Hodnocení – citizenM Rotterdam 4 hvězdiček

Dear Jan, Thank you for your review. It is great to read that you enjoyed the view from our room, just like you we love it! I am, however, sorry to see that there were a number of things that were less enjoyable for you. During breakfast we do our best to always have enough space for our guests, and normally we are able to achieve this. I can, however, imagine that due to the way the space has been designed i.e. the communal table, that it can feel like you cannot sit anywhere. Please always feel free to ask the team to help you find a seat, as there is more space on the other side of the living room, where we usually have space. With regards to the lighting, I would like to apologize for not having explained it well to you before coming to the room. Although the room controls can be found on the iPad, we also opted to have buttons on the wall that allow you to control the lights separately. Please note that you are always welcome to inform us if there is any problem in the room or with the room itself. Our team will do their best to solve the problem, or offer you a new room. Lastly, I am sorry if you were surprised to have an accessible room. Looking at my system I can see that my colleague changed the room for you after the check-in was completed. This was done to provide you with the view since this was the only room available with it. I am sorry if this gave you the wrong impression, and we will make sure to inform the guest before offering the room. Thank you once more for staying with us and sharing your feedback. We will make sure to use your feedback in order to further improve our guest experience. Warm regards, Joost and the Rotterdam team

Dear Jan, Thank you for your review. It is great to read that you enjoyed the view from our room, just like you we love it! I am, however, sorry to see that there were a number of things that were less enjoyable for you. During breakf… Zobrazit více