Reviews of Watercress Signature 4 stars
5 Alade Street, 101233 Lagos, Nigeria
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Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewSize of the room.
Waldrobe was too small. Only one toilet role we had to request for more. No hair dryer See through bathroom lack of privacy when using the toilet.
Reviewed: 6 July 2025 · Stayed in April 2025
Verified reviewReviewed: 4 July 2025 · Stayed in June 2025
Verified reviewNeat and beautiful
My food was served 2hrs after I ordered
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewReviewed: 29 May 2025 · Stayed in May 2025
Verified reviewI had a great stay and staff were friendly and helpful
Thank you for your review, we are glad you had a pleasant stay with us. Thanks for your continuous patronage and we hope to see you again.
Reviewed: 26 April 2025 · Stayed in April 2025
Verified reviewReviewed: 22 April 2025 · Stayed in April 2025
Verified reviewReviewed: 31 March 2025 · Stayed in March 2025
Verified reviewReviewed: 15 March 2025 · Stayed in February 2025
Verified reviewReviewed: 3 March 2025 · Stayed in February 2025
Verified reviewThe breakfast is buffet with quite a lot of options
The customer service of the staffs.
Thank you for your review, we are glad you had a pleasant stay with us. Thanks for your continuous patronage and we hope to see you again.
Reviewed: 3 March 2025 · Stayed in February 2025
Verified reviewI love the bathrooms and the rainfall effect. It was lovely. The rooms were minimally decorated but they were fit for purpose.
I didnt like their dishonesty and the fact that my special day held no meaning to them. I was getting married using their event center, i.e Watercress event center and my event planner explained the closeness of the hall to the hotel and advised we used the hotel. I booked the most suitable room for me been the bride who would be having so many people in the room with me, i.e their room which has a city view, (the Premium suite). I went to the hotel two days prior and made payment so there is no issue for delay when i need to check in. I was really kidding myself!!! I got to the hotel on the 21st to check in and my room was changed to a tiny ass suite just because booking.com put a wrong price on the room. Why not call me and explain to me so i pay the difference. Rather, my room was changed and there was minimal kindness shown to a new bride. I appreciate the kindness shown by Mr Moses and Mr Femi but i was so pained and disgruntled in the tiny confined space i was kept in on the day of my ceremony.
Reviewed: 21 February 2025 · Stayed in February 2025
Verified reviewReviewed: 7 February 2025 · Stayed in January 2025
Verified reviewLocation, the reception, and room
Thank you for your review, we are glad you had a pleasant stay with us. Thanks for your continuous patronage and we hope to see you again.
Reviewed: 31 January 2025 · Stayed in January 2025
Verified reviewThe lobby / reception area
The laziness of staff
Thank you for your review, your review is well received, we sincerely apologies for any inconveniences this might have caused you. I will have the Hotels operation manager look into this and make necessary correction. Our commitment is to ensure we serve you better. Thank you once again.
Thank you for your review, your review is well received, we sincerely apologies for any inconveniences this might have caused you. I will have the Hotels operation manager look into this and make necessary correction. Our commitment is to e… Show more
Reviewed: 18 January 2025 · Stayed in January 2025
Verified reviewThe staff are actually exceptional
Booking.com price was £209.00 but upon arrival at the hotel, I was charged £222 and I don't know why. Please pay attention to the price
Reviewed: 13 January 2025 · Stayed in January 2025
Verified reviewI have chosen this location when I'm in transit to local Nigeria States and International travel. The accommodations are nice and the staff is very accommodating
I don't have any complaints
Thank you for your review, we are glad you had a pleasant stay with us. Thanks for your continuous patronage and we hope to see you again.
Reviewed: 13 January 2025 · Stayed in January 2025
Verified reviewVery close to the airport if you have transport arrangements. Rooms are okay but nothing special. Luggage assistance if you need help to move your luggage.
Noisey environment as we stated at a festive period. Staff can be sometimes intrusive. No iron in rooms.
Thank you for your review, your review is well received. The noisy environment was due to the festive period, we also have the laundry department available 24hrs, we sincerely apologies for any inconveniences this might have caused you. I will have the hotels operation manager look into this and make necessary correction. Our commitment is to ensure we serve you better. Thank you once again.
Thank you for your review, your review is well received. The noisy environment was due to the festive period, we also have the laundry department available 24hrs, we sincerely apologies for any inconveniences this might have caused you. I w… Show more
Reviewed: 30 December 2024 · Stayed in December 2024
Verified reviewGo and fix your AC in room 411
No shower cap No phone directory No Air dryer
Thank you for your honest review, we sincerely apologies for any inconveniences this might have caused you. I will have the hotels maintenance team look into this and make necessary correction. Our commitment is to ensure we serve you better. Thank you once again.
Thank you for your honest review, we sincerely apologies for any inconveniences this might have caused you. I will have the hotels maintenance team look into this and make necessary correction. Our commitment is to ensure we serve you bette… Show more
Reviewed: 29 December 2024 · Stayed in December 2024
Verified reviewThe room was clean.
1. Rude receptionist, she was not so welcoming. 2. Loud music/singing from pool area which played till late 3. Loud guests
Thank you for your honest review, we sincerely apologies for any inconveniences this might have caused you. I will have the hotels Front office and Operation manager look into this and make necessary correction. Our commitment is to ensure we serve you better. Thank you once again.
Thank you for your honest review, we sincerely apologies for any inconveniences this might have caused you. I will have the hotels Front office and Operation manager look into this and make necessary correction. Our commitment is to ensure … Show more
Reviewed: 14 December 2024 · Stayed in December 2024
Verified reviewReviewed: 13 December 2024 · Stayed in December 2024
Verified reviewReviewed: 5 December 2024 · Stayed in December 2024
Verified reviewReviewed: 9 November 2024 · Stayed in October 2024
Verified reviewThe hotel, once you make your way through the slum of a neighborhood it is nestled in, is actually nice, that's the extent of what I enjoyed as I was only there for a single night and it was horrible from start to finish.
Charged for someone else's room stay as soon as I checked in even though reception had my booking confirmation. Hotel staff knocking on my room door after checking in to see if anyone was occupying the room. Unable to refund me for charging me for someone else's stay since I wouldn't accept less funds as a foreign national with no Nigerian bank account. Double charged my card for dinner after I paid with an alternative method after I was told my card kept declining. Not foreign national friendly at all! Do not recommend it.
Thank you for your review, we sincerely apologize for any inconveniences this might have caused you. The staff who made this mistake has been queried, which she explained it was a name mix up. The refund request has been submitted to Booking.com to process while the hotel settles with Booking.com. We have check through the hotel 24/7 camera room and discovered non of our staff came to your room, the footage can be released if needed. Thank you for your sincere review, we will ensure we make necessary amendment where needed.
Thank you for your review, we sincerely apologize for any inconveniences this might have caused you. The staff who made this mistake has been queried, which she explained it was a name mix up. The refund request has been submitted to Bookin… Show more
Reviewed: 2 November 2024 · Stayed in November 2024
Verified reviewThe food is terrible and far below standard. The free breakfast at the hotel is not worth the money
Good day Sir, Thank you for your sincere review, we sincerely apologies for any inconveniences this might have caused you. I will have the hotels F&B manager look into this and make necessary correction. Our commitment is to ensure we serve you better. Thank you once again.
Good day Sir, Thank you for your sincere review, we sincerely apologies for any inconveniences this might have caused you. I will have the hotels F&B manager look into this and make necessary correction. Our commitment is to ensure we s… Show more