Reviews of Hotel de Universal
Thamel Marg, 44600 Kathmandu, Nepal
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Reviewed: 26 April 2025 · Stayed in April 2025
Verified reviewI've been traveling for almost 3 months now, and I can say without a doubt that this was the worst place I've stayed in so far! The staff were rude, the room was full of cockroaches, the restaurant didn't serve half the menu, and the opening hours were wrong. My fan didn't work, and I've waited 2 days to get it replaced. When I sat at the restaurant, they served me water that I didn't order, so I thought it was complimentary, and they've charged me for it at the end..
Dear yogev, Thank you for sharing your feedback. We always welcome constructive criticism and regret that your experience did not meet your expectations. We would like to clarify a few points for transparency: All rooms are equipped with a direct intercom to reception for immediate assistance. Unfortunately, no issues with your fan were reported until late into your stay. Once informed, the issue was resolved promptly. Our team made every effort to clarify your concerns, despite language barriers, and remained committed to assisting you throughout your stay. Regarding the condition of the room upon your departure, we found significant maintenance issues that required emergency repairs. We strive to accommodate all guests with professionalism and respect, and we expect the same in return. Travel is an opportunity to grow in patience, communication, and mutual respect. We hope future travels bring you positive experiences and greater understanding.
Dear yogev, Thank you for sharing your feedback. We always welcome constructive criticism and regret that your experience did not meet your expectations. We would like to clarify a few points for transparency: All rooms are equipped with a … Show more
Reviewed: 10 April 2025 · Stayed in April 2025
Verified reviewLocation was good, very close to Thamel and many other main market
cleanliness could have been better with room amenities filled, but staff were quick to bring when asked
Reviewed: 26 February 2025 · Stayed in February 2025
Verified reviewReviewed: 30 December 2024 · Stayed in December 2024
Verified reviewTop notch service. Friendly staff delicious food very comfy beds
thank you sir for your feedback.
Reviewed: 29 December 2024 · Stayed in December 2024
Verified reviewhad a wonderful experience staying at this hotel! The room was clean, comfortable, and well-equipped with everything I needed. The staff were friendly, welcoming, and always ready to assist. The location was perfect, close to major attractions. I was pleasantly surprised by the affordable price given the high level of service and quality. Highly recommend for anyone looking for great value and a stress-free stay!
Reviewed: 28 December 2024 · Stayed in December 2024
Verified reviewI had an absolutely delightful stay! The food was incredibly comfortable and delicious, leaving me craving more. The rooms were spotless and well-maintained, ensuring a relaxing environment. The rooftop restaurant offered breathtaking views, making every meal an experience to remember. The service was fantastic, and the hospitality was top-notch, going above and beyond to ensure my comfort. This place far exceeded my expectations.
Reviewed: 25 December 2024 · Stayed in December 2024
Verified reviewComfort and value for money Delicious foods Awesome view of Kathmandu from rooftop
Reviewed: 9 December 2024 · Stayed in December 2024
Verified reviewbreakfast was excellent, with plenty of options to suit different tastes. The location at Thamel was perfect it was close to all the main attractions, restaurants, and shops, making it very convenient for exploring thamel and Basantapur.
Reviewed: 3 December 2024 · Stayed in December 2024
Verified reviewI had a wonderful stay at Hotel de Universal! The staff was exceptionally friendly and helpful, making me feel right at home. The rooftop view was breathtaking and a great spot to relax. I also loved the convenience of having the hotel’s own restaurant and bakery café, which served delicious food and coffee. The location in the heart of Thamel was perfect, with everything within walking distance. Highly recommend this hotel for anyone visiting the area!
Reviewed: 1 October 2024 · Stayed in October 2024
Verified reviewReviewed: 1 June 2024 · Stayed in June 2024
Verified reviewReviewed: 24 January 2024 · Stayed in January 2024
Verified reviewReviewed: 1 January 2024 · Stayed in December 2023
Verified reviewDear Ky Nhat, Thank you for your kind words! We’re delighted to hear that you enjoyed our central location in Kathmandu and found our staff to be friendly. Your positive feedback means a lot to us, and we hope to welcome you back for another great stay soon. If there’s anything we can do to make your next visit even better, please let us know! Warm regards, Nisan Rai
Dear Ky Nhat, Thank you for your kind words! We’re delighted to hear that you enjoyed our central location in Kathmandu and found our staff to be friendly. Your positive feedback means a lot to us, and we hope to welcome you back for anot… Show more
Reviewed: 26 December 2023 · Stayed in November 2023
Verified review