Reviews of Hostel Phoenicia 3 stars
De la Catedral 1/2 cuadra al norte, 21000 León, Nicaragua
Loading
Guests also reviewed these properties:
Bormio, Italy
Frankfurt/Main, Germany
Roseville, United States
Melaka, Malaysia
Vilvoorde, Belgium
Trujillo, Peru
Florence, Italy
Ninglang, China
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 1 December 2024 · Stayed in November 2024
Verified reviewTHE HOTEL NO LONGER EXISTS. Horrible customer service, they never gave us a heads up to tell us they had stopped operating. We had to look for something last minute, which was inconvenient with a big group
THE HOTEL NO LONGER EXISTS. Horrible customer service, they never gave us a heads up to tell us they had stopped operating. We had to look for something last minute, which was inconvenient with a big group
Reviewed: 24 November 2024 · Stayed in November 2024
Verified reviewThe hotel is closed permanently. But no one from booking.com and hotel informed me.
Reviewed: 19 September 2024 · Stayed in September 2024
Verified reviewGreat location , great breakfast provided by the shop down the road
Rooms were very dark and aged for the price
Reviewed: 18 August 2024 · Stayed in July 2024
Verified reviewI love that the location was so close to the cathedral and park! Perfect centralized location and the staff was friendly and helpful. The hotel felt very secure
If driving, there is only street parking around the corner
Reviewed: 9 July 2024 · Stayed in June 2024
Verified reviewThe staff were really sweet and hardworking people. The location is amazing!
Despite the friendly staff and the location of the hotel, it was not a comfortable stay. May I preface this by saying that this is a family-owned business and they were impacted by COVID-19 so grace was given. I would love to see this hotel improve its cleanliness ( dusting, lot of cobwebs, bathroom was not cleaned, etc) and update its guest bathroom. I would love to come back when they have improved these things I discussed before.
Reviewed: 9 May 2024 · Stayed in May 2024
Verified reviewReviewed: 31 March 2024 · Stayed in January 2024
Verified reviewThe location is perfect
When we parked in the designated hotel parking spot, a man tried to extort money from us, when I offered him 50cordobas he told me I had to pay 200cordobas. When I talked with the receptionist of the hotel he said that the best thing to do is for us to give the guy the money or else there might be some damages to our car. Little did he know that my girlfriend is a local and she said that the 50$ is more than enough and more than that is a clear attempt at extortion. Makes us think that the staff is in on this scheme.
Hi Miguel, I’m so sorry to hear that you had this experience. We do not participate in any type of extortion. We are family owned businesses and have no need to steal from anybody. The people that are in the streets helping park cars in all downtown of Leon are disabled people that are impaired. They help you and only if you want you can tip them. It is not extortion and all tourists that have visited Leon will know that they are about 20 hearing impaired people that park cars. And it’s absurd to think that you will tip them $50 dollars, almost the amount that you payed for the room.
Hi Miguel, I’m so sorry to hear that you had this experience. We do not participate in any type of extortion. We are family owned businesses and have no need to steal from anybody. The people that are in the streets helping park cars in a… Show more
Reviewed: 27 March 2024 · Stayed in March 2024
Verified reviewThe staff was very nice and accommodating.
It mentioned that it has parking, and it does not have parking.
Reviewed: 10 March 2024 · Stayed in January 2024
Verified reviewReviewed: 4 March 2024 · Stayed in March 2024
Verified reviewLovely family run business, clean rooms and nice atmosphere. Free coffee in the morning too was cute!
Thank you so much for your input. We work very hard to make our guests feel at home. It means so much to us and it fills our heart with gratitude that you believed in us for your stay. We hope to see you soon!
Reviewed: 8 January 2024 · Stayed in January 2024
Verified reviewLocation
Facilities were old, cramped and dirty. Way overpriced
I’m very sorry to hear that your experience at the hotel wasn’t pleasant. I can assure you that hygiene is our main priority. We understand that our hotel isn’t fancy or big. We are a family business, a small hotel and we invest our time, energy and love into our small business. I’m sorry and hope someday we can make it up to you.
I’m very sorry to hear that your experience at the hotel wasn’t pleasant. I can assure you that hygiene is our main priority. We understand that our hotel isn’t fancy or big. We are a family business, a small hotel and we invest our time, e… Show more
Reviewed: 1 January 2024 · Stayed in January 2024
Verified reviewThe property is very centrally located and within walking distance of everything. The staff were great, I think it’s a family run place. The rooms all have aircon which is a blessing in Leon!
The bathrooms could be updated and the showers are cold but you’re in Nicaragua - this is common, get over it!
Thank you so much for the time you took to share with us your experience. It means a lot to us, specially being a family owned business that have struggled to invest in it since Covid. We are willing to better our small hotel everyday and your input helps us to do that. Thank you for your stay. We have hot showers, you just have to make sure you turn on the electric heater. 😅 I will point out to the receptionist to mention this at check in. Thank you!
Thank you so much for the time you took to share with us your experience. It means a lot to us, specially being a family owned business that have struggled to invest in it since Covid. We are willing to better our small hotel everyday and y… Show more
Reviewed: 22 December 2023 · Stayed in November 2023
Verified reviewThe hotel is located in the heart of downtown Leon, and everything needed is provided
—
Thank you so much for sharing with us your experience. Being a family owned hotel, it helps us grow little by little to become the business we dream of. You are part of this. We hope to welcome you again someday!
Reviewed: 23 July 2023 · Stayed in July 2023
Verified reviewReviewed: 20 May 2023 · Stayed in April 2023
Verified reviewReviewed: 28 March 2023 · Stayed in February 2023
Verified reviewReviewed: 23 March 2023 · Stayed in March 2023
Verified reviewHonestly, the place is in a fantastic location, great accommodations overall, super friendly staff. AC was excellent.
The bathrooms need a complete overhaul. Gross. And no hot water. Parking wasn't what I expected.
Reviewed: 24 January 2023 · Stayed in January 2023
Verified reviewonly good thing is the location and the staff
Okay, where to start? At first, I don’t understand all those 10s review. Why? This hotel is disgusting. Even after complaining, the room felt dirty and especially the bathroom. The first impression was quite good and it looks very cozy. But is definitely not. The lights have those ugly white bulbs. There is no light from outside and no windows so the air was really unhealthy, it smells like mold all the time. Also VERY annoying is that there are construction workers starting at 4am(!!!) which are very loud. The rooms are so noisy that you can hear every step in the hallway so you can imagine how terrible that is.. I’m typing this now at 4,30am when in my room of the hotel because I woke up due to workers in the hotel. SO BRING EARPLUGS! definitely not price worthy, please book a private room in a hostel nearby for more value
Hello, I’m sorry to hear your experience with us was not what you expected. We certainly, as a small owned family business, hope that our costumers feel at home. This is how things played out and I think there has been a misunderstanding in how it all happened. I received a call from front desk saying that there were bottles left at the room and that the room wasn’t cleaned properly, I spoke to you personally over the phone, apologized and offered to change your room, you said that it was okay, that you didn’t want to change rooms. When a room is dirty, filthy I don’t wait till 8 hours have passed, sleep in it and then complain about it and when I am offered a solution, not take it. I asked one of my cleaning ladies to check the room and take out any bottle and just make sure it was cleaned; she came in, and this was not our new worker, it’s someone that we trust and have worked with for a while, and she said that there were no bottles to be found. After that we made sure that we asked you often if everything was fine, we truly worry for our costumers satisfaction. We are not close to being perfect, but we certainly wish the warmth of our family is felt. You said every time we asked that everything was okay. We do not have construction workers at 4:30 am. You told me you had to catch a bus to go to San Carlos, and that’s the reason you got up that early. The reason I am taking the time to clarify this, is because I do care for my costumers, I don’t think it’s fair to us, you or them to intentionally hurt what we have worked for, by saying that people that have written positive reviews on their stay with us are all lies. I apologize if what we did to help you wasn’t good enough. I think the pandemic thought us all, that we are far for having control over everything, that being kind and open to one another is important and mostly that communication is key and if something THAT BAD was wrong with your stay, it would have been more productive to let me know in that moment, rather than just writing a hateful comment when things like that, do have a solution. Thank you and we are sorry.
Hello, I’m sorry to hear your experience with us was not what you expected. We certainly, as a small owned family business, hope that our costumers feel at home. This is how things played out and I think there has been a misunderstanding i… Show more
Reviewed: 8 January 2023 · Stayed in January 2023
Verified reviewReviewed: 15 December 2022 · Stayed in December 2022
Verified reviewLiterally in the heart of León.
A lot of noise coming from outside the hotel, but this is what to expect when living close to the cathedral
Reviewed: 5 December 2022 · Stayed in December 2022
Verified reviewgreat hotel
Thank you so much for your input! We were so happy to have you!
Reviewed: 16 November 2022 · Stayed in November 2022
Verified reviewokee I really want to give a honest review as these people are just doing their job as everybody else but we had a horrible experience here. The other reviews sounded promising so we booked for one night. When we checked in the lady from the reception was really nice and her English was perfect. We went into the hotel, really dark and ugly light and no daylight, same for the room. We dropped our bags and already did not really like it but we thought it is just for one night and went into the city, the location is great! Later when we came back and wanted to go to bed we started to realize how disgusting the room is, mold, spiderdust, and a weird blanked which really smelled as it was not linnen. We went to the reception and they showed us a different room, here the mold was even worse and the room smelled unhealthy. I want you to know that we went to a hostel somewhere nearby which was much more clean. maybe people want rooms like this but it they charge way to much for what you get.
Reviewed: 20 October 2022 · Stayed in October 2022
Verified reviewReviewed: 11 October 2022 · Stayed in October 2022
Verified reviewPlace is in a great location and run by a really lovely family
Thank you so much for taking the time to review your stay with us. It was so lovely to meet you! Hope you keep enjoying our wonderful country and to have you with us in the future! Maybe someday we will get to visit the beautiful Australia!
Thank you so much for taking the time to review your stay with us. It was so lovely to meet you! Hope you keep enjoying our wonderful country and to have you with us in the future! Maybe someday we will get to visit the beautiful Australia!… Show more
Reviewed: 12 September 2022 · Stayed in September 2022
Verified review