Reviews of Hotel Matina Suites
Street No 17 Lakeside, 33700 Pokhara, Nepal
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Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 May 2025 · Stayed in May 2025
Verified reviewlocation was excellent, helpful staffs, overall it was good experience
I asked for special request and they just done that things just to meet the formality. As it was special request, my expectations were high. bathroom was not as clean as other things in room.
Reviewed: 22 May 2025 · Stayed in May 2025
Verified reviewThe swimming pool was quite nice, room was tastefully designed and restrooms were clean.
The 7-10 am breakfast could have been ready at 7 am. Since it didn't we missed breakfast when taking a ride in a shared van to Muktinath.
Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewLocation Friendly staff
The cleanest of the bedding and towels. It feels like yellowish. And the noises and the smoke from the other room.
Reviewed: 5 May 2025 · Stayed in May 2025
Verified reviewGood size rooms
Very good property and maintained well
Reviewed: 4 May 2025 · Stayed in May 2025
Verified reviewVery clean and nice rooms The staffs were very friendly and its very close to lake fewa. Loved everything about this hotel.
Everything was very fine so no complaints .
Reviewed: 17 April 2025 · Stayed in April 2025
Verified reviewThe staff was helpful. The rooms were clean. The location is perfect
Dear DEECONDA, Thank you so much for your kind review. We’re delighted to know you enjoyed the helpful service, clean rooms, and our perfect location! We also appreciate your feedback on the facilities and comfort — it’s valuable as we continue working to enhance the guest experience. Looking forward to welcoming you again soon. Warm regards, Hotel Matina Suites
Dear DEECONDA, Thank you so much for your kind review. We’re delighted to know you enjoyed the helpful service, clean rooms, and our perfect location! We also appreciate your feedback on the facilities and comfort — it’s valuable as we co… Show more
Reviewed: 10 April 2025 · Stayed in April 2025
Verified reviewAbsolutely loved my stay at this hotel! The room was exceptionally clean, there was 24/7 hot water, and the breakfast was incredibly delicious. Hands down one of the best in town — I’d definitely visit again.
Dear Sg, Wow — thank you so much for this amazing review! We’re absolutely thrilled to hear that you loved your stay with us. It means the world to know that everything from the cleanliness and comfort of your room to the hot water and breakfast made a great impression. We're especially glad you enjoyed the room service and on-site restaurant — and being called “one of the best in town” truly makes our day! We can’t wait to welcome you back for another great experience. Warm regards, Hotel Matina Suites
Dear Sg, Wow — thank you so much for this amazing review! We’re absolutely thrilled to hear that you loved your stay with us. It means the world to know that everything from the cleanliness and comfort of your room to the hot water and br… Show more
Reviewed: 8 April 2025 · Stayed in April 2025
Verified reviewReviewed: 1 April 2025 · Stayed in April 2025
Verified reviewReviewed: 31 March 2025 · Stayed in March 2025
Verified reviewFirst mention while we arrive no welcome drinks, hotel is good but facilities are not so much. Swimming was small but no heater. While checking out we mention the reception that we will do the breakfast at 6:30am, that time they told us ok but afterwards in the morning they manage to give us breakfast at 7:30am as set menu while the breakfast was to be buffet. Manager was good to us but careless. They have to me more professional to make the hotel more good.
Dear Tonmoy, Thank you for sharing your experience with us. We truly appreciate you taking the time to provide detailed feedback. We're sorry to hear that certain aspects of your stay did not meet your expectations — particularly the welcome experience, breakfast arrangement, and the swimming pool facilities. Your comments are important to us, and we've shared them with the relevant teams to help us improve in these areas. We're glad to know that you found our manager kind and the hotel generally good. Please rest assured, we are working to raise our standards and professionalism to ensure a better experience for all our guests. We hope to have the opportunity to welcome you again and offer you an improved stay. Warm regards, Hotel Matina Suites
Dear Tonmoy, Thank you for sharing your experience with us. We truly appreciate you taking the time to provide detailed feedback. We're sorry to hear that certain aspects of your stay did not meet your expectations — particularly the … Show more
Reviewed: 30 March 2025 · Stayed in March 2025
Verified reviewStaffs were friendly and helpful. Breakfast is nice.
The drain in bathroom is not working properly and very slow to drain. The housekeeper and others guests slammed the door and it’s very noisy and annoying even night time.
Dear Paul Richard, Thank you for taking the time to share your feedback. We’re pleased to hear that you found our staff friendly and helpful, and that you enjoyed the breakfast. We sincerely apologize for the inconvenience caused by the bathroom drain and the noise disturbances during your stay. Your comments have been shared with our maintenance and housekeeping teams so we can address these issues promptly and improve the overall guest experience. We appreciate your honest feedback — it helps us grow and serve our guests better. We hope to welcome you back for a more comfortable and peaceful stay. Warm regards, Hotel Matina Suites
Dear Paul Richard, Thank you for taking the time to share your feedback. We’re pleased to hear that you found our staff friendly and helpful, and that you enjoyed the breakfast. We sincerely apologize for the inconvenience caused by the b… Show more
Reviewed: 13 March 2025 · Stayed in March 2025
Verified reviewReviewed: 13 March 2025 · Stayed in March 2025
Verified reviewSince we were travelling from Ktm, we arrived pretty early but the staffs kindly gave us early check-in. Cherry on top was rooftop pool which opened till 9pm,so swimming with citylights view was pretty amazing 🤗Breakfast was decent as well and location is just 3-4 minutes walk from Lakeside. The manager was also very accommodating. Overall, was a nice experience
I would have loved if hotel staffs informed about pool closing n opening time and also breakfast timing during check-in process. Overall, it was still a great stay
Dear Roshani, Thank you for sharing your experience with us! We're delighted to hear you enjoyed the great amenities, the early check-in, and the rooftop pool with the stunning city lights view. We're also glad the location worked well for your trip. We appreciate your feedback regarding the pool and breakfast timings. We'll make sure to improve communication on these details during check-in to enhance our guests' experiences. We look forward to welcoming you again! Warm regards, Hotel Matina Suites & Spa
Dear Roshani, Thank you for sharing your experience with us! We're delighted to hear you enjoyed the great amenities, the early check-in, and the rooftop pool with the stunning city lights view. We're also glad the location worked … Show more
Reviewed: 17 February 2025 · Stayed in February 2025
Verified reviewReviewed: 19 December 2024 · Stayed in December 2024
Verified reviewFriendly helpful staff. Wonderful sized rooms. Great location and Netflix on tv which we found very rare in Nepal.. I.stayed an extra night. Lovely pool roof area
Some noise from building work nearby but we've found this to be the same in several hotels. Issues with electricity but this.was a power cut in local area and nothing to do with the hotel who were always very apologetic
Dear Tina, Thank you for sharing such a detailed and positive review of your stay with us at Hotel Matina Suites and Spa. We are thrilled to know you enjoyed your experience, especially our friendly and helpful staff, the spacious rooms, our convenient location, and the rare treat of having Netflix on the TV. We are also glad you appreciated the rooftop pool area, which is indeed a guest favorite. We sincerely apologize for the inconvenience caused by the nearby building noise and the power cut in the local area. While these were beyond our control, we appreciate your understanding and patience. Your kind words motivate our team to continue delivering exceptional service, and we’re delighted to hear that you extended your stay. We hope to welcome you back soon for another wonderful experience! Warm regards, Hotel Matina Suites and Spa
Dear Tina, Thank you for sharing such a detailed and positive review of your stay with us at Hotel Matina Suites and Spa. We are thrilled to know you enjoyed your experience, especially our friendly and helpful staff, the spacious rooms, o… Show more
Reviewed: 17 December 2024 · Stayed in December 2024
Verified reviewThe room heater was not working., there is no chair or aofa in room
Breakfast was delicious
Dear RAHMAN, Thank you for sharing your feedback regarding your recent stay at Hotel Matina Suites & Spa. We appreciate your positive remarks about the delicious breakfast and the room view. However, we sincerely apologize for the issues you experienced with the room heater and the lack of additional furniture such as chairs or a sofa. These matters are important to us, and we will work on addressing them to improve the comfort of our rooms. Your comments about the facilities and overall comfort will also be reviewed by our team as we strive to provide a better experience for all of our guests. We hope to have the opportunity to welcome you back and provide an improved stay in the future. Warm regards, Hotel Matina Suites & Spa
Dear RAHMAN, Thank you for sharing your feedback regarding your recent stay at Hotel Matina Suites & Spa. We appreciate your positive remarks about the delicious breakfast and the room view. However, we sincerely apologize for the iss… Show more
Reviewed: 15 December 2024 · Stayed in November 2024
Verified reviewVery friendly staff and great location. This is a good mid-range budget choice in Pokhara!
Dear Rasmus Damgaard, Thank you for sharing your feedback! We're thrilled to hear that you found our staff friendly and appreciated the great location. Your kind words about our mid-range budget offerings mean a lot to us. We value your input on facilities and comfort and will work to improve further. We hope to welcome you back for an even better experience in the future! Warm regards, Hotel Matina Suites & Spa
Dear Rasmus Damgaard, Thank you for sharing your feedback! We're thrilled to hear that you found our staff friendly and appreciated the great location. Your kind words about our mid-range budget offerings mean a lot to us. We value you… Show more
Reviewed: 13 December 2024 · Stayed in November 2024
Verified reviewReviewed: 8 December 2024 · Stayed in December 2024
Verified reviewThe property was kept neat and tidy, there was no remarks regarding cleanliness of the hotel. I was greeted well when i arrived, everything was taken care of and the check-in was smooth and easy. Talking about the staff they were very polite, sincere and they were very thorough with their own work, and for tourists we really appreciate when everything is hassle free. Lastly i would personally love to thank these beautiful ladies Darshita and Binisha, the receptionists who were always there to help me throughout my stay. Thank you.
Dear Madan, Thank you so much for your heartfelt review! We are delighted to hear about your smooth and hassle-free experience at our hotel. Your kind words about our cleanliness, efficient check-in process, and courteous staff mean the world to us. Darshita and Binisha are indeed gems in our team, and we will ensure they receive your special appreciation. We are thrilled that you plan to visit us again soon and look forward to making your next stay even more memorable. Warm regards, Hotel Matina Suites & Spa
Dear Madan, Thank you so much for your heartfelt review! We are delighted to hear about your smooth and hassle-free experience at our hotel. Your kind words about our cleanliness, efficient check-in process, and courteous staff mean the wo… Show more
Reviewed: 2 December 2024 · Stayed in October 2024
Verified reviewThe staff was great at all times. They helped a lot with reserving other services and offered guidance for your activities in Nepal. I recommend this hotel.
The kitchen could be better. But it's ok.
Dear Christian Ortiz, Thank you for your wonderful review and for recommending our hotel! We are delighted to know that our staff's helpfulness and guidance enhanced your stay. Assisting our guests with their activities and ensuring a comfortable experience is always our priority. We appreciate your feedback about the kitchen and will work on improving it to meet your expectations. We hope to welcome you back soon for an even better stay. Warm regards, Hotel Matina Suites & Spa
Dear Christian Ortiz, Thank you for your wonderful review and for recommending our hotel! We are delighted to know that our staff's helpfulness and guidance enhanced your stay. Assisting our guests with their activities and ensuring a … Show more
Reviewed: 20 November 2024 · Stayed in November 2024
Verified reviewAfter days in the mountains, this place was a perfect stopover. The bed was wonderfully comfortable, and the room provided just the right level of coziness for some much-needed rest. While the bathroom is simple, the shower’s excellent water pressure was a real treat and exactly what I needed to recover. The staff were attentive and always ready to help.
Dear carla, Thank you for sharing your experience with us. We're thrilled to know that our hotel served as the perfect spot for you to recharge after your trek. It’s great to hear that you found the bed comfortable and the room cozy for your well-deserved rest. Your appreciation for our attentive staff and the shower with excellent water pressure truly motivates us to keep delivering quality experiences. We also note your comment about the simplicity of the bathroom and will take it into consideration for future improvements. We hope to have the pleasure of welcoming you back on your next visit to Pokhara. Warm regards, Hotel Matina Suites & Spa
Dear carla, Thank you for sharing your experience with us. We're thrilled to know that our hotel served as the perfect spot for you to recharge after your trek. It’s great to hear that you found the bed comfortable and the room cozy fo… Show more
Reviewed: 19 November 2024 · Stayed in November 2024
Verified reviewNew hotel, comfortable rooms, smart TV's, good WiFi, great rooftop pool. Convenient location in a quiet street (17), close to Lakeside nightlife, bars, restaurants, coffee shops and everything you could possibly need. Overall, it was a great place to relax or recuperate for a few days at a very reasonable price! Last but not least, a very helpful manager and wonderful front office staff - Dakshina & Binisha!
Liked everything!
Dear Kenn44, Thank you for your detailed and positive review! We’re delighted to hear that you enjoyed your stay with us and found our hotel to be a relaxing oasis near Lakeside. It’s wonderful to know you appreciated the comfortable rooms, smart TVs, good WiFi, and our rooftop pool. We’re also glad the location suited your needs, offering both convenience and tranquility. Your kind words about our manager and the front office staff, especially Dakshina and Binisha, mean a lot to us. We'll make sure to pass along your compliments to them—they'll be thrilled to know they made your stay memorable. We look forward to welcoming you back for another relaxing stay in the future. Warm regards, Hotel Matina Suites & Spa
Dear Kenn44, Thank you for your detailed and positive review! We’re delighted to hear that you enjoyed your stay with us and found our hotel to be a relaxing oasis near Lakeside. It’s wonderful to know you appreciated the comfortable roo… Show more
Reviewed: 18 November 2024 · Stayed in November 2024
Verified review