Reviews of Pestana Rovuma 4 stars
Rua da Sé, Nº 114, Central C, CP 4376 Maputo, Mozambique
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Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewVery good location
Staff in the restaurant seemed a bit uninterested Closet door in the room was broken
Dear Guest, We're delighted to hear that you found our location to be excellent. It's always our goal to provide a convenient and enjoyable stay for our guests. It's unfortunate, however, to learn about your experience with our restaurant staff and the broken closet door in your room. We strive to provide the highest level of service and comfort, and it's clear we fell short in these areas during your stay. Please accept our sincerest apologies for any inconvenience caused. We hope to have another opportunity to provide you with the top-notch service we're known for. Vasco Manhica General Manager Pestana Rovuma
Dear Guest, We're delighted to hear that you found our location to be excellent. It's always our goal to provide a convenient and enjoyable stay for our guests. It's unfortunate, however, to learn about your experience with our restaurant… Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 5 June 2025 · Stayed in May 2025
Verified reviewOur NGO had a conference in the hotel. the staff was excellent in preparing the conference room and addressing out needs. The conference catered food was excellent. I stayed in the hotel for 2 weeks and had breakfast every day. After the first 2 days, I realized that one could order eggs or omelet. Which was fine but why didn't they tell me at the beginning? Fruit selection was good. Coffee was also good. the wam milk for coffee was frequently empty but refilled on request.
listed massage available but told this was not the case.
Dear valued guest, It's wonderful to hear that your conference went smoothly and that our team was able to assist effectively. We strive to make every event successful and it's fulfilling to know we achieved this during your stay. Your feedback on our breakfast service is greatly appreciated. We regret any confusion regarding the availability of eggs or omelet. We'll be sure to pass your comments along to ensure clearer communication for future guests. We are also pleased you enjoyed our coffee and fruit selection. Your note regarding the warm milk has been noted and we appreciate your patience in this aspect. As for the massage service, we apologize for any misunderstanding. We are always committed to providing accurate information to our guests. Thank you for choosing our hotel for your conference and stay, we hope to have the pleasure of welcoming you again in the future. Vasco Manhica General Manager Pestana Rovuma
Dear valued guest, It's wonderful to hear that your conference went smoothly and that our team was able to assist effectively. We strive to make every event successful and it's fulfilling to know we achieved this during your stay. Your f… Show more
Reviewed: 4 May 2025 · Stayed in May 2025
Verified reviewThe view from the room (11th floor) was excellent of the Cathedral, the Katembe bridge and the city. The unit was clean and we were upgraded at no additional charge. The buffet breakfast was exceptional and provided for the entire families differing tastes and requests.
The parking is not the easiest to navigate with a trailer.
Dear Mr. Werner, On behalf of the entire team at Pestana Rovuma, we would like to thank you for your kind feedback. It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories. We look forward to hosting you again soon at our hotel! Warm regards, The Team at Pestana Rovuma
Dear Mr. Werner, On behalf of the entire team at Pestana Rovuma, we would like to thank you for your kind feedback. It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories.… Show more
Reviewed: 28 March 2025 · Stayed in March 2025
Verified reviewReviewed: 14 March 2025 · Stayed in March 2025
Verified reviewReviewed: 23 February 2025 · Stayed in February 2025
Verified reviewReviewed: 7 February 2025 · Stayed in January 2025
Verified reviewEverything
Nothing
Dear Mr. Frank, On behalf of our entire team at Pestana Rovuma, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Rovuma. Best regards, The Team at Pestana Rovuma
Dear Mr. Frank, On behalf of our entire team at Pestana Rovuma, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our … Show more
Reviewed: 14 December 2024 · Stayed in October 2024
Verified reviewReviewed: 10 November 2024 · Stayed in November 2024
Verified reviewReviewed: 21 October 2024 · Stayed in October 2024
Verified reviewDidn't eat breakfast, the location is gine
The booking process was cumbersome, the receptionist didn't properly understand English which was barrier to our communication. The room locks were not working and one had to wait for many minutes while they were trying to fix it. The facility is not being maintained. It has decapitated.
Dear Mr. Fish, We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term. We appreciate that you chose Pestana Rovuma for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit. Kind regards,
Dear Mr. Fish, We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We have taken note of all … Show more
Reviewed: 17 October 2024 · Stayed in August 2024
Verified reviewReviewed: 16 October 2024 · Stayed in October 2024
Verified reviewClean with friendly staff.
Dear Mrs. Helen, We were delighted to hear that your recent stay at Pestana Rovuma was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing Pestana Rovuma for your holiday. We look forward to hosting you again soon at our hotel. Kind regards, The Team at Pestana Rovuma
Dear Mrs. Helen, We were delighted to hear that your recent stay at Pestana Rovuma was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback. Many thanks for choosing Pestana … Show more
Reviewed: 14 October 2024 · Stayed in October 2024
Verified reviewLocation is good, sweeming pool and PUB wonderful
Room and WC need to be refurbished, No plugs in bedrom
Dear Mr. Guambe, We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term. We appreciate that you chose Pestana Rovuma for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit. Kind regards,
Dear Mr. Guambe, We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We have taken note of al… Show more
Reviewed: 9 October 2024 · Stayed in September 2024
Verified reviewReviewed: 30 September 2024 · Stayed in September 2024
Verified reviewReviewed: 15 September 2024 · Stayed in September 2024
Verified reviewGood location, just in the heart of Maputo city. My room has an amazing view.
Furnitures (and room door) needs some refresh. Carpets on coridors are flaking
Dear Mr. Kristián, Thank you for giving us your opinion on your recent stay. Your opinion is essential for us to improve our work. We are sincerely sorry to hear that our facilities did not fully meet your expectations. We regret that this happened. We have shared your comments with our Teams, and we are taking the necessary measures to improve our Guests' experiences. We hope that, overall, you had a positive experience. We would like to thank you for staying at Pestana Rovuma and wish that, in the future, you will give us another opportunity to host you and rebuild your trust. It was a pleasure for us to have you as our Guest. Kind regards,
Dear Mr. Kristián, Thank you for giving us your opinion on your recent stay. Your opinion is essential for us to improve our work. We are sincerely sorry to hear that our facilities did not fully meet your expectations. We regret that th… Show more
Reviewed: 1 August 2024 · Stayed in August 2024
Verified reviewThe location was central and the lobby presented well.
The room was a bit drab. The hallway carpets stained and tattered in places. My biggest complaint is that the front desk , while well meaning, just misses the mark when it comes to customer service. 36 hours prior to arrival I sent them a message through Booking.com and an email directly to reservation asking about any transfer service. Both messages went unanswered. When the taxi from the airport doubled the price upon arrival at the hotel the front desk clerk refused to give me assistance but after I paid the inflated fee and the driver had left he told me the rate was far too high and their shuttle was half the price. That was all I needed him to say in front of the driver. Two weeks prior to arrival I got a message that the hotel wanted me to provide a credit card and assume them I was coming or they would cancel my booking. I confirmed and noted that I had guaranteed my arrival with a valid credit card. When checking out they informed me that my credit card was not valid and I needed to pay. I had already planned to leave their hotel at a specific time and had my luggage packed with my cards at the bottom of my duffel. I had to dig through it to find a card. I asked them why they hadn’t informed me at check in . I got an automatic insincere apology and no explanation. I had asked for a one hour late check out and was assured twice that it was approved. When I got back to my room after the standard check out time my key card would not work and I wasted 15 minutes of my time talking to reception because now notation had been made in my file. It may sound minor but I am on a three month journey and things like this should not happen at what is represented as a fine hotel. The long and the short of it is that I made my dissatisfaction known and changed hotels.
Dear Mr. Barry, We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term. We appreciate that you chose Pestana Rovuma for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit. Kind regards,
Dear Mr. Barry, We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We have taken note of all… Show more
Reviewed: 23 June 2024 · Stayed in June 2024
Verified reviewLocation
It’s not a 4-star hotel. Not even close. It’s outdated and neglected. Breakfast selection was abysmal and the room windows are not double glazed, you hear everything especially the street parties at the weekend. There are better alternatives close by.
Dear Mr. Miguel, We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term. We appreciate that you chose Pestana Rovuma for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit. Kind regards,
Dear Mr. Miguel, We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We have taken note of al… Show more
Reviewed: 19 June 2024 · Stayed in June 2024
Verified reviewReviewed: 16 June 2024 · Stayed in June 2024
Verified review