Reviews of Nexus Xpress Hotel 3 stars

Thank you for your positive rating and kind words about our building and rooms. We’re glad you enjoyed your stay. Regarding the location, we sincerely apologize for the confusion you experienced. Our location is accurately listed on Google Maps, but we understand that navigation apps can sometimes mislead depending on the phone’s GPS calibration or the driver's familiarity with the area. We'll also double-check our address on Booking.com to ensure it’s properly aligned. We truly appreciate your feedback and look forward to welcoming you again soon.

Thank you for your positive rating and kind words about our building and rooms. We’re glad you enjoyed your stay. Regarding the location, we sincerely apologize for the confusion you experienced. Our location is accurately listed on Google … Show more

Thank you for your feedback and for acknowledging the cleanliness of our property — we’re glad that aspect of your stay met your expectations. We do, however, wish to address several points raised in your review. Our team made every effort to ensure your stay was comfortable, including offering prompt assistance and clear communication throughout. The payment dispute you mentioned stemmed from a minor currency conversion difference based on the official rate at the time, and we were transparent in our calculation. On utilities, we understand how frustrating network and water supply issues can be. Unfortunately, internet stability is an ongoing infrastructure challenge across many parts of Nigeria. That said, we currently use one of the country’s most reliable providers, and we remain committed to optimizing service as much as possible. Water pressure on the upper floor may vary during peak usage, but our staff always offer practical support when needed. We’d also like to clarify that we do allow food deliveries, including pizza, and many of our guests enjoy this convenience regularly. However, as we operate a restaurant in-house, meals that are also available on our menu are not permitted to be brought in from outside — a standard policy in many hotels. This is clearly stated on-site and also at the frontdesk, which is clearly visible upon check-in, and we are working to make it more visible in online listings for better clarity. Our in-house transport is a well-maintained vehicle with air conditioning, suitable for short trips and airport runs. We understand that personal preferences differ, but the vehicle is neither old nor substandard. Regarding breakfast, we serve a complimentary offering that is modest but fresh, and we’re always looking at ways to enhance variety where possible. Lastly, while we currently do not have an elevator, our staff are always available to assist guests with luggage or special needs. We take every review seriously, and while it’s unfortunate that your expectations weren’t fully met, we hope future guests will also consider the many positive experiences reflected across our reviews. Warm regards.

Thank you for your feedback and for acknowledging the cleanliness of our property — we’re glad that aspect of your stay met your expectations. We do, however, wish to address several points raised in your review. Our team made every effor… Show more

Dear Guest, Thank you for your feedback. We're pleased to know you found our hotel clean and our staff satisfactory. We regret that some aspects of your stay did not meet your expectations. Please note that all our rooms come with a complimentary bottle of water, along with breakfast and beverages at no extra cost. Additional bottled water is available at our bar, where we maintain very reasonable pricing. As is standard practice in many hotels, we kindly restrict outside food and drinks, especially items we already offer in-house. This helps us maintain hygiene standards and support the facilities we provide, such as our bar. That said, we do exercise discretion and allow certain exceptions when appropriate. We appreciate your comments and will continue working to improve our services. We hope to welcome you again soon. Warm regards.

Dear Guest, Thank you for your feedback. We're pleased to know you found our hotel clean and our staff satisfactory. We regret that some aspects of your stay did not meet your expectations. Please note that all our rooms come with a compli… Show more

Thank you so much for your kind review and perfect rating. We’re truly glad you enjoyed our hospitality and had a great overall stay. We’re really sorry to hear the food didn’t meet your expectations, especially the jollof rice. Your feedback is valuable, and we’ll be sure to address it with our kitchen team. We look forward to welcoming you back again soon, and we’ll do everything we can to make your next experience even better.

Thank you so much for your kind review and perfect rating. We’re truly glad you enjoyed our hospitality and had a great overall stay. We’re really sorry to hear the food didn’t meet your expectations, especially the jollof rice. Your feedb… Show more

Thank you for your thoughtful review. We're glad you found value in your stay and appreciated the clean room, comfortable bed, and reasonable pricing. We’re always looking to improve, so if there’s anything we can do to make your next stay even better, we’d love to hear from you. Hope to welcome you back soon.

Thank you for your thoughtful review. We're glad you found value in your stay and appreciated the clean room, comfortable bed, and reasonable pricing. We’re always looking to improve, so if there’s anything we can do to make your next stay… Show more

Thank you for taking the time to share your experience at Nexus Xpress Hotel. We're glad to hear that you found our pricing fair and our facilities clean. We understand that our location may be a bit challenging to access for some first timers, and we truly appreciate your patience. We are always looking for ways to improve and will take your feedback into consideration. We hope to welcome you again in the future for an even better stay.

Thank you for taking the time to share your experience at Nexus Xpress Hotel. We're glad to hear that you found our pricing fair and our facilities clean. We understand that our location may be a bit challenging to access for some first ti… Show more

Dear Mr Gerard, Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced during your stay. At Nexus Xpress Hotel, guest comfort is a top priority, and we take concerns like this very seriously. We were surprised to learn about this issue, as we always keep insecticide readily available if needed. It is unfortunate that this was not handled appropriately at the time, and we regret any frustration it may have caused you. We will immediately look into this to ensure better communication and responsiveness from our team moving forward. Your feedback helps us improve, and we truly appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a much better experience in the future. Please feel free to reach out to us directly if you have any further concerns. Best regards, Nexus Xpress Hotel

Dear Mr Gerard, Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience you experienced during your stay. At Nexus Xpress Hotel, guest comfort is a top priority, and we take concerns like this ver… Show more

Thank you for your feedback. We regret that your stay did not meet your expectations and appreciate the opportunity to address your concerns. Our complimentary breakfast is provided for one guest per room, as clearly stated at check-in. We apologize for any misunderstanding regarding this policy. We strive to maintain a reliable water supply, and any issues with hot water are typically resolved promptly. Additionally, all rooms are equipped with functional kettles as an alternative. We apologize for any inconvenience this may have caused. Regarding cleanliness, our housekeeping team works diligently to uphold high standards. However, we take your comments seriously and will investigate the concerns raised about stained sheets and the shower. Power outages, while sometimes unavoidable in Nigeria, are managed with our backup generators, which typically activate within one to two minutes. We are also working to resolve the fire alarm beeping issue during outages to minimize any disturbances. We value all guest feedback and are continuously working to enhance our services. While we regret that our staff did not meet your expectations, we remain committed to providing a welcoming and professional environment. We appreciate your stay and hope to have the opportunity to offer you an improved experience in the future.

Thank you for your feedback. We regret that your stay did not meet your expectations and appreciate the opportunity to address your concerns. Our complimentary breakfast is provided for one guest per room, as clearly stated at check-in. We… Show more