Reviews of The Mayrock Hotel 4 stars
40 Nile Street, 904101 Abuja, Nigeria
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Reviewed: 21 August 2025 · Stayed in June 2025
Verified reviewReviewed: 27 June 2025 · Stayed in May 2025
Verified reviewEverything
Reviewed: 2 June 2025 · Stayed in May 2025
Verified reviewReviewed: 29 May 2025 · Stayed in April 2025
Verified reviewReviewed: 29 May 2025 · Stayed in April 2025
Verified reviewReviewed: 16 May 2025 · Stayed in April 2025
Verified reviewReviewed: 26 March 2025 · Stayed in March 2025
Verified reviewReviewed: 25 March 2025 · Stayed in March 2025
Verified reviewReviewed: 24 March 2025 · Stayed in March 2025
Verified reviewBreakfast was good. Location of hotel is very good. Good feel at home factor. Good swimming pool, could be better though. Staff were quite nice and helpful. Quality of food is good. The staff in the hotel had a can-do attitude.
Television service was poor, no control, not a smart television. There was always no life guard at the swimming pool. I wasn’t give the exact room I booked on booking.com. When I complained, I was advised that I will have my room changed the next day; however, it never happened. No sufficient towels.
Reviewed: 24 February 2025 · Stayed in February 2025
Verified reviewReviewed: 9 February 2025 · Stayed in February 2025
Verified reviewGood location, quiet surroundings clean physical provisions and responsive staff. Restaurant staff polite and respond to demands promptly. Decor simple ,clean and appealing. Polite staff. I will definitely be staying there again and also will be recommending the hotel to my friends and relatives from the diaspora
Residents not able have individual keys when going out and having to deposit and collect on every occasion.
Reviewed: 7 February 2025 · Stayed in February 2025
Verified reviewReviewed: 2 January 2025 · Stayed in December 2024
Verified reviewFriendly staff
Room is missing little essential things like kettle and cups
Reviewed: 22 December 2024 · Stayed in December 2024
Verified reviewAwesome
Everything was perfect
Reviewed: 18 December 2024 · Stayed in December 2024
Verified reviewReviewed: 7 December 2024 · Stayed in November 2024
Verified reviewThe cleanliness and location
They are too slow to respond and food was so salty. The bathroom didn't have bath as indicated on booking. Com which was my main reason of booking the hotel.
Reviewed: 7 December 2024 · Stayed in December 2024
Verified reviewThe location and cleanliness of the hotel and the staffs
They were too slow to respond, there was an issue with the breakfast, most of their meals was tasty but salty. It says it has bath but it only have showers.
Reviewed: 26 November 2024 · Stayed in November 2024
Verified reviewI booked for a night and on my way to the hotel I was told that they have different date in there system. How could I have 21st booked and you guys have 22nd? It sounds strange!
Dear Ms. Helen, Thank you for bringing the issue with your booking to our attention. I sincerely apologize for the inconvenience caused by the incorrect date showing as the 22nd in our system. This has never occurred before, and we are currently working with our IT team to identify the root cause of this error. Additionally, we are investigating the actions of the staff on duty to ensure this matter is resolved thoroughly and does not happen again. Your experience is very important to us, and we deeply regret any inconvenience this may have caused. We will contact you personally at the end of the investigation to make amends for this unfortunate error. We look forwarded to having the opportunity ro welcome you at The Mayrock. Kind Regards Management.
Dear Ms. Helen, Thank you for bringing the issue with your booking to our attention. I sincerely apologize for the inconvenience caused by the incorrect date showing as the 22nd in our system. This has never occurred before, and we are cu… Show more
Reviewed: 24 November 2024 · Stayed in October 2024
Verified reviewThe environment was so clean and welcoming
Open the pool side please
Dear King, Our King!!! thank you so much for your wonderful review! We’re thrilled to hear about your positive experience and truly value your feedback. I’m pleased to share that the pool is now fully open and ready for your next visit. We look forward to welcoming you back soon and ensuring your stay is even more enjoyable. Warm regards, Management
Dear King, Our King!!! thank you so much for your wonderful review! We’re thrilled to hear about your positive experience and truly value your feedback. I’m pleased to share that the pool is now fully open and ready for your next visit. W… Show more
Reviewed: 16 November 2024 · Stayed in November 2024
Verified reviewLocation
Disappointing stay at this hotel which fell short of my expectations. Despite booking a J- Executive Room a week in advance through booking.com, I was informed upon arrival that the room was no longer available due to the previous guest's unexpected extension. I was offered an alternative room, which is differed from my original booking. I found this to be unprofessional, as standard practice would dictate relocating the existing guest to accommodate my confirmed reservation. Furthermore, the hot water facilities in both the room and sitting area were not functioning. To add to my frustration, I suspect I was overcharged compared to the rates listed on booking.com, i hope the hotel will take steps to improve their booking management, communication, and maintenance to prevent similar experiences for future guests.
Dear Mr. Tony, Thank you for reaching out regarding your recent stay. Allow me to address your concerns in detail: Room Change: We upgraded you from the Junior Suite to the Business Suite at no additional cost. This is a standard practice in hotels, intended to enhance our guests' experience. Billing: We have reviewed your bill, and it appears to be correct. Our rates are transparent and available on our website, and for currency comparisons, the Onda exchange rate is a helpful resource. While we have not attached a copy of your bill due to privacy protocols, we are happy to provide it upon request at any time. Water Pressure: We were surprised to hear about your concerns with water pressure, as we pride ourselves on maintaining excellent pressure with perfectly functioning hot and cold water. It is possible there was a misunderstanding in operating the system. Unfortunately, we did not receive any report about this during your stay, which would have allowed us to resolve it promptly. Nevertheless, we sincerely apologize for any inconvenience this may have caused. Please note we value your feedback and hope to welcome you back for an improved experience in the future. Warm regards, Management
Dear Mr. Tony, Thank you for reaching out regarding your recent stay. Allow me to address your concerns in detail: Room Change: We upgraded you from the Junior Suite to the Business Suite at no additional cost. This is a standard practice… Show more
Reviewed: 13 November 2024 · Stayed in November 2024
Verified reviewReviewed: 6 November 2024 · Stayed in November 2024
Verified reviewBed is nice and firm. Their Nigerian breakfast was really nice and their staff very cordial. I am particular about toilets in spaces that I stay. Theirs was clean and shower pressure was amazing.
I had some leftovers from my birthday party that happened outside the hotel. I wanted to pay for microwave services the next day, however, it's was not allowed as long as the food was not gotten from their restaurant.
Dear Nelson, Thank you for your positive review and for sharing your thoughts with us. We’re delighted you enjoyed your stay and appreciate your kind words. We regret the issue with the leftover food, which stems from our commitment to food safety. However, we understand your concern and will manage such situations better in the future. We are also considering introducing temporary microwaves for added convenience in such cases. While we may not be perfect, we are dedicated to improving every day to provide our esteemed guests like you with safer and more satisfying experiences. We look forward to welcoming you back soon! Warm regards, Management
Dear Nelson, Thank you for your positive review and for sharing your thoughts with us. We’re delighted you enjoyed your stay and appreciate your kind words. We regret the issue with the leftover food, which stems from our commitment to fo… Show more
Reviewed: 23 October 2024 · Stayed in September 2024
Verified reviewReviewed: 24 September 2024 · Stayed in August 2024
Verified review