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Reviews of Hotel Shanker-Palatial Heritage Kathmandu 4 stars

Lazimpat, Lazimpat, 44600 Kathmandu, Nepal

#142 of 431 hotels in Kathmandu

Guests' Choice

Review score

Based on 526 hotel reviews

8.9

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.2

  • Location

    9.2

  • Facilities

    8.9

  • Staff

    9.4

  • Value for money

    8.9

  • Free WiFi

    8.9

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Showing 1 – 25

  • Reviewed: 1 September 2025

    9.0
    Next time for sure
    • People with friends
    • Deluxe Twin Room - Early Check-in & Late Check-out by 2 Hrs
    • Stayed 2 nights
    • Submitted via mobile

    NA

    It was very comfortable and extremely helpful and polite staff. All facilities were just very good!

    Stayed in September 2025

  • Reviewed: 31 August 2025

    9.0
    Nice and affordable luxury in heart of Kathmandu
    • Leisure trip
    • Solo traveller
    • Deluxe Twin Room - Early Check-in & Late Check-out by 2 Hrs
    • Stayed 3 nights
    • Submitted via mobile

    While the poolside cafe is great, the inside restaurants are either very vast and soulless or a bit dark and dreary.

    Stayed on 7th floor. Room very modern, clean and all the amenities. Liked the pool and pool cafe. Breakfast very good and staff very helpful. Room service also excellent.

    Stayed in August 2025

  • Reviewed: 28 August 2025

    10
    A royal experience~
    • Business trip
    • Group
    • Deluxe Twin Room - Early Check-in & Late Check-out by 2 Hrs
    • Stayed 2 nights

    N/A

    The name speaks for itself - beautiful rooms, great food, nice SPA servies, kind and caring staff. It is located in a nice area of Kathmandu - away from city noise yet close to Thamel - the main shopping areas. Would definitely stay here again~

    Stayed in August 2025

  • Reviewed: 23 August 2025

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Deluxe Double Room - Early Check-in & Late Check-out by 2 Hrs
    • Stayed 4 nights
    • Submitted via mobile

    Nothing which I can mention here

    Excellent property

    Stayed in August 2025

  • Reviewed: 23 August 2025

    10
    Regal
    • Solo traveller
    • Deluxe Single Room - Early Check-in & Late Check-out by 2 Hrs
    • Stayed 1 night
    • Submitted via mobile

    N/A

    The class

    Stayed in August 2025

  • Reviewed: 20 August 2025

    10
    Overall good but I didn't like the restaurant staff's style at all especially since I paid for...
    • Leisure trip
    • Family with young children
    • Deluxe Double Room - Early Check-in & Late Check-out by 2 Hrs
    • Stayed 5 nights
    • Submitted via mobile

    But‏ there is an employee whocan ask for the morning period it was not easy and he can talk to us about every little thing I had two rooms breakfast or lunch he asked and asked us to order either lunch or dinner although he had nothing to do with it we had two rooms each room its system at the party he asked a lot and was not cooperative and we ask for free his style is rude and not uniform at all so I ask the management to alert him and have more than one uniform

    The hotel staff is very friendly and I would like to thank the staff who were very friendly during our stay they were chosen when we came for breakfast and they helped us and prepared breakfast for us they are very nice and I would like to thank them their names are sunil and also the other respected one ram sharan they were very friendly I thank them from the bottom of my heart. I hope the hotel management will honor them because they are the face of the hotel

    Stayed in August 2025

  • Reviewed: 12 August 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double Room - Early Check-in & Late Check-out by 2 Hrs
    • Stayed 2 nights
    • Submitted via mobile

    Goo

    Good

    Stayed in August 2025

  • Reviewed: 3 August 2025

    9.0
    Summer Kathmandu trip
    • Leisure trip
    • Family with young children
    • Deluxe Double Room - Early Check-in & Late Check-out by 2 Hrs
    • Stayed 6 nights
    • Submitted via mobile

    There is not enough air in the room ( by my standarts). The window is too small.

    I liked the overall feeling of high-class hotel. I like the friendliness of the staff, the design and the food; the pool and the surrounding garden are my favourite place.

    Stayed in August 2025

  • Reviewed: 2 July 2025

    10
    I had a great stay
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room - Early Check-in & Late Check-out by 2 Hrs
    • Stayed 7 nights

    The Pool Bar closes at 6pm

    breakfast, suite

    Stayed in June 2025

  • Reviewed: 27 June 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double Room - Early Check-in & Late Check-out by 2 Hrs
    • Stayed 1 night
    • Submitted via mobile

    The personnel is really attentive and kind. The breakfast was amazing!

    Stayed in June 2025

  • Reviewed: 22 June 2025

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Deluxe Double Room - Early Check-in & Late Check-out by 2 Hrs
    • Stayed 1 night
    • Submitted via mobile

    Pool is open air and a bit small

    Food ambience and the way beauty and history of palace is preserved

    Stayed in May 2025

  • Reviewed: 31 May 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room - Early Check-in & Late Check-out by 2 Hrs
    • Stayed 2 nights
    • Submitted via mobile

    None

    Excellent staff, nice rooms, peaceful location. Highly recommended.

    Stayed in May 2025

  • Reviewed: 26 May 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Double Room - Early Check-in & Late Check-out by 2 Hrs
    • Stayed 3 nights
    • Submitted via mobile

    I enjoyed the gardens, the pool, and the quality of the service. The breakfast was exceptional, and the poolside and dinner service was also very good. I also appreciated the comfort of the room and the proximity to the Thamel district.

    Stayed in May 2025

  • Reviewed: 25 May 2025

    9.0
    Superb
    • Leisure trip
    • Group
    • Deluxe Double Room - Early Check-in & Late Check-out by 2 Hrs
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast was good. Staff were really friendly. We stayed in the Delux double room and the bed was comfy and clean. The location is great, just a short drive into Thamel.

    Stayed in May 2025

  • Reviewed: 17 May 2025

    9.0
    Old world charm. Good breakfast
    • Leisure trip
    • Couple
    • Deluxe Double Room - Early Check-in & Late Check-out by 2 Hrs
    • Stayed 2 nights
    • Submitted via mobile

    Old world charm. Good breakfast

    Stayed in April 2025

  • Reviewed: 13 May 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double Room - Early Check-in & Late Check-out by 2 Hrs
    • Stayed 2 nights
    • Submitted via mobile

    Beautyful historic palace with swimming pool. The presonell was great. Buffet breakfast.

    Stayed in May 2025

  • Reviewed: 11 May 2025

    9.0
    Historic hotel with lots of character
    • Leisure trip
    • Couple
    • Heritage Suite - Free Airport Transfers, Early Check-in & Late Check-out by 2 Hrs
    • Stayed 1 night

    Renovations were going on which we didn't know about before. There are many weddings and events going on in the garden and pool area which sometimes makes it difficult to use the pool.

    The suite was very comfortable and quiet, despite the fact that some renovations were going on along the corridor. The staff were all very helpful and welcoming. The breakfast was lovely. All in all a lovely stay in a historic hotel with lots of character. This was our second stay and they gave us the same room at our request.

    Stayed in March 2025

  • Reviewed: 6 May 2025

    10
    Relaxing stay
    • Leisure trip
    • Couple
    • Deluxe Double Room - Early Check-in & Late Check-out by 2 Hrs
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    A beautiful old hotel with a rich history, the staff is incredibly friendly and helpful! Also: delicious breakfast, great swimming pool.

    Stayed in May 2025

  • Reviewed: 6 May 2025

    10
    An excellent hotel with lovely gardens & a huge pool.
    • Leisure trip
    • Couple
    • Deluxe Double Room - Early Check-in & Late Check-out by 2 Hrs
    • Stayed 1 night
    • Submitted via mobile

    An outdoor dining area at night would be good.

    Spacious, clean room, lovely staff, excellent breakfast & fabulous pool.

    Stayed in May 2025

  • Reviewed: 5 May 2025

    10
    Easy going
    • Leisure trip
    • Couple
    • Deluxe Double Room - Early Check-in & Late Check-out by 2 Hrs
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    A beautiful old hotel with a rich history, the staff are incredibly friendly and always think along with you! Additionally: delicious breakfast, great swimming pool.

    Stayed in May 2025

  • Reviewed: 3 May 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Twin Room - Early Check-in & Late Check-out by 2 Hrs
    • Stayed 2 nights
    • Submitted via mobile

    Fantastic, heritage hotel. Authentic and traditional

    Stayed in April 2025

  • Reviewed: 1 May 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Royal Suite - Free Airport Transfers, Early Check-in & Late Check-out by 2 Hrs
    • Stayed 5 nights
    • Submitted via mobile

    Excellent and very delicious food

    Stayed in April 2025

  • Reviewed: 1 May 2025

    9.0
    A great place to stay while in Kathmandu.
    • Leisure trip
    • Couple
    • Deluxe Double Room - Early Check-in & Late Check-out by 2 Hrs
    • Stayed 7 nights

    The gym was a bit average.

    Breakfast, pool, friendly and helpful staff, cleanliness of hotel and quality of the facilities.

    Stayed in April 2025

  • Reviewed: 27 April 2025

    9.0
    Super helpful staff.
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room - Early Check-in & Late Check-out by 2 Hrs
    • Stayed 5 nights
    • Submitted via mobile

    It is not elderly friendly. Too many steps to climb from the restaurant. The rooms have no view at all. A small window that it has was not allowed to open it.it felt suffocating inside the room. Breakfast was poor for that quality of hotel because bacon, ham and sushi were not so warm/fresh. Boiled eggs were over boiled. But it had big variety of drinks.

    I put my parents to stay here. The staff were super helpful, clean rooms and the beautiful gardens.Modern yet well kept Nepali tradition.

    Stayed in April 2025

Showing 1 – 25

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