Reviews of Alex Maastricht 4 stars
Stationsstraat 17a, Wijck, 6221 BM Maastricht, Netherlands
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Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewCentrally located and in proximity to the train station and an underground car park. Spacious room (the deluxe studio is in a separate building two minutes away from the hotel). Comfortable large bed.
There is no possibility to open the windows and to get fresh air into the room and in absence of a real air circulation and cooling.systeam this isn't ideal during the summer season.
Dear Danny, Thank you for your review. We love to hear you appreciated our location so much, as well as the room. Due to safety reasons it is indeed possible that the windows cannot be opened. We do have rooms in which this it is possible and we hope we may welcome you again at one of these a next time! Kind regards, Team Alex
Dear Danny, Thank you for your review. We love to hear you appreciated our location so much, as well as the room. Due to safety reasons it is indeed possible that the windows cannot be opened. We do have rooms in which this it is possible … Show more
Reviewed: 21 August 2025 · Stayed in June 2025
Verified reviewWe were here one night for a concert and appreciated the comfy beds. We also got the breakfast, which was perfect. Staff was very friendly. We appreciated the little hand-written notes and candies in the room too.
The shape of the room was a little strange, with one side of the bed right up against the window. The room was clean but there was a noticeable sewage smell in the bathroom (we noticed this a few times walking around too, though, so it could have been a more generalized problem in the neighborhood that day).
Dear Bonnie, Thank you for your review and for taking the time to write it! We love to hear you appreciated our service so much. Our apologies however for the described smell you experienced! Hopefully we may still welcome you again in the future. Kind regards, Team Alex
Dear Bonnie, Thank you for your review and for taking the time to write it! We love to hear you appreciated our service so much. Our apologies however for the described smell you experienced! Hopefully we may still welcome you again in the… Show more
Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewThis is the second time for us to stay at the Alex and definitely wont be the last. Same as our previous stay the facilities, the staff and the location were all excellent. Will definitely be booking again.
A little more variety on the menu especially on the night of the concerts. Other than that no complaints.
Dear Alan, Thank you for your review and for taking the time to write it! We love to hear you enjoyed your stay with us again. We also loved hosting you! Your remarks about the menu will be into account and we are looking forward to welcoming you again. Kind regards, Team Alex
Dear Alan, Thank you for your review and for taking the time to write it! We love to hear you enjoyed your stay with us again. We also loved hosting you! Your remarks about the menu will be into account and we are looking forward to welcom… Show more
Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewGreat location, super clean and stylish rooms, friendly staff, and nice breakfast.
Size of the rooms
Dear Erikas, Thank you for your review. We love to hear you appreciated our location and our staff. Hopefully we may welcome you again in one of our larger rooms. Kind regards, Team Alex
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewComfy beds. Great location
A fridge in the room would have been nice
Dear Lucy, Thank you for your review. We are happy to hear you enjoyed the bed. Your remark about a fridge in the room will definitely be taken into account! Kind regards, Team Alex
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewSpacious, comfortable, great shower, great location, friendly staff.
We would like more than 2 coffee capsules, and larger tea cups.
Dear Brian, Thank you for your review. We love to hear you describe us as a great place to stay. For a next time, please let us know your wishes regarding the coffee and cups so we can arrange this. Kind regards, Team Alex
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewGreat location, room was clean and well equipped for a hotel room
Dear Marianthi, Thank you for your review! We are happy to hear you appreciated our location and the room. Hopefully we may welcome you again in the future! Kind regards, Team Alex
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewRoom was good, but no lift so we had to caa=arry our bags up three levels, The staff helped us when e left. Breakfast and the staff were ecellent
No lift with no climate controlLocation
Dear John, thank you for your wonderful review. We love to hear that you enjoyed our breakfast and appreciated our staff! Since we are a monumental property, we are unfortunately not allowed to have an elevator. For a next time, you can always let us know that you would like a room on the first floor and we are always happy to help with your luggage. Hopefully until a next time! Kind regards, Team Alex
Dear John, thank you for your wonderful review. We love to hear that you enjoyed our breakfast and appreciated our staff! Since we are a monumental property, we are unfortunately not allowed to have an elevator. For a next time, you can al… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewBreakfast was fine, location was beautiful, very clean room.
The stairs to the rooms are very steep, the pillows for the bed cushion sized making for a fairly restless night as every time we moved the pillow had to be moved again. No English breakfast tea.
Dear Richard, Thank you for your review. We love to hear that you appreciated our location so much. Since we are a monumental property, we are unfortunately not allowed to have an elevator. For a next time, you can always let us know that you would like a room on the first floor and we are always happy to help with your luggage. Hopefully until a next time! Kind regards, Team Alex
Dear Richard, Thank you for your review. We love to hear that you appreciated our location so much. Since we are a monumental property, we are unfortunately not allowed to have an elevator. For a next time, you can always let us know that … Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewGreat and friendly staff. Well appointed historic building.
The hotel has no lift and the stairs are quite steep. They are unable to fix this due to the historic nature of the building.
Dear John, Thank you for your review. We love to hear you appreciated our staff so much. Hopefully we may welcome you again in the future! Kind regards, Team Alex
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in April 2025
Verified reviewReviewed: 15 July 2025 · Stayed in July 2025
Verified reviewLoved the size and cleanliness of the room - for the price we paid it would have been nice to have a bath robe and slippers. Breakfast was very tasty and satisfying. The staff were really friendly and helpful.
Our room was on the third floor, so walking up to the room, particularly at the end of a long day, was a little tiring - a lift would have been helpful. The 'reception area' was a little tight. However, these issues were not 'deal breakers'. We still had a lovely time.
Dear Izabella, thank you for your wonderful review. We love to hear that you speak so highly about Alex! Since we are a monumental property, we are unfortunately not allowed to have an elevator. For a next time, you can always let us know that you would like a room on the first floor and we are always happy to help with your luggage. Hopefully until a next time! Kind regards, Team Alex
Dear Izabella, thank you for your wonderful review. We love to hear that you speak so highly about Alex! Since we are a monumental property, we are unfortunately not allowed to have an elevator. For a next time, you can always let us know … Show more
Reviewed: 14 July 2025 · Stayed in May 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewAmazing breakfast, served by very friendly staff.
Dear Luis, Thank you for your wonderful review. We love to hear you enjoyed breakfast and appreciated our staff! Kind regards, Team Alex
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewWhat a stunning hotel, beautifully decorated. We were very lucky to be given an upgrade and the room we were given was beautiful (the bathroom was exceptionally decorated). The location was perfect and the staff were so attentive and welcoming. A perfect stay.
Nothing - it was wonderful!
Dear Victoria, Thank you for your wonderful review. We love to hear you enjoyed a perfect stay with us and appreciated the free upgrade. Hopefully we may welcome you again in the future! Kind regards, Team Alex
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewBreakfast outdoors. Staff were fantastic and made us really welcome Lively atmosphere
No drawer space for socks and underwear, not enough space to hang clothes
Dear David, Thank you for your review. We love to hear that your stay with us was a good start for your upcoming adventure! Your remark about storage space will definitely be taken into account. Enjoy your EU trip and hopefully we may welcome you again in the future! Kind regards, Team Alex
Dear David, Thank you for your review. We love to hear that your stay with us was a good start for your upcoming adventure! Your remark about storage space will definitely be taken into account. Enjoy your EU trip and hopefully we may welc… Show more
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewReviewed: 24 June 2025 · Stayed in June 2025
Verified reviewWe stayed in room 12. The room was small, but the bed was massive and very comfortable. The bathroom was extremely clean and well maintained. The design/décor of the hotel was very cool. The staff were amazing - very welcoming (as all the Dutch we met were) and helpful.
Room 12 was small,, but big enough to fit the massive bed. It didn't have facilities to make your own drinks (others did) and the hair dryer wasn't brilliant. On the Saturday there was a pop up trance-street party at the bar next door. It went on all day and completely ruined the atmosphere. We felt very sorry for the staff, who had to endure it for hours; you could tell they felt very bad for the guests too. Thankfully it ended by 10pm (the hotel manager correctly advised that the permit expired then, don't panic from the AI searches on Google).
Dear Tobias, Thank you for your review and for taking the time to write it! We love to hear you appreciated the different features of our room, as well as our staff. Hopefully we may welcome you again during another time! Kind regards, Team Alex
Dear Tobias, Thank you for your review and for taking the time to write it! We love to hear you appreciated the different features of our room, as well as our staff. Hopefully we may welcome you again during another time! Kind regards, Team… Show more
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewLocation, near train station. Beautiful area of Maastricht.
The room (studio) was in another building. The view from the window is poor
Dear Martin, Thank you for your review. We love to hear you appreciated our location so much. Hopefully we may welcome you back again at one of our rooms with a better view :) Kind regards, Team Alex
Reviewed: 19 June 2025 · Stayed in June 2025
Verified review