Reviews of Hotel Vip Grand Maputo 5 stars
Avenue 25 de Setembro, 692, Central C, 1304 Maputo, Mozambique
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewNo
The staff promised to provide me with transfer back and forth to the airport but wasn't great in arranging the departure transfer. I almost missed my international flight.
Dear Jake, We sincerely apologize for the inconvenience you experienced regarding your transfer. We Understand how stressful it can be when travel arrangements are not handled smoothly, especially when catching and international flight. Please know we value your time and comfort, we will work hard to improve our service in this area.
Dear Jake, We sincerely apologize for the inconvenience you experienced regarding your transfer. We Understand how stressful it can be when travel arrangements are not handled smoothly, especially when catching and international flight. Ple… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in July 2025
Verified reviewLocation is perfect.
The pictures don't correctly reflect what the hotel is like in reality. Small bathroom Did not have a luxuryexperience
We sincerely regret that your stay didn't meet your expectations, we will review our pictures online to ensure they better reflect the reality of our facilities and take notes of your comment regarding the bathroom
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewThank you for taking your time , your feedback is very valuable for us.
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewClean and comfortable
Unfair billing
Thank you very much for your perfect rating and for taking time to share your feedback. We are delighted that you had a comfortable stay and regarding the billing we will take into consideration as we continue to improve our services
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewGood location, really comfortable room. Very clean.
Pool freezing cold to the point of being unusable. Bar facility was very good, but needed air conditioning
Good day, Thank you for your feedback and for highlighting the positive aspects and the areas where we can improve and we are pleased to hear you enjoyed the conformable and clean room as well the bar facility.
Reviewed: 18 July 2025 · Stayed in June 2025
Verified reviewReviewed: 2 July 2025 · Stayed in July 2025
Verified reviewBedding Cleanliness Staff Food
Tubs in bathrooms they must put cubicles for showers.
Good day, Thank you for taking your time to share your feedback with us. We also took note of your suggestion regarding the tubs in the bathroom and your recommendation to install shower cubicles. We will consider carefully as we continue to improve our guest experience.
Good day, Thank you for taking your time to share your feedback with us. We also took note of your suggestion regarding the tubs in the bathroom and your recommendation to install shower cubicles. We will consider carefully as we continue t… Show more
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewPool and restaurant area is spacious, modern looking
Showers that are based in the bath with plastic curtains. On our last day of stay the breakfast was closed and we were sent off to work without breakfast. The manager did apologize in the evening and offered free dinner which to some extent compensated.
Thank you very much for taking the time to share your experience at our hotel, we truly appreciate your detailed feedback and are pleased to hear that you were satisfied with the service provided by our staff. We sincerely apologize for the inconvenience caused by the closure of the breakfast service on your last day. We are glad to know that our manager gesture was appreciated and somewhat helped make up for the inconvenience. Thank you once again for your valuable feedback.
Thank you very much for taking the time to share your experience at our hotel, we truly appreciate your detailed feedback and are pleased to hear that you were satisfied with the service provided by our staff. We sincerely apologize for the… Show more
Reviewed: 14 June 2025 · Stayed in June 2025
Verified reviewReviewed: 2 June 2025 · Stayed in May 2025
Verified reviewReviewed: 8 May 2025 · Stayed in May 2025
Verified reviewReviewed: 8 May 2025 · Stayed in May 2025
Verified reviewReviewed: 17 April 2025 · Stayed in March 2025
Verified reviewReviewed: 15 April 2025 · Stayed in April 2025
Verified reviewThe phone was not working. The air-conditioning was not up to scratch The safe in the room was broken .
All of the above
Good day Mr. Nazzer Thank you for your feedback we sincerely apologize for the incovinience you experciend during your stay. Your concern have been shared with our maintenance team and steps are being taken to address these issues. We hope to have the opportunity to welcome you back in the future for a much better stay.
Good day Mr. Nazzer Thank you for your feedback we sincerely apologize for the incovinience you experciend during your stay. Your concern have been shared with our maintenance team and steps are being taken to address these issues. We hope … Show more
Reviewed: 4 April 2025 · Stayed in April 2025
Verified reviewReviewed: 29 March 2025 · Stayed in March 2025
Verified reviewA very good indeed, keep it up
Im from English speaking country, TV channels all were in Portugues, maybe in future one channel for English
Hello Mr. Pheello, thank you so much for writing to us, this is a very important note to take, but we are struggling in order to implement it, surely in future we may have.
Reviewed: 2 March 2025 · Stayed in February 2025
Verified reviewGood breakfast staff are friendly chef lovely smile
TV — terrible
Hello Mr. George thank you for your review, we are working in order to improve.
Reviewed: 14 February 2025 · Stayed in February 2025
Verified reviewReviewed: 20 October 2024 · Stayed in October 2024
Verified reviewReviewed: 14 October 2024 · Stayed in October 2024
Verified review