There is no possibility to open the windows and to get fresh air into the room and in absence of a real air circulation and cooling.systeam this isn't ideal during the summer season.

Centrally located and in proximity to the train station and an underground car park. Spacious room (the deluxe studio is in a separate building two minutes away from the hotel). Comfortable large bed.

Stayed in August 2025

The shape of the room was a little strange, with one side of the bed right up against the window. The room was clean but there was a noticeable sewage smell in the bathroom (we noticed this a few times walking around too, though, so it could have been a more generalized problem in the neighborhood that day).

We were here one night for a concert and appreciated the comfy beds. We also got the breakfast, which was perfect. Staff was very friendly. We appreciated the little hand-written notes and candies in the room too.

Stayed in June 2025

A little more variety on the menu especially on the night of the concerts. Other than that no complaints.

This is the second time for us to stay at the Alex and definitely wont be the last. Same as our previous stay the facilities, the staff and the location were all excellent. Will definitely be booking again.

Stayed in July 2025

Size of the rooms

Great location, super clean and stylish rooms, friendly staff, and nice breakfast.

Stayed in July 2025

A fridge in the room would have been nice

Comfy beds. Great location

Stayed in August 2025

We would like more than 2 coffee capsules, and larger tea cups.

Spacious, comfortable, great shower, great location, friendly staff.

Stayed in July 2025

Great location, room was clean and well equipped for a hotel room

Stayed in July 2025

No lift with no climate controlLocation

Room was good, but no lift so we had to caa=arry our bags up three levels, The staff helped us when e left. Breakfast and the staff were ecellent

Stayed in July 2025

The hotel has no lift and the stairs are quite steep. They are unable to fix this due to the historic nature of the building.

Great and friendly staff. Well appointed historic building.

Stayed in July 2025

Our room was on the third floor, so walking up to the room, particularly at the end of a long day, was a little tiring - a lift would have been helpful. The 'reception area' was a little tight. However, these issues were not 'deal breakers'. We still had a lovely time.

Loved the size and cleanliness of the room - for the price we paid it would have been nice to have a bath robe and slippers. Breakfast was very tasty and satisfying. The staff were really friendly and helpful.

Stayed in July 2025

Amazing breakfast, served by very friendly staff.

Stayed in July 2025

Nothing - it was wonderful!

What a stunning hotel, beautifully decorated. We were very lucky to be given an upgrade and the room we were given was beautiful (the bathroom was exceptionally decorated). The location was perfect and the staff were so attentive and welcoming. A perfect stay.

Stayed in July 2025

No drawer space for socks and underwear, not enough space to hang clothes

Breakfast outdoors. Staff were fantastic and made us really welcome Lively atmosphere

Stayed in July 2025

Room 12 was small,, but big enough to fit the massive bed. It didn't have facilities to make your own drinks (others did) and the hair dryer wasn't brilliant. On the Saturday there was a pop up trance-street party at the bar next door. It went on all day and completely ruined the atmosphere. We felt very sorry for the staff, who had to endure it for hours; you could tell they felt very bad for the guests too. Thankfully it ended by 10pm (the hotel manager correctly advised that the permit expired then, don't panic from the AI searches on Google).

We stayed in room 12. The room was small, but the bed was massive and very comfortable. The bathroom was extremely clean and well maintained. The design/décor of the hotel was very cool. The staff were amazing - very welcoming (as all the Dutch we met were) and helpful.

Stayed in June 2025

The room (studio) was in another building. The view from the window is poor

Location, near train station. Beautiful area of Maastricht.

Stayed in June 2025

Excellent location and staff were friendly

Stayed in June 2025

A fridge in the room

Location - near the station ad we had a balcony

Stayed in June 2025

No dislikes!

The room was great. I’ve never seen a bathroom that size in any hotels I’ve been in. Also the breakfast was amazing and the staff is making sure you are fully satisfied with every detail. Would 100% recommend!

Stayed in May 2025

Nothing

Great, nice room and staff

Stayed in May 2025

The room had no phone. Not a bad thing per se. But if you were traveling without a cell, you would have to go down flights of stairs to ask a question.

The staff was fantastic and the room was much larger than I anticipated. It was great to have the restaurant right downstairs. As well, the location is in a great spot. I was able to easily walk around the city.

Stayed in May 2025

The room was a bit small but other than that, we really liked our stay.

Modern, comfy and clean hotel with friendly staff. It is located on the Wyck-side of Maastricht and you can walk into the city center in 10-15 Minutes.

Stayed in April 2025

Footsteps from the above apartment easily heard. We had active kids or heavy persons above us.

Nice roomy suite near the bus station. Walkable to anywhere in town. Super friendly staff at the restaurant/hotel. Received excellent recommendations.

Stayed in April 2025

Splendid place to stay, close to the town, very friendly and helpful staff.

Stayed in March 2025

No lift - hard for older people.

Quality of accommodation and food. Excellent staff.

Stayed in March 2025