Reviews of Vintano Hotel 4 stars

What they advertise is what you'll experience. No surprises! The staff were excellent.

The ambience and size of the rooms

There should be more towels in the rooms

The staff, decor, facilities, rooftop pool and bar, Chinese Restaurant (although westerners should beware of the chilli sauce!)

Vintano is a top quality boutique-style hotel with large rooms, two small pools and a rooftop terrace with bar. There is a good gym and small spa. The breakfast selection was good with plenty of choices. Sage, the Chinese restaurant, was exceptional although beware of the chilli sauce if you can’t take hot and spicy food! All of the staff were extremely helpful and friendly. Our 4 year old granddaughter was treated like a princess.

The brunch and buffet packages offered plenty of Nigerian food options, but might be of limited value if like some of our party you prefer European food.

The staff were very professional. I booked this hotel for my aged mother and I also booked a taxi from the hotel to pick her from and to the airport. The staff Daniella went out of her way to make sure my mom's stay was worth it. Very grateful Daniella. Communication between me and the hotel was the best. They made sure everything I needed was in place before my mum arrived. Even the taxi driver, text when my mum was picked up and dropped off at the hotel. Nothing beat that. My mum is still singing about their professionalism and the hotel atmosphere. Their food was homely.

No Complain all praises.

The room was neat and tidy

The rooms are very specious and entertainment on site. Nice rooftop bar

In general staff are nice and do try to help you. Our room was upgraded for free although I dread to think what the £100pn / N200Kpn room we had paid for looked like. Breakfast is decent, Pool is decent. Big shower. Aesthetics are nice. Location is quite good as we felt central and walkable to logistics phone sim, bank, supermarket etc. Lots of restaurants and shops an uber ride away. Comfy bed.

Room cleaning was sub par - they only changed the bed. Did not clean any areas or the bathroom. We had to ask and emphasise for this to be cleaned - which they eventually did. Some mould in the bathroom. Not enough towels or loo roll, had to ask and follow up. Spa services fully booked during our stay so we couldn’t use it, annoying. No room service menu in room. Worst experience was my friend waiting over an hour for her food, for it to then be undercooked. I waited about 45mins to have egg shells served in my simple Yam and Egg Sauce meal. Horrible experience. After multiple complaints, the manager tried to resolve it the next day. Refund received within a few days. The Manager went above and beyond to offer to rectify the bad experience but unfortunately they could not be used as we had checked out and were busy in Lagos for the rest of the trip. Overall this hotel and experience does not give 4* at all, not worth it for the price. I won’t be staying here again. It does seem like they went to try to do better though.

The reception and exterior are quite nice.

The room given to me is really not worth the amount that was paid. I didn’t get value for my money.

I liked the location, the house keeping staff and most of the porters were really nice and respectful. The room is spacious, big bathrooms and very comfortable beds

At the point of checkin, it was so confusing to be charged a different amount from the amount I saw on booking.com. I was charged way more than I originally saw online as they claimed I needed to be charged the exchange rate of the exact day I checked in, regardless of how far ahead I booked. I recommend everyone notes this before booking this hotel. It will also be worth it having this on the description of the hotel. At check out, the system was down and I couldn’t even get a receipt. The WiFi was fluctuating on my last two nights and the hotel gets noisy late at night

The hotel is gorgeous. All of the staff are very lovely, friendly and very helpful. I was impressed by the prompt replies of the reception team to respond to queries on Booking.com The reception team and staff are very accommodating, and this really enhanced the comfort of my stay. I would highly recommend this hotel.

It was a really good experience, we got there and the room we booked was already taken so they upgraded us to their highest suite which was nice. This one came with a room, a living room, a kitchen, However, we weren't informed that the room door locked one way so, when we were heading out, we closed the door and couldn't access the room again, we called the facility but they weren't able to fix it and we had to sleep in the living room for the night until they fixed it the next morning. So sad. Because it didn't take them 10mins to get it open again and it could have been avoided if we were told. But oh well.

The breakfast was good. Staff can do better with replenishing food quicker.

Instead of leaving just one towel/toilet paper, there should be more options.

The property was clean and well catered for and the staff were extremely hospitable

Now the kitchen in this hotel is useless. The meals I had were over priced and of very small quantity with low quality and they take ages to deliver your food. They need to sack all their kitchen staff as the food was not quality at all for the price charged.

The location, the rooms and the food are excellent.

The rooms need more than a towel.