Reviews of Emerald Luxe Suites 4 stars
Southend, Big Corn Island, Nicaragua
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Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewDelicious and catered for veganism easily
Thank you for staying with us and we are happy to accommodate as much as possible
Reviewed: 15 July 2025 · Stayed in June 2025
Verified reviewReviewed: 8 June 2025 · Stayed in June 2025
Verified reviewReviewed: 16 May 2025 · Stayed in May 2025
Verified reviewThe location on the water was pretty. The AC was nice.
When we checked in there was construction going on, drilling directly outside our window that was very loud. A heads of a discount up would have been nice. The walls are very thin and you could hear everything outside the building and inside the lobby. There was rodent poop in the shower, which had an open drain, no drain guard. The lights did not work in the room which we thought might just be a daytime thing but when we got back at night they were still not working. We alerted the front desk, the manager said that they must have busted the electrical when they were doing construction. Other outlets and the AC worked in the room, just not the lights. He promptly moved us to another room, nicer but smaller and there was a plastic wrapped mattress leaned up against the wall. The manager asked us if we needed him to move the mattress and then was snippy when we said yes. He then asked if we needed keys to this new room or if we would just be in for the night. We definitely wanted keys. The mattress was hard and not very comfortable. Overall the place is fools gold. It looks nice but is not. The name Emerald Luxe implies that it is luxurious but it is just a crappy overpriced place that is a piece of shit
Thank you for your review. While we regret that you left unhappy, we feel it’s important to clarify a few points for future guests. Yes, we are in the middle of an expansion, which can create some construction noise at times. When the lights in your first room were affected, our manager moved you promptly to another room to ensure your comfort. He also offered to help with the extra mattress in the room and provided keys right away when you requested them. Our team did everything possible to be accommodating, despite your dismissive attitude during the process. We take cleanliness and maintenance very seriously, and any concerns are addressed immediately. While our property is growing and improving, we pride ourselves on working hard to give guests a positive experience — as reflected in the many reviews from travelers who enjoyed their stay. We wish your experience had been more positive, but we stand by the effort and service our team provided.
Thank you for your review. While we regret that you left unhappy, we feel it’s important to clarify a few points for future guests. Yes, we are in the middle of an expansion, which can create some construction noise at times. When the ligh… Show more
Reviewed: 5 May 2025 · Stayed in May 2025
Verified reviewNice setting, good breakfast (inc.). Good food in restaurant. Good size room. Pleasant staff & owner. Good pool. Very close to supermarket. 20min walk from airport.
Music in restaurant too loud & really not restaurant music!
Reviewed: 29 March 2025 · Stayed in March 2025
Verified reviewA great place,lovely view,attended by Mr.& Mrs Kessy personally,both was very helful in making sure our stay would be enjoyable,also ask about scooter rentals,great price per day... highly RECOMMENDED .
Having to leave
Reviewed: 6 March 2025 · Stayed in January 2025
Verified reviewReviewed: 2 February 2025 · Stayed in January 2025
Verified reviewReviewed: 6 January 2025 · Stayed in January 2025
Verified reviewReviewed: 27 December 2024 · Stayed in December 2024
Verified review.manager kassy was very attentive.everyone was helpful.he tries to accomodate everyone and he does.i would definitely recommend travelers to stay here,and i will return there soon.
Kassy needed to have another cook in place.his wife is cook and their baby got sick and was hospitilized until today.he did all he could however another cook for the few days his wife was gone wouldve been much better.
Dear Larry, Thank you for taking the time to share your detailed feedback about your stay at Emerald Luxe Suites. We truly appreciate your kind words about our manager Kessy's attentiveness and our team's helpful nature. It means a lot to us that you would recommend our property to other travelers. We sincerely apologize for the dining service limitations during your stay. As a small island destination, we face unique staffing challenges, and while we are actively seeking to expand our kitchen team, the limited local workforce makes this an ongoing process. We appreciate your understanding during the recent situation with our cook's family emergency. Our team's families are important to us, and we strive to balance their needs while maintaining the high level of service our guests deserve. While we can't control the weather, we're delighted that you still found great value in your stay, as reflected in your excellent ratings for cleanliness, comfort, and value. Your perfect scores in these areas motivate us to maintain these high standards. Thank you for your intention to return - it's the greatest compliment we could receive. We look forward to welcoming you back to Emerald Luxe Suites and providing you with an even better experience. Warm regards, The Emerald Luxe Suites Team
Dear Larry, Thank you for taking the time to share your detailed feedback about your stay at Emerald Luxe Suites. We truly appreciate your kind words about our manager Kessy's attentiveness and our team's helpful nature. It means a lot to … Show more
Reviewed: 5 August 2024 · Stayed in August 2024
Verified reviewA wonderful relaxing place. We stayed in basic room which was good but they very plush rooms also. Enjoyed stay. Great WiFi, and A/C. Incredible view with the sound of crashing waves on the shore while relaxing in the hammock..The family incredibly nice and helpful great breakfast. Could of stayed there a few days. Afew Resturants near by. We nearly never booked because of one the poor reviews. I asked and it was explained. - clearly a weird guest who got wrong end of stick.
It's new so they still have a few minor things to sort eg lamp in room so not just main bright light. They gave portable garden light we used for soft lighting.
Thanks for the review David, we are so glad you enjoyed things and we are constantly improving things as we can. We hope to have things a lot more complete by the fall.
Reviewed: 24 July 2024 · Stayed in July 2024
Verified reviewThe view was nice
They rent rooms "by the hour" and at 8pm someone entered one of our rooms with a group of men and women looking to party...they used keys to access the room, so having a locked door meant nothing. No apologies, nothing. Then, at 130 am my room was attempted to be accessed by a man. Luckily I had used the security latch(was not available in the other room) and the person could not get in through the door. He then went over on the balcony and came in to my room through the balcony door. WHICH CANNOT BE LOCKED. again, we have no idea who this man was or why he felt like he could come into our rooms holding female guests in the night. When mentioned to the front desk in the morning they gave us some bogus story about this man being a property manager whom did not realize the room was booked...but if he was a manager, why would he not check the reservations and why would he enter the balcony door when he couldn't get in through the front door. I think these people were setting us to get robbed and or raped by these men. Do not stay there if you value your bodies and belongings.
Thank you for sharing your experience. We take safety very seriously at Emerald Luxe Suites and assure you we are making changes to ensure all guests can confidently know the rooms are locked and they are secure. Our hotel does not offer hourly rentals. We strive to provide a safe and comfortable environment for all guests and regret that this was not your experience as we have many families with small children staying with us. Regarding the front and balcony door locks; all doors are equipped with locks, and we will ensure at check in that all guests know how to use them. Your room was next to the bar entrance so if someone opened it they would have only been capable of doing so if the door was not locked from the inside. We deeply regret the inconvenience you faced, especially the mistaken room access by our property manager. He was unaware the room had been booked after he left his belongings there. We sincerely apologize for the oversight and have implemented a system to prevent such incidents. Thank you again for your feedback. We hope to welcome you back for a much-improved stay. Best regards, Tracy Barber Emerald Luxe Suite Management
Thank you for sharing your experience. We take safety very seriously at Emerald Luxe Suites and assure you we are making changes to ensure all guests can confidently know the rooms are locked and they are secure. Our hotel does not offer h… Show more