Extra costs for everything: parking - no free parking for the guests, pool - no free entrance for guests. Restaurant - food is either too salty or you get honey on the pizza. The service in the restaurant were very good, but not food.

Good service and friendly staff, the pool is big, deep and warm. Amazing for adults and kids. Breakfast is the best I ever had in the hotel, very good. The atmosphere is amazing, it gave us what we were looking for. The gaming room and billiard very cool.

Stayed in August 2025

The swimming pool - it is advertised as having 4 swimming pools but it is just one pool, split into sections. The pool is also just for children. We thought there would be the opportunity to swim but there really isn’t. There was no air conditioning and the rooms were incredibly warm.

The breakfast, and the room was big

Stayed in July 2025

Limited lunch options.

Great place. Fab pool and lovely rooms. Restaurants were good.

Stayed in April 2025

We came at the end of the season & our room was very worn out (holes & marks all over the walls, broken hooks & lamps etc)

Location & facilities were great.

Stayed in April 2025

Rooms a little too hot at night. Pool a little overcrowded. But still a great property. If a busy time, best to book dinner slot.

Easy access to slopes, and lifts, parking close by. Staff were helpful and friendly. Spacious rooms. Wide breakfast selection. Great shower. Nice pool and sauna.

Stayed in April 2025

Staff friendly and efficient

Stayed in April 2025

The pool and facilities and location to slopes

Stayed in April 2025

The pool is very cold. Lovely but due to being so cold with a tiny jacuzzi only (always full to the brim with people since the pools were cold) meant we largely sat by the pool side while the kids swam. The locker rooms also were odd. Our locker was given away one day and we came home to our stuff being out of the lockers and we had only a smaller locker as a temporary for the day while we waiting for another 4 person one to come free. Really the locker system shouldn’t allow other people to get a used locker. The hotel felt very safe so I want concerned about theft but this was very annoying as I had bits of kit that I wasn’t using that day which needed storing. I think staff would just take a verbal say-so from someone that their locker number was what they said. This means that it allowed other people to basically steal your locker the room also was very dark with odd storage. One was for drying clothes so very handy I will andmit. Only tiny shelves for clothes in the darkest part of the room. I couldn’t see anything. We also had a broken shelf In the drying cupboard that wasn’t possible to fix so couldn’t use this. We want to come again next year as everything else was good but the pool was a real down side as this forms a big part of a ski holiday for me. Usually places I go have outdoor jacuzzis and this doesn’t. I thought with a nice indoor pool would off set this but the adults couldn’t use it.

The lobby/bar open areas were great. Better than he year before for seating. Lovely staff and sorted issues fast. Eating places were nice. The hotel is right by the nursery slopes and easy access via lift or short walk to the main slopes too. Truly ski in ski out. We went with friends and the lovely relaxed communal areas allowed for large groups sitting together with ease. The bar area was the same. The restaurant for breakfast also had large tables which was great. The system for the evening buffet is very odd. Reservations simply allow people to join a very long line. 7:30 reservations had us seated around 8:15 and lots of the food was gone and wasn’t being remade. No desserts. Quite expensive considering this. I wouldn’t book half board for this reason. If you do go to the restaurant you must arrive 30 mins before your booking and join the line. If you know the system I think it works fine. Food quality was actually good.

Stayed in February 2025

Ski in ski out

Stayed in March 2025

Needed more benches in ski room to put on boots. Also extra pillows in room.

Location was great, good breakfast. Ideal for skiing trip.

Stayed in March 2025

Double bed being 2 single beds put together without being fastened together

Location

Stayed in March 2025

Bedrooms felt a little basic and definitely need more pillows! Would have loved a more enclosed shower or bath. It was a very busy week so needed to book restaurants

Staff were so helpful and friendly. Location was excellent for ski lifts. Rooms were large and we had a nice valley view. bar area and restaurants were very lovely and welcoming, private spa was very relaxing. Great breakfast. Very family friendly- lots for all ages to do

Stayed in March 2025

food; not at the level of the facilities, very salty, one evening one dish was inedible; poor selection for children menu; all restaurants in need of major improvements

overall facilities provided excellent entertainment on the slopes and after; perfect for children

Stayed in February 2025

No warderobe for clothes except drying “box” Price for room on the expensive side vs what you get.

Good selection of restaurants. Spacious rooms Ski room Drying possibility in room

Stayed in March 2025

Standard room fairly small for family of 4, with not much storage.

Great location, great facilities, good selection food options.

Stayed in February 2025

This was our 3rd visit. The bathrooms are looking tired and could do with a refresh. Also, we stayed on the 5th floor this time and noise made sleep difficult.

Excellent location and staff.

Stayed in January 2025

we don't get our room cleaned daily the bath room is outdated

good resort good restaurants good staffs good facilities easy to go by airport shuttle

Stayed in January 2025

It was not possible to pay less, even though we were traveling as two people, not four as originally booked (because one of the children got sick). The sofa in our room wasn't very comfortable as it kept falling apart.

Location was great (next to the slopes) and there was also ski lockers room, where you could almost ski in :) Our (standard) room was a bit small, but cosy enough for two persons. We enjoyed the breakfast and that we did not pay extra for any services (ski locker, swimming pool and sauna, gym).

Stayed in January 2025

Very busy - especially with booking meals, could have done with more / better pillows / lights in room didn't all work

Great location, easy to get out on the slops

Stayed in January 2025

Breakfast - run out of cups, orange juice, certain cereals. Lots of tables uncleared, perhaps more staff are needed in this area. Coffee machine - regularly running out of milk, and staff needing to constantly top it up or being asked to when they are busy. Hill Buffet - ate here once, food was very basic and not the best choices and personally didn’t feel it was good value for money compared to other choices.

Location of hotel for skiing to slopes. Facilities for children - flow rider, pool, sauna Mt. Mocca - nice coffee in here. Brasserie T - best meal La Piazza - really good pizzas, good value for money.

Stayed in January 2025

Difficult to control temperature of room, quite hot. Quite busy

Swimming pool, flow rider, steak restaurant, bowling alley, milkshakes

Stayed in January 2025

Location, service, rooms

Stayed in December 2024

The heating! Rooms far too hot through the night even windows open with -8° temperatures outside didn't help.

Lots of different things to do within the hotel. The staff were lovely and always happy to help.

Stayed in December 2024

The bathroom of the standard room is ineffectively designed, including not having an entire shower cabin, any wall warmer for drying towels, etc. The facility is ski-in; however, it is not a good ski-out except for new beginners and kids. You must walk at least 200-250 meters uphill to reach the main lift. The Skistar app is the overall backbone of all bookings in the report. However, it did not work out for our credit cards from 3 different countries. The hotel does not offer ski rental nor a deal for discounted ski rental as the audience is probably expected to bring their own or walk to the center to get it. On another note, the rental was quick and good. Overall, the hotel's restaurant booking system is a little complicated and takes time for staff and guests. The ski area infrastructure is also little aging and has malfunctioned several times

Extremely professional and helpful staff, great standard room with amenities, very nice spa, and fantastic mini water park, bowling facilities, ski-in, and ski locker room, excellent food in restaurants, moderate food in an open buffet, great breakfast, cleanliness of the whole facility / The ski slopes are well maintained and offers variety for all levels for skiers and snowboarders alike. Night skiing also has a little exciting flavor on top of it.

Stayed in December 2024