Reviews of Auckland Serenity 2
43 Saint Annes Crescent, 2103 Auckland, New Zealand

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Reviewed: 8 September 2025 · Stayed in September 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in July 2025
Verified reviewBig, sizeable room and enough privacy
Just needs a bit of improvement in decor, and attention to detail
Hi, it’s a sweeping statement. Your constructive criticism is welcome and appreciated. For future guest, the pictures speak louder than these words.
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewLarge and roomy
No cutlery
Hi, we did not list cutlery facilities. Generally provided on request from guests.
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewLocation
Lacked professional service.
Thank you for your feedback. I’m a little surprised by some of the ratings, especially as we checked in during your stay and were told everything was fine. Just to clarify for future guests: tea is provided as part of the stay. While coffee and milk are not listed as included, I personally offered and brought both to you from my own home when you asked. I also supplied plates and cutlery upon request, even though these items are not listed as standard. Given this, I’m unsure why the service or cleanliness would be rated poorly, particularly when no concerns were raised during your visit. We consistently receive positive reviews and take pride in maintaining a clean and welcoming space. Thanks again for staying with us, and we wish you all the best on your future travels.
Thank you for your feedback. I’m a little surprised by some of the ratings, especially as we checked in during your stay and were told everything was fine. Just to clarify for future guests: tea is provided as part of the stay. While coffe… Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in June 2025
Verified reviewClose to the venue of our sports competition
Looked good online. Not as it would seem in person. Extra rules are not listed -power for heating was on a time limit Fridge wasnt even turned on on arrival. So, it took a long time before it kept any food or drink cool - not enough power sockets to have the tv going and fridge at the same time as you needed the Chrome cast to be plugged in ,which needed an extra socket. Didn't supply any plates or bowls or knives and forks. -Open wiring in the bathroom could be a hazard if they get wet. Needs to explain online about the features or lack of them.
Hi, We handed over the room to your partner and did not impose any extra rule for power. For convenience, provided a timer for the heater and showed her how to use it. Your partner took the key and left, she should have switched on the fridge. Chromecast does not require extra socket, it can be connected to the TV (new photo attached for your knowledge). We did not list the facilities of plate, bowl, knives or forks. We provide those on request from guests. No open wiring (copper wires are not visible). Towel heater wire runs above the door (new photo added) and no scope of getting wet. Please be nice to people, I greeted you before you left but you did not reply! We are the host, not servants. Expect respect from guests. Please look before you book next time.
Hi, We handed over the room to your partner and did not impose any extra rule for power. For convenience, provided a timer for the heater and showed her how to use it. Your partner took the key and left, she should have switched on the frid… Show more
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewReviewed: 15 June 2025 · Stayed in June 2025
Verified reviewI loved everything, the room, the view, very private area was very comfortable. The host was amazing, and i was allowed to check in earlier, I will definitely be back as this will be my go to home when I am in Auckland.
It was cold, but I used the extra blanket. Would be a good idea to have a heater in the room 🙂 The host was going to bring me one however I wasn't home 😉
Reviewed: 2 June 2025 · Stayed in June 2025
Verified reviewWonderful stay and loved the location. Host was super helpful and friendly. Made a new friend out of it and everything clean and comfortable
That we couldn’t stay longer
Hi, thank you very much for your kind words, our pleasure. See you again.
Reviewed: 3 May 2025 · Stayed in May 2025
Verified reviewReviewed: 26 April 2025 · Stayed in April 2025
Verified reviewBery clean and tidy and comfy. Highly recommend this place. Will definitely come back.
Thank you very much for your kind words. See you soon.
Reviewed: 23 April 2025 · Stayed in April 2025
Verified reviewReviewed: 7 April 2025 · Stayed in April 2025
Verified reviewReviewed: 30 March 2025 · Stayed in March 2025
Verified reviewI had a lovely ensuite room with a conservatory where I could enjoy my morning coffee. The view is out over the sea. There is no road between the property & the sea. There is a good takeaway several hundred metres down the road with a minimart next door.
Nothing
Reviewed: 24 March 2025 · Stayed in March 2025
Verified reviewReviewed: 16 March 2025 · Stayed in March 2025
Verified reviewVery clean&tidy very cmfee bed,nice hot showers &also private friendly&helpful hosts
N/a
Thank you very much for your kind words. Regards
Reviewed: 11 March 2025 · Stayed in March 2025
Verified reviewReviewed: 6 March 2025 · Stayed in March 2025
Verified reviewReviewed: 1 March 2025 · Stayed in February 2025
Verified reviewVery nice host. Very clean room.
Nothing
Thank you very much for your encouraging words.
Reviewed: 25 February 2025 · Stayed in February 2025
Verified reviewReviewed: 23 February 2025 · Stayed in February 2025
Verified review