Reviews of Pure Motel 4.5 stars
315A Fenton Street, 3010 Rotorua, New Zealand
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Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewOur unit was attractive and comfortable. The heat pump warmed it very effectively, and everything that we needed was provided. The location was very convenient.
There wasn't parking outside the unit, but there was parking nearby.
Thank you for your lovely feedback. We’re happy you found the unit comfortable and well-equipped. Just to clarify, although not every unit has parking right at the door, there is always plenty of free parking available inside our property for all guests. We look forward to seeing you again! Joe Pure motel
Thank you for your lovely feedback. We’re happy you found the unit comfortable and well-equipped. Just to clarify, although not every unit has parking right at the door, there is always plenty of free parking available inside our property f… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewComfortable bed, extra blanket, parking
The shared entry, water pressure in the shower and curtain were not great, room was small, no liight for passage, no iron. TV's could be mounted on the wall to allow more bench space. Maybe this room could be for 1 person and a fresh coat of white paint. Price was too much for this room.
Thank you for sharing your feedback with us. We are sorry to hear that some aspects of the room, such as the water pressure, lighting, and facilities, did not fully meet your expectations. We also appreciate your helpful suggestions regarding the TV placement, paint, and room suitability. Your comments are valuable to us, and we will review them with our team as we continue to make improvements. We hope to have the chance to welcome you again for a more comfortable stay in the future. Kind regards, Joe Pure motel
Thank you for sharing your feedback with us. We are sorry to hear that some aspects of the room, such as the water pressure, lighting, and facilities, did not fully meet your expectations. We also appreciate your helpful suggestions regardi… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewFriendly staff nice room comfy bed all the facilities needed for the weekend good shower and spa
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewSpacious bathroom, bed was very comfortable and it had what we needed
No iron, step into the bathroom, should have a sign or yellow tape on it.
Thank you very much for your review. We’re delighted to hear that you enjoyed the spacious bathroom and found the bed very comfortable. Your helpful suggestions about the iron and the bathroom step are much appreciated, and we’ll work on making improvements. We’d be very happy to welcome you back again in the future! Kind regards, Joe Puremotel
Thank you very much for your review. We’re delighted to hear that you enjoyed the spacious bathroom and found the bed very comfortable. Your helpful suggestions about the iron and the bathroom step are much appreciated, and we’ll work on ma… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in July 2025
Verified reviewLove this place! I was a little worried when I checked the Google review. But everything was perfect, the beddings, the space, the kitchen and everything were fine. Our unit was located right beside the road but we had a super good sleep throughout the night, no noise.
Hi tan Thank you for trusting us and giving our place a chance even after seeing the Google reviews. It means a lot to know you had a comfortable stay and a good sleep. We’ll be very glad to welcome you back anytime. Lia & Joe
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewLovely place, close to everything we needed. Staff were so nice as well
Nothing to dislike
Hi Carol Thank you so much for your wonderful review! We are truly delighted to hear that you enjoyed your stay. It really encourages us when thoughtful guests like you share such positive feedback. Wishing you a safe and enjoyable journey ahead! Warm regards Lia & Joe
Hi Carol Thank you so much for your wonderful review! We are truly delighted to hear that you enjoyed your stay. It really encourages us when thoughtful guests like you share such positive feedback. Wishing you a safe and enjoyable journey … Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewVery clean and relaxing rooms
Hi Lenard Thank you very much for your wonderful review! We’re so pleased to know you found the rooms clean and relaxing. It was a pleasure to have you stay with us, and we’d be delighted to welcome you back anytime. Warm regards Lia & Joe
Hi Lenard Thank you very much for your wonderful review! We’re so pleased to know you found the rooms clean and relaxing. It was a pleasure to have you stay with us, and we’d be delighted to welcome you back anytime. Warm regards Lia &… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewThe lady at reception was lovely, was very considerate and accommodating.
It was freezing, the oil heaters were not enough to heat the whole guest house. It wasn't clean, we found a used g string under the bed and a bag of maltersers under the couch cushions (would have been ok if they hadn't already been opened), the floor was sticky, the dishes need to be cleaned before using especially the scissors. The mini fridge is not big enough for 6 people.
Hi Kelsey We are truly sorry for the issues you experienced during your stay. Cleanliness is something we take very seriously, and we never limit the time our cleaners spend on each room. But your comments clearly show that we still had shortcomings. We highly value every guest’s feedback, no matter whether it is well-intentioned or malicious, subjective or objective, helpful or harmful. We have already taken corrective actions and will continue to improve and maintain higher standards to ensure this does not happen again. Our goal is always to provide our guests with a better service and experience, and we sincerely hope to have the opportunity to welcome you again in the future. Regards Lia
Hi Kelsey We are truly sorry for the issues you experienced during your stay. Cleanliness is something we take very seriously, and we never limit the time our cleaners spend on each room. But your comments clearly show that we still had sho… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewComfortable and clean room. Easy check-in and check-out. Wifi was good.
Room was in an old bungalow next door. Decor was from 70 years ago. Felt like I was staying in the spare room at an old relatives place. Heat was from an oil heater which took a while to heat the room.
Hi Slingsrat, Thank you for your feedback and for giving us a 10 rating for cleanliness and bed comfort. The room you stayed in, located in a well-maintained 1980s house, has a classic European style and has consistently received excellent ratings. The custom-crafted plaster mouldings reflect a level of craftsmanship rare to find nowadays. We are currently installing air conditioners in all the rooms and hope it will warm the space more quickly, and cool it down faster in summer. Thank you again, and we hope to welcome you back in the future. Lia & Joe
Hi Slingsrat, Thank you for your feedback and for giving us a 10 rating for cleanliness and bed comfort. The room you stayed in, located in a well-maintained 1980s house, has a classic European style and has consistently received excellent… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewThe staff were accommodating, nice and the beds were super comfy! Enjoyed our stay at Pure Motel
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewCommunication was excellent and we were Able to get a late check out. The space was perfect and because it was heavily raining and very cold we were hopeful the unit would be warm as well and it was. Very nice and cosy for our family. Plenty of nice warm blankets and a good space for family groups
The parking was a little tight in front of the unit for our van but we found a space across from our unit which was perfect
Hi Khristal, Thanks so much for your thoughtful feedback. We're really glad the unit kept you warm during the wet weatherI. we truly appreciate you taking the time to share your experience. We’d love to welcome you again in the future! Kind regards, Lia & Joe
Hi Khristal, Thanks so much for your thoughtful feedback. We're really glad the unit kept you warm during the wet weatherI. we truly appreciate you taking the time to share your experience. We’d love to welcome you again in the future!… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewSuper clean and comfy, will travel with family next time
Hi Denis Thank you for your kind review. It was a pleasure having you stay with us. We're really happy to hear you'll bring your family next time — we look forward to welcoming you all! All the best, Lia & Joe
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewOur host was so lovely and accomodating! Our room was spacious and warm. Little touches made the difference - spare blanket, late check out
Nil
Hi Elva Thank you so much for your kind words – it was such a pleasure having you here. We truly appreciate you taking the time to leave a review. Wishing you all the very best and we hope to welcome you again in the future! Warm regards, Lia Pure Motel
Hi Elva Thank you so much for your kind words – it was such a pleasure having you here. We truly appreciate you taking the time to leave a review. Wishing you all the very best and we hope to welcome you again in the future! Warm regards,… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewThe hotel owner/manager was so nice and easy to talk to. We felt welcomed and she appreciated us staying at her motel. I appreciated her respectful personality and caring attitude towards us as a whaanau.
A cleaner room would be more inviting. Noticed that the floor needed to be vacummed especially behind the lounge seat.
Kia ora, Tania Thank you so much for your lovely words. We're really happy to hear you felt welcomed and appreciated during your stay. We’re sorry to hear about the area behind the lounge seat not being properly vacuumed. We’ve passed this on to our housekeeping team to make sure this doesn’t happen again. We’d love to host you and your whānau again in the future. Warmest regards, Lia
Kia ora, Tania Thank you so much for your lovely words. We're really happy to hear you felt welcomed and appreciated during your stay. We’re sorry to hear about the area behind the lounge seat not being properly vacuumed. We’ve passed… Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in April 2025
Verified reviewThe price. It was last minute and we really only needed a place to sleep the night. Was worth it.
Nothing. It was fine for what we paid and gir the 1 night
Hi Selena Thank you for your feedback. We checked your reservation number but couldn’t find any record of your stay. After contacting Booking.com, we were informed that your stay was actually about three months ago—prior to our current management taking over the motel. We’re working hard to improve everything here, and we’d love to have the opportunity to host you again in the future. We’re confident you’ll notice a positive difference. Warm regards, Lia from Pure Motel
Hi Selena Thank you for your feedback. We checked your reservation number but couldn’t find any record of your stay. After contacting Booking.com, we were informed that your stay was actually about three months ago—prior to our current ma… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewThe location was close to cbd
There was very little parking and it was difficult to turn around. The electric blanket directly under the sheet made the bed uncomfortable, you could feel the wires of the blanket when you lay down. The jets in the spa were a bit green/mouldy.
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewEasy to find. Host where lovely. Had some Classic decor touches, if you like art deco then you'd appreciate that.
We were in the Pure Guest Hose, not Pure Motel, which is next door. So no access to Spa. Booking.com booking site had no mention of this difference.
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewThe staff
The ensuite was pretty grosse. It smelt real badly of mould and was very unclean.