working and one had to wait for many minutes while they were trying to fix it. The facility is not being maintained. It has decapitated.

Didn't eat breakfast, the location is gine

Stayed in October 2024

Clean with friendly staff.

Stayed in October 2024

The room was a bit drab. The hallway carpets stained and tattered in places. My biggest complaint is that the front desk , while well meaning, just misses the mark when it comes to customer service. 36 hours prior to arrival I sent them a message through Booking.com and an email directly to reservation asking about any transfer service. Both messages went unanswered. When the taxi from the airport doubled the price upon arrival at the hotel the front desk clerk refused to give me assistance but after I paid the inflated fee and the driver had left he told me the rate was far too high and their shuttle was half the price. That was all I needed him to say in front of the driver. Two weeks prior to arrival I got a message that the hotel wanted me to provide a credit card and assume them I was coming or they would cancel my booking. I confirmed and noted that I had guaranteed my arrival with a valid credit card. When checking out they informed me that my credit card was not valid and I needed to pay. I had already planned to leave their hotel at a specific time and had my luggage packed with my cards at the bottom of my duffel. I had to dig through it to find a card. I asked them why they hadn’t informed me at check in . I got an automatic insincere apology and no explanation. I had asked for a one hour late check out and was assured twice that it was approved. When I got back to my room after the standard check out time my key card would not work and I wasted 15 minutes of my time talking to reception because now notation had been made in my file. It may sound minor but I am on a three month journey and things like this should not happen at what is represented as a fine hotel. The long and the short of it is that I made my dissatisfaction known and changed hotels.

The location was central and the lobby presented well.

Stayed in August 2024

It’s not a 4-star hotel. Not even close. It’s outdated and neglected. Breakfast selection was abysmal and the room windows are not double glazed, you hear everything especially the street parties at the weekend. There are better alternatives close by.

Location

Stayed in June 2024

The breakfast did not have much of a variety on the hot meals. The pastries were great

I liked the fact that the hotel was central to everything. The staff was very friendly, especially Ebrahim, at our arrival. Our rooms were on 2 different floors and we requested our rooms be next to each other and he moved us to the 9th floor with interleading rooms. It's absolutely amazing. That will be a 10 for him.

Stayed in June 2024