Comentários de Thuis bij Schell

Dear Diogo, Thank you for your feedback. We’re sorry to hear that you were not satisfied with the cleanliness during your stay. Please know that our cleaning team works every day to maintain hygiene in all shared areas and rooms. That said, we take your comment seriously and will reinforce our efforts to ensure a higher standard. Your input helps us improve, and we appreciate you taking the time to share it. Kind regards, Team Thuis bij Schell

Dear Diogo, Thank you for your feedback. We’re sorry to hear that you were not satisfied with the cleanliness during your stay. Please know that our cleaning team works every day to maintain hygiene in all shared areas and rooms. That sai… Mostrar mais

Dear Sara, We are sorry to hear that your experience did not meet your expectations. However, we would like to clarify a few points. Our hostel enforces clear rules to ensure a safe and comfortable environment for all guests. Penalties may apply for violations such as men entering the women’s bathroom or unnecessarily opening the emergency door, as these actions compromise privacy, safety, and the overall experience of our guests. During your stay, we encountered issues related to the consumption of marijuana inside the room. While this may seem harmless, the strong smell spreads throughout the space and affects other guests. We also want to clarify that our cleaning staff performs deep cleaning daily, and hot water is always available in our facilities. We understand that personal experiences may vary, but we remain committed to providing a safe and clean space for all our guests. We appreciate your feedback and wish you safe travels. Best regards, Hostel Thuis bij Schell

Dear Sara, We are sorry to hear that your experience did not meet your expectations. However, we would like to clarify a few points. Our hostel enforces clear rules to ensure a safe and comfortable environment for all guests. Penalties may… Mostrar mais

Dear Lil Pauga FDS, Thank you for your feedback. We're glad to hear that you liked the hostel itself, but we’re sorry that your experience was affected by other guests. As our rooms are shared, we rely on all guests to be respectful of others. We do have quiet hours in place, and we encourage guests to inform us if there are disturbances so we can address the situation. Your feedback is valuable, and we will continue to reinforce our house rules to ensure a better stay for everyone. We appreciate your stay and hope you might reconsider in the future. Best regards, Thuis Bij Schell

Dear Lil Pauga FDS, Thank you for your feedback. We're glad to hear that you liked the hostel itself, but we’re sorry that your experience was affected by other guests. As our rooms are shared, we rely on all guests to be respectful o… Mostrar mais

Dear Claudio Bueno, Thank you for your feedback. We’re glad you appreciated our great location. We’re sorry to hear about your discomfort and will make sure to address this with our housekeeping team to ensure a better experience for future guests. If you ever encounter an issue during your stay, please don’t hesitate to reach out to our staff—we’re always happy to help. Best regards, Thuis Bij Schell

Dear Claudio Bueno, Thank you for your feedback. We’re glad you appreciated our great location. We’re sorry to hear about your discomfort and will make sure to address this with our housekeeping team to ensure a better experience for futur… Mostrar mais

Dear Ana Paula, Thank you for your feedback. We're glad to hear that our location met your expectations. We’re sorry to hear that your experience with our facilities was not as you hoped. As a budget-friendly hostel, we aim to provide essential services at an affordable price. Shared bathrooms are a common feature in hostels, and while we do our best to maintain them, we understand that privacy can be a concern for some guests. We appreciate your feedback regarding the lack of hooks, shelves, and room door security, and we will review these points with our team to make improvements. We value your input and will continue to work on enhancing the overall experience for all guests. Best regards, Thuis bij Schell

Dear Ana Paula, Thank you for your feedback. We're glad to hear that our location met your expectations. We’re sorry to hear that your experience with our facilities was not as you hoped. As a budget-friendly hostel, we aim to provide e… Mostrar mais

Dear Lilian, Thank you for your kind feedback! We’re glad to hear that you liked our staff. We truly appreciate your comments and suggestions. We understand that having a kitchen and a more convenient bathroom design could enhance the experience, and we will take this into consideration for future improvements. As for the stairs, we apologize for any inconvenience this may have caused. Unfortunately, as we are located in an older building, the stairs are a part of the layout, but we do our best to make our space comfortable for all guests. Thank you again for your valuable feedback, and we hope to welcome you back soon! Best regards, Thuis bij Schell

Dear Lilian, Thank you for your kind feedback! We’re glad to hear that you liked our staff. We truly appreciate your comments and suggestions. We understand that having a kitchen and a more convenient bathroom design could enhance the exper… Mostrar mais