Reviews of Potala Guest House 2 stars
P.O Box 5390, Chettrapati, Thamel, , Thamel, 21218 Kathmandu, Nepal
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Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewEverything was great.
Except wooden beds making noise.
hank you so much for your kind feedback — we're glad to hear you enjoyed your stay overall! We sincerely apologize for the inconvenience caused by the noise from the wooden beds. Your comfort is very important to us, and we’ve already informed our maintenance team to inspect and address the issue promptly. We truly appreciate you bringing this to our attention and hope to have the opportunity to welcome you back for an even more comfortable experience.
hank you so much for your kind feedback — we're glad to hear you enjoyed your stay overall! We sincerely apologize for the inconvenience caused by the noise from the wooden beds. Your comfort is very important to us, and we’ve already … Show more
Reviewed: 2 June 2025 · Stayed in May 2025
Verified reviewReviewed: 16 May 2025 · Stayed in May 2025
Verified reviewReviewed: 31 March 2025 · Stayed in March 2025
Verified reviewLocation and ambience
The old man at the front desk was rude.
I’m really sorry to hear about your experience with the front desk staff. That’s definitely not the impression we want to leave. Thank you for sharing your feedback, and I’ll make sure it’s passed along to improve our service.
Reviewed: 28 March 2025 · Stayed in February 2025
Verified reviewReviewed: 10 March 2025 · Stayed in March 2025
Verified reviewI booked by using of Booking.com apps. I didn’t get the room which I booked. I was there for only 1hour and I left. I paid for my room and tell them to provide me check out documentation they behave bad to me. Then one of the manager said their system is down so they will send me check out documents by WhatsApp or email and I didn’t get yet. Front view is just nasty not like that. Seems so clean but it’s just a waste of money. I have paid for 1day 60$ and they said no refund possible I said I will speak booking.com.
I booked by using of Booking.com apps. I didn’t get the room which I booked. I was there for only 1hour and I left. I paid for my room and tell them to provide me check out documentation they behave bad to me. Then one of the manager said their system is down so they will send me check out documents by WhatsApp or email and I didn’t get yet. Front view is just nasty not like that. Seems so clean but it’s just a waste of money. I have paid for 1day 60$ and they said no refund possible I said I will speak booking.com.
Dear sir we have given you the room which u have booked our standard basic simple room and also at that time our system was down we were not able to open our booking system and also you have paid only 30 dollars for two rooms we have all the proof we also told u we can refund it but you said u donot want it we have all the evidence and proof , we didnot misbehave bad to u , at that time we were are doing best to make our guest very comfortable because our system was down thats why , everything you have written is all lie .
Dear sir we have given you the room which u have booked our standard basic simple room and also at that time our system was down we were not able to open our booking system and also you have paid only 30 dollars for two rooms we have all th… Show more
Reviewed: 10 March 2025 · Stayed in March 2025
Verified reviewboth are good
no continue hot water
Thank you for taking the time to share your feedback! We’re thrilled to hear that you rated our staff and WiFi a perfect 10/10—our team works hard to ensure a warm and welcoming experience, and it’s great to know the WiFi met your expectations as well. We’re glad you found both to be good and that your overall stay was positive. We’re truly sorry, however, about the issue with the hot water not being continuous. That’s certainly not the experience we aim to provide, and we’re looking into this matter right away to ensure it’s resolved for future guests. We hope to welcome you back someday to enjoy an even better stay! Best regards,
Thank you for taking the time to share your feedback! We’re thrilled to hear that you rated our staff and WiFi a perfect 10/10—our team works hard to ensure a warm and welcoming experience, and it’s great to know the WiFi met your expec… Show more
Reviewed: 9 January 2025 · Stayed in January 2025
Verified reviewNamaste, nice room, nice view from rooftop, very friendly and helpful staff, always going the extra mile, good food, safe storage, had a great breakfast on new years day. Thank you:) I stayed there for 11 days, before and after the Mount Everest base camp track. I booked my flight to Lukla on the Hotel Entry, too.
THANK YOU SO MUCH FOR YOUR KIND & SWEET REVEIW , WE ARE REALLY HAPPY THAT YOU HAVE ENJOYED STAYING WITH US
Reviewed: 6 December 2024 · Stayed in November 2024
Verified reviewEasy access and good position Clean and easy to leave luggage Great cafe on site
THANK YOU SO MUCH
Reviewed: 3 December 2024 · Stayed in November 2024
Verified reviewReviewed: 8 November 2024 · Stayed in November 2024
Verified reviewReviewed: 27 September 2024 · Stayed in September 2024
Verified reviewStaff very helpful and attentive, especially Supriya on reception
Thank you for your kind feedback. We’re delighted to hear that Supriya and our team provided you with helpful and attentive service. We’ll be sure to share your compliments with her. We look forward to welcoming you again soon!
Reviewed: 23 September 2024 · Stayed in September 2024
Verified reviewI stayed here more than 30 years ago, before the earthquake and when I looked it up online I was delighted that it was still there. I always remembered that it was a nice place - a bit better than some of the cheaper lodges/hotels, and because I was familar with it, I booked for my daughter and I, who I was meeting there. The photos looked great and we were not disappointed. Maybe, due to the new building work that had went on, the hotel had been upgraded and in great condition. We extended our stay for an extra day and will be staying there at the end of our holiday again. The staff are lovely, very helpful and speak good English, which made every transaction and enquiry fluid. I highly recommend The Potala Guest House.
We liked everything.
Thank you very much for your wonderful feedback and for choosing to stay with us again after so many years. We’re delighted to hear that you and your daughter enjoyed the upgrades and found our staff helpful and communicative. It’s truly rewarding to know we contributed positively to your holiday experience. We look forward to welcoming you back at the end of your trip and appreciate your kind recommendation.
Thank you very much for your wonderful feedback and for choosing to stay with us again after so many years. We’re delighted to hear that you and your daughter enjoyed the upgrades and found our staff helpful and communicative. It’s truly re… Show more
Reviewed: 8 September 2024 · Stayed in July 2024
Verified reviewReviewed: 31 July 2024 · Stayed in July 2024
Verified reviewReviewed: 29 July 2024 · Stayed in July 2024
Verified reviewLocation
Rooms
Thank you for your feedback. We’re glad you found the location convenient. If you have any specific comments or suggestions about the rooms, please feel free to share them so we can continue to improve our services.
Reviewed: 27 July 2024 · Stayed in May 2024
Verified reviewReviewed: 14 July 2024 · Stayed in June 2024
Verified reviewIt’s is kinda scam how they advertise the room.
Booking.com show say that they need the room photo they have.
please kindly check the room pictures according to each category. we have not given wrong information. generally this kind of misunderstanding occurs when guests book room by seeing homepage room picture. thank you for staying with us.
Reviewed: 13 July 2024 · Stayed in June 2024
Verified reviewGood scenery at hotel
Roads to reach hotel
thank you for staying with us.
Reviewed: 6 July 2024 · Stayed in June 2024
Verified reviewReviewed: 25 June 2024 · Stayed in May 2024
Verified reviewStaff”s were not so interactive.
Reviewed: 25 June 2024 · Stayed in June 2024
Verified reviewExceptional value with delightful staff. The restaurant is a hidden gem with high-class Asian and Western food at very fair prices. The Flat White coffee is authentic, just like its and my original home: Wellington NZ!
Really nothing.
Thank you for your wonderful feedback. We’re thrilled to hear you enjoyed the exceptional value, our staff’s service, and the quality of food at our restaurant. It’s great to know the Flat White reminded you of home in Wellington! We look forward to welcoming you back soon.
Thank you for your wonderful feedback. We’re thrilled to hear you enjoyed the exceptional value, our staff’s service, and the quality of food at our restaurant. It’s great to know the Flat White reminded you of home in Wellington! We look f… Show more
Reviewed: 23 June 2024 · Stayed in June 2024
Verified reviewThe staff is incredible, and I felt very safe. They weee always helpful and friendly.
The madras was a little dirty, but the linen and the cleaning was perfect.
Thank you for your feedback. We’re glad you felt safe and found our staff helpful and friendly. We apologize for the condition of the mattress and will address this issue promptly. We appreciate your compliments on the linen and overall cleanliness and look forward to welcoming you again.
Thank you for your feedback. We’re glad you felt safe and found our staff helpful and friendly. We apologize for the condition of the mattress and will address this issue promptly. We appreciate your compliments on the linen and overall cle… Show more
Reviewed: 21 June 2024 · Stayed in June 2024
Verified review