On arrival, I found the receptionist was very rude and abrupt, and they struggled to find the booking. I was then asked to pay, and when I questioned this, as I was under the impression the hotel would take the money directly, again she was rude and abrupt. This really spoiled our visit. The hotel is not good for those with mobility issues, as there are steps down to the hotel entrance and steps to and from the breakfast area and refreshments area. I found the bed uncomfortable.

The hotel is in a quiet location, the room was large and although they did not have air conditioning fans were provided. Having a fridge was very handy. In the reception area, you can refill your water bottle and make hot drinks. The hotel is very close to Dam Square, shops and cabals. The tramline is across the road, making it quick and easy to visit museums, and other areas of the city.

Stayed in August 2025

The noise from the busy road outside.

Great location & our family room was huge!

Stayed in August 2025

Lift is slow and old.

Close to all amenities and tourist sites.

Stayed in August 2025

No AC but did have 2 fans which we pointed at the bed when we slept.

Great location and close to shops and restaurants and canal. The room was spacious. TV had netflix so we could watch english speaking shows

Stayed in August 2025

I didn’t realize there is no air conditioning. I am very sensitive to heat. It was really hot weather for a few days. They were amazing and changed my room for the first floor that was cooler. They do have fans in every room

Staff is very friendly. Clean hotel. Great breakfast.

Stayed in August 2025

A fire door outside our room was propped open and restricted access to the room. There were no tea and cofffee making facilities in the room.

The location was good

Stayed in July 2025

Only three things I didn't like about our room. 1. Located at the front of the building and we had trouble sleeping due to noisy revellers late into the night, not ideal. 2. No air-conditioning and it would get rather hot in the room by end of the day. Couldn't open windows due to noise and people smoking in front! There were however three fans which did help. 3. Soap and Shower dispensers were fixed so high that me and my daughter could not use them! Note to hotel - not everyone is 6ft 3 high, some of us are smaller. Luckily I packed a small bar of soap which was handy.

The hotel was perfectly located for all attractions, tram links and Amsterdam Centraal Station. Plenty of shops, supermarket, restaurants, cafes and bars all with a few minutes walk. The room (triple) was very spacious, clean and comfortable. En-suite bathroom was lovely and modern. Breakfast was great, lots to choose from...something for everyone. Staff were all super friendly and very helpful. We really enjoyed our break and would definitely go back again.

Stayed in August 2025

great location

Stayed in July 2025

Bed and pillows weren’t that comfortable and it was very hot in the room but opening the window meant mosquitos would fly in from the standing water on the roof outside the window. No AC, but fans are provided. Shower water pressure was also very low.

Friendly staff, convenient location.

Stayed in August 2025

We had no air conditioning in the room on the 1st floor and had to open the window as it was very hot. However, street noise (there were 2 benches right below the windows and they were being used by people in the midnight and after) made it impossible to sleep, had to change the room.

Great location, easy access by foot or public transportation to Amsterdam sights. My family enjoyed the breakfast. Staff was helpful and friendly.

Stayed in July 2025

Clean, good location and really friendly staff.

Stayed in July 2025

The dust in the room and beds is not clean. I have to use a disposable sheet because I have allergies to dust.

The location is very good and close to the city centre. Everything is good and the view of the room is beautiful. Recipients are friendly and welcoming.

Stayed in June 2025

The room smelled like vomit. I asked the front desk about it and was given a toilet refreshing spray. As you can imagine vomit smell did not go away. Lack of AC made the situation even worse. Since we stayed only one night in didn't want to fight for new room

Location was great

Stayed in July 2025

Perfect location!

Stayed in July 2025

No air conditioning in the room. It wasn’t a major issue, but on really hot days it could get a little stuffy. The fan helped a bit, but it wasn’t quite enough to keep the room comfortably cool all the time.

The location was perfect — the tram from Central Station passed right in front of the hotel, which made getting from the airport really easy. Everything was spotlessly clean, the staff were friendly and helpful, and the bed was super comfortable. I stayed alone and felt very safe and relaxed. I’ll definitely stay here again next time!

Stayed in July 2025

No air conditioning, only a fan.

Nice room with an upgraded bathroom. Perfect location.

Stayed in July 2025

No AC in the rooms, and I was there for the hottest week. Had to leave the windows open to get some fresh air, but then there are mice... they use mouse trap to catch the mice coming in into your bedroom.

Location was good.

Stayed in June 2025

Too many up and down areas for persons with mobility issues

Helpful staff and wonderful breakfast

Stayed in July 2025

The beds could have been more comfortable, but apart from that the hotel had everything necessary.

Location was excellent, very central. The tea coffee and water facilities in reception were a lovely touch. The beds were only ok they may need updating. The room was spotless, also we arrived in the middle of a heatwave, there was no air conditioning, but we did notice that two fans had been recently purchased for our room. We did not have breakfast but for a short stay in Amsterdam this hotel had everything you would need

Stayed in July 2025

Breakfast was excellent this starts the day really well. Had a slight problem with the bathroom reported this and it was fixed straight away with no further problems. Maintenance team were very good Free coffee was greatly appreciated

Stayed in June 2025

Coffee was one of the worst and there was not an option to buy a nice espresso. On the way back they had to book a taxi to take me to the airport and said it will cist 45 euro. However, when we reached the airport the driver said it was 55! I'd recommend taking uber, it costs bellow 40...

Great hotel, room was very quiet and comfortable. Pillows were not good but the receptionist managed to find me a better one. Bathroom was nice, great toiletries...Very clean, good value for money!

Stayed in June 2025

Nothing in particular.

Very clean and comfortable and in a central location.

Stayed in June 2025

The location was handy with tram stops nearby. We could refill our water bottles for free which saved the environment and our money.

Stayed in June 2025

There is no AC and if it is a hot day in the summer it can be warm even in the night. It's quite noisy in the rooms with a street view especially in the night as there is a lot of partying going on late into the night on the streets. Being an older building the hallways are quite narrow.

Very convenient location. Lots of restaurants, markets and attractions within walking distance. Hotel offers breakfast early morning for a fee and was useful as restaurants don't open until 9am. Hotel has a small elevator which is very useful as the stairs are steep. Rooms are quite spacious and clean and beds are comfortable. There is free coffee and tea all day and free water to fill up your bottle.

Stayed in June 2025