Reviews of Kruisherenhotel Maastricht - Oostwegel Collection, member of Design Hotels 5 stars
Kruisherengang 19-23, Kommelkwartier, 6211 NW Maastricht, Netherlands
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewRooms were fabulous, quirky but roomy. Veery comfortable and so many amazing features to look at in the original architecture. Great location to walk throughout the city and to the sightseeing cruises., very easy walk.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewThe mattress in the bed was terrible. Definitely outcast.
Reviewed: 18 August 2025 · Stayed in June 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewA historical abbey cleverly juxtaposed with modern design elements. Staff on point... excellent memories & personable. Offered to store our wine purchases in their cellar during our stay, but their subterranean valet parking sufficed. Super comfy bed, quality linens & bath products. Easily walkable to fine dining & shopping. It's a great hotel in a great city.
We made a last minute booking & were assigned room #123, directly above their restaurant kitchen. You could smell frying food from the hallway, and the room was unbearable. It's not a viable unit imo unless they can insulate the kitchen ventilation. But we luckily checked in early enough that, despite being fully booked, they could relocate us. Unfortunate for the later arrival stuck with that room.
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewthe location, the room, excellent breakfast and their display of art collections, I loved and bought a Pop Art painting Excelllent location for any venues Monastery from the 16th century fully renovated and converted in very beautiful place to be
Nothing maybe that I couldn’t take more art with me😅
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in June 2025
Verified reviewBeautiful historical hotel - very centrally located. Friendly staff. Parking was also well organised. The hotel umbrellas came in very handy - thank you!
The rooms of the same category are not equal. We booked two rooms from the same category, but the one was much nicer and larger than the other one. The check-in procedure also takes longer than at other hotels. Anything at the front desk seems to take a long time.
Reviewed: 22 July 2025 · Stayed in June 2025
Verified reviewWithout a doubt the best hotel in Maastricht. Great location, atmosphere and staff. Lovely breakfast.
Was a very hot night and difficult to get the room colder.
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewWe were very impressed with each staff member's attention to detail. From the check in process, to assisting us with our accomodations for comfort, they went above and beyond. We look forward to returning.
We feel the terrace is outdated and uninviting. It does not fit the charming atmosphere of the hotel.
Reviewed: 2 July 2025 · Stayed in June 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewHotel location was in quiet part of city, though central, grounds are beautiful and all design elements in the hotel. We enjoyed our room which was junior sweet, bed was comfortable. Breakfast was good, good selection of a la carte and buffet, staff friendly and helpful - star of the show is Spencer restaurant - amazing experience and food.
Nothing.
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewStaff and fast response
Need to renovate
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewservice and care of staff was excellent - the hotel itself and the welcome is already an experience by itself.
Dear Mr. Brus, Thank you very much for your kind review. We are delighted to hear that you enjoyed your luxurious weekend at the Kruisherenhotel, and that the hospitality of our team contributed to making your stay a memorable experience. We would be honoured to welcome you again in the future. With kind regards, Milan Smeets Guest Relations Manager
Dear Mr. Brus, Thank you very much for your kind review. We are delighted to hear that you enjoyed your luxurious weekend at the Kruisherenhotel, and that the hospitality of our team contributed to making your stay a memorable experience.… Show more
Reviewed: 18 June 2025 · Stayed in June 2025
Verified reviewAbsolutely beautiful!! The transformation of this historic building into a hotel could not highlight the beautiful features and space any better. ALL the staff were so attentive and also provided a wealth of information. The eclectic collection of artwork throughout was fantastic--we were told it is changed out every two weeks. The bar is alluring, but don't miss having drinks in the courtyard. Having the dining area elevated into the main space--well, it was just stunning (as was the breakfast!). Our room was on the main floor and overlooked a garden area. We loved the spacious bath, the high ceilings, the mix of old and new!
We really like and don't mind walking...but if you are looking to be "in the middle of things," this may be a bit of a walk for you. Still...don't miss staying here!
Dear Davison, Thank you kindly for taking the time to share your experience. We are truly pleased to hear that you appreciated the unique ambience of our property and the warm hospitality of our team. It is wonderful to know that every aspect of your stay — including your visits to Spencer’s Bar and our courtyard — contributed to a memorable experience. We sincerely hope to have the pleasure of welcoming you back in the future. With kind regards, Milan Smeets Guest Relations Manager
Dear Davison, Thank you kindly for taking the time to share your experience. We are truly pleased to hear that you appreciated the unique ambience of our property and the warm hospitality of our team. It is wonderful to know that every as… Show more
Reviewed: 8 June 2025 · Stayed in May 2025
Verified reviewAmazing hotel, great location
At check in staff booked us for dinner at the hotel. When we showed up for dinner, we were told that there is no dinner that day……
Dear Lavi, Thank you kindly for your review. We are pleased to hear that you enjoyed your stay at our extraordinary hotel in the heart of Maastricht, as well as the extensive breakfast served at Spencer's. Our sincere apologies for the inconvenience caused regarding your reservation at Spencer's. I will discuss your feedback with our Front Office Manager to help prevent such miscommunications in the future. With kind regards, Milan Smeets Guest Relations Manager
Dear Lavi, Thank you kindly for your review. We are pleased to hear that you enjoyed your stay at our extraordinary hotel in the heart of Maastricht, as well as the extensive breakfast served at Spencer's. Our sincere apologies for the i… Show more
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewReviewed: 23 May 2025 · Stayed in May 2025
Verified reviewReviewed: 20 May 2025 · Stayed in March 2025
Verified reviewAn experience by itself this convent turned into a hotel. Great bed, endless art, great breakfast and on top central location with parking
Nothing
Dear Jose, Thank you very much for your kind review. We are delighted to hear that you enjoyed your stay at our extraordinary hotel in the heart of Maastricht, and that you appreciated the comfort of the beds, the art pieces throughout the hotel, and the extensive breakfast served at Spencer's. We truly hope to have the pleasure of welcoming you back in the future. With kind regards, Milan Smeets Guest Relations Manager
Dear Jose, Thank you very much for your kind review. We are delighted to hear that you enjoyed your stay at our extraordinary hotel in the heart of Maastricht, and that you appreciated the comfort of the beds, the art pieces throughout th… Show more
Reviewed: 12 May 2025 · Stayed in April 2025
Verified reviewReviewed: 5 May 2025 · Stayed in March 2025
Verified reviewReviewed: 4 May 2025 · Stayed in May 2025
Verified reviewGreat location The place looks very unique and beautiful full of art everywhere.
The room you choose on booking is not the room you going to get. Its a type and nit getting the room we ordered was disappointing. Breakfast is the same everyday, for 2-3 days it’s fine, but after that keep eating the same is quite hard.
Reviewed: 3 May 2025 · Stayed in April 2025
Verified reviewLocation and character
Dear Yuen, Thank you for reviewing your stay at the Kruisherenhotel. We are delighted to hear that you had a wonderful time and that your stay with us played a positive role in making your first visit to Maastricht memorable. We look forward to the pleasure of welcoming you again in the future. With kind regards, Milan Smeets Guest Relations Manager
Dear Yuen, Thank you for reviewing your stay at the Kruisherenhotel. We are delighted to hear that you had a wonderful time and that your stay with us played a positive role in making your first visit to Maastricht memorable. We look for… Show more
Reviewed: 15 April 2025 · Stayed in April 2025
Verified reviewBreakfast was good, great location for us to visit friends
There was plaster debris in the bath and the shampoo bottle holder fell off the wall during the night
Dear Bird, Thank you kindly for taking the time to share your experience at the Kruisherenhotel. We are delighted to hear that you had a pleasant stay with us in the heart of Maastricht, and that you enjoyed the stylish interior, the unique artworks, and the extensive breakfast served at Spencer's. Our sincere apologies for the debris and the issue with the dispenser. We truly appreciate your feedback and will address these matters with the utmost care. We look forward to the pleasure of welcoming you back in the future. With kind regards, Milan Smeets Guest Relations Manager
Dear Bird, Thank you kindly for taking the time to share your experience at the Kruisherenhotel. We are delighted to hear that you had a pleasant stay with us in the heart of Maastricht, and that you enjoyed the stylish interior, the uniq… Show more
Reviewed: 13 April 2025 · Stayed in April 2025
Verified reviewGreat place, very unique To get a table in the restorant book well in advance
Dear Gonzalo, Thank you kindly for taking the time to share your experience with us. It is a pleasure to hear that you enjoyed your stay at our extraordinary hotel in the heart of Maastricht. Spencer's Restaurant is situated on our mezzanine floor, creating a unique atmosphere, yet limited seating possibilities. Therefore, it is recommended to book in advance to be guaranteed of a reservation. As your were unable to enjoy a culinary experience at Spencer's, we hope to be able to treat you gastronomically during a next visit. With kind regards, Milan Smeets Guest Relations Manager
Dear Gonzalo, Thank you kindly for taking the time to share your experience with us. It is a pleasure to hear that you enjoyed your stay at our extraordinary hotel in the heart of Maastricht. Spencer's Restaurant is situated on our mezza… Show more