Reviews of Protea Hotel by Marriott Ikeja Select 3 stars
Plot 2 Assibifi Road, 100282 Ikeja, Nigeria
Loading
Guests also reviewed these properties:
Milan, Italy
Lawrence, United States
Rivières, France
Brooklyn, United States
Bydgoszcz, Poland
Ubud, Indonesia
Belize City, Belize
Shizuoka, Japan
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewCustomer service was Excellent
Facilities due for a refresh considering the cost/ pricing of rooms.
Dear FEMI, Thank you for taking the time to let us know about your experience while staying with us. Your experiencing old facilities is below our standard. Renovation is currently ongoing. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the associate's and leadership team to ensure the necessary guidelines are in place and reviewed to prevent this incident from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Ekpei Hannah Oma Runner General (Guest service) Hannah.o.ekpei@marriott.com
Dear FEMI, Thank you for taking the time to let us know about your experience while staying with us. Your experiencing old facilities is below our standard. Renovation is currently ongoing. Providing the highest level of hospitality is ou… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe washroom looked old and not sparkling clean, especially the shower floor and the walls of the shower. When I arrived, the reception was average. The one who escorted me was pleasant. But the staff at the reception needs to be more receptive. The breakfast staff who had to fry egg were not too pleasant.
Dear NANA, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the associate's and leadership team to ensure the necessary guidelines are in place and reviewed to prevent this incident from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Toluwalase Ekundayo Guest Experience Expert toluwalase.ekundayo@proteahotels.com
Dear NANA, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewThe location and proximity to the international airport as well as the Shoprite Shopping Mall nearby makes it an excellent choice for me.
Dear ETULAN, On behalf of the entire hotel team, I want to thank you for sharing about your stay in our property. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! I am glad to read that the entire team and I contributed to a fantastic stay during your visit to Ikeja. Your feedback has been shared with all associates and departmental heads as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Runner General (Gest service) Hannah Ekpei hannah.o.ekpei@marriott.com
Dear ETULAN, On behalf of the entire hotel team, I want to thank you for sharing about your stay in our property. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! I am gl… Show more
Reviewed: 8 August 2025 · Stayed in July 2025
Verified reviewSuperb
Nothing
Dear FALODE, On behalf of the entire hotel team, I want to thank you for sharing about your experience during your stay at our property. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most. Your feedback has been shared with as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Ekpei Hannah Oma Runner General (Guest service)
Dear FALODE, On behalf of the entire hotel team, I want to thank you for sharing about your experience during your stay at our property. It is always encouraging to hear positive feedback, particularly when it comes from those who matter… Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewThe stay was comfortable and the staff made extra efforts to be friendly and helpful.
We were placed in a lower room than we paid for - it was most probably an honest mistake we believe.
Dear TUNDE, Thank you for taking the time to let us know about your experience while staying with us. Your experience of been placed in a lower room than you paid, this will definitely be investigated to understand such an unwelcoming act as this is in no way the experience we deliver as a brand. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership of front desk and the entire associates team to ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area and I will be glad If I am contacted directly to ensure we restore the confidence and trust you have in the brand.
Dear TUNDE, Thank you for taking the time to let us know about your experience while staying with us. Your experience of been placed in a lower room than you paid, this will definitely be investigated to understand such an unwelcoming act … Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewThe hotel is well located in the Ikeja area. It's conveniently close to the airport, business areas, and shopping centers. The room was comfortable overall. The breakfast was good (though not so varied). Most of the staff was very friendly, helpful and courteous at all times. I liked the daily provision of coffee, tea, and water.
Some of the furniture is already dated or visibly damaged (like the wardrobe, the wooden frame of the bathroom, the curtain rods). The pillows were too soft for my liking and seemed already very tired. The provision of towels was inconsistent; at times I was having hand towels, other times big body towels only. Something I found really strange is that the side lamp was connected to the spotlights right over the bed, so the purpose of having a warm, indirect light not hitting the eyes was completely defeated.
Dear JUAN, On behalf of the entire team, I want to thank you for sharing about your recent stay at our property, your return to our hotel is highly appreciated. I am glad you had a worthwhile experience as i have noted opportunities for improvement on maintenance. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most-you! Your feedback has been shared with all team members to focus on areas we need to improve on and sustain accordingly. Once again, I appreciate you taking the time to share your feedback, we hope to welcome you again soon. Sincerely, EKPEI HANNAH Runner General (Guest service)
Dear JUAN, On behalf of the entire team, I want to thank you for sharing about your recent stay at our property, your return to our hotel is highly appreciated. I am glad you had a worthwhile experience as i have noted opportunities for imp… Show more
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewReviewed: 6 June 2025 · Stayed in June 2025
Verified reviewReviewed: 18 May 2025 · Stayed in May 2025
Verified reviewHelpful and friendly staff. Always willing to go above and beyond.
Old facility, a/c doesn't work consistently, beddings were sometimes dirty, tv channels hardly worked.
Dear Femi, Greetings from Protea Hotel by Marriott, Ikeja Select. Thank you for taking the time to let us know about your experience while staying with us. We're thrilled to hear that our staff were helpful, friendly and went above and beyond for you. We apologize for the issues you experienced with our facility's age, inconsistent air conditioning, cleanliness of beddings and TV channels. we take these concerns seriously and are truly sorry for the inconvenience. Please be assured that your feedback is taken and appropriate measures to address this problem to prevent future occurrence. It is our hope that you will give us the opportunity to turn your experience around. Regards, Guest Relations
Dear Femi, Greetings from Protea Hotel by Marriott, Ikeja Select. Thank you for taking the time to let us know about your experience while staying with us. We're thrilled to hear that our staff were helpful, friendly and went above a… Show more
Reviewed: 16 May 2025 · Stayed in May 2025
Verified reviewReviewed: 12 May 2025 · Stayed in May 2025
Verified reviewLocation since I was there for business.
Outdated hotel. Old room. Bad food
Reviewed: 5 May 2025 · Stayed in April 2025
Verified reviewReviewed: 2 May 2025 · Stayed in April 2025
Verified reviewReviewed: 28 April 2025 · Stayed in April 2025
Verified reviewLocation
Beddings
Dear Olubunmi. Thank you for sharing your wonderful experience at Protea Hotel by Marriott, Ikeja. We are delighted to hear that you enjoyed the location of the hotel and we apologies for the inconvenience as regards to the beddings. This has been shared to the department and all necessary process will be actioned. Your feedback is truly appreciated and inspires us to continue delivering exceptional experiences. We look forward to welcoming you back for another memorable stay. Warm regards, Guest Relations
Dear Olubunmi. Thank you for sharing your wonderful experience at Protea Hotel by Marriott, Ikeja. We are delighted to hear that you enjoyed the location of the hotel and we apologies for the inconvenience as regards to the beddings. This … Show more
Reviewed: 23 April 2025 · Stayed in April 2025
Verified reviewReviewed: 22 April 2025 · Stayed in April 2025
Verified reviewReviewed: 9 April 2025 · Stayed in March 2025
Verified reviewReviewed: 7 April 2025 · Stayed in April 2025
Verified reviewReviewed: 7 April 2025 · Stayed in April 2025
Verified reviewStaffs were very welcoming.
Poor continental dishes choice! Unstable Wi-Fi! I used my personal Wi-Fi the entire stay. Poor TV entertainment channels! Poor quality! Musty, suffocating smell in the corridor on the 1st floor. Not a very clean room (115)
Dear France, Greetings from Protea Hotel by Marriott, Ikeja Select. Thank you for taking the time to let us know about your experience about your recent stay. We appreciate your kind words about our staff's welcoming nature. Please accept our sincere apologies for the issues you experienced with our continental dish options, Wi-Fi stability, TV entertainment channels, room cleanliness and unpleasant odors in the corridor. We continuously strive to provide a superior service for every guest; therefore, your feedback is really important to us. Please be assured that your feedback and take the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to turn your experience around. Regards, Guest Relations
Dear France, Greetings from Protea Hotel by Marriott, Ikeja Select. Thank you for taking the time to let us know about your experience about your recent stay. We appreciate your kind words about our staff's welcoming nature. Please … Show more
Reviewed: 1 April 2025 · Stayed in March 2025
Verified reviewReviewed: 20 February 2025 · Stayed in February 2025
Verified reviewThe staff were cordial and polite
The hotel was pricey based on the name but it requires improvement. They should work on refurbishing the rooms
Dear Kemisola. Thank you for sharing your wonderful experience at Protea Hotel by Marriott, Ikeja. We are delighted to hear that you enjoyed your stay with us and the staff were polite and cordial. We are currently working on the refurbishments of the rooms. Your feedback is truly appreciated and inspires us to continue delivering exceptional experiences. We look forward to welcoming you back for another memorable stay. Warm regards, Guest Relations
Dear Kemisola. Thank you for sharing your wonderful experience at Protea Hotel by Marriott, Ikeja. We are delighted to hear that you enjoyed your stay with us and the staff were polite and cordial. We are currently working on the refurbish… Show more
Reviewed: 19 February 2025 · Stayed in February 2025
Verified reviewThe staff were brilliant and went out of their way to make me feel right at home in the hotel. Exceptionally attentive and courteous. The breakfast was amazing and the chefs are wonderful- stuffed myself each night!
Dear Oyinlola. Thank you for sharing your wonderful experience at Protea Hotel by Marriott, Ikeja. We are delighted to hear that you enjoyed your stay with us and felt well at home with our various associates made such an impact in creating a memorable stay. Your feedback is truly appreciated and inspires us to continue delivering exceptional experiences. We look forward to welcoming you back for another memorable stay. Warm regard, Guest Relations
Dear Oyinlola. Thank you for sharing your wonderful experience at Protea Hotel by Marriott, Ikeja. We are delighted to hear that you enjoyed your stay with us and felt well at home with our various associates made such an impact in creatin… Show more
Reviewed: 7 February 2025 · Stayed in December 2024
Verified reviewReviewed: 22 January 2025 · Stayed in January 2025
Verified review