Reviews of Waitakere Resort & Spa 4 stars
573 Scenic Drive, Waiatarua, West Auckland, 0612 Auckland, New Zealand
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewIf I could describe this place in one word I’d say ‘grandeur’
NA
Dear Mel, Thank you for your wonderful feedback — we’re delighted you enjoyed the luxurious room, monsoon shower, and stunning views. Our location in the heart of the Waitakere Ranges offers easy access to native bush tracks and picturesque waterfalls, and we’re so pleased you found the experience as grand as the surroundings. We look forward to welcoming you back for another relaxing escape. Management Waitakere Resort & Spa
Dear Mel, Thank you for your wonderful feedback — we’re delighted you enjoyed the luxurious room, monsoon shower, and stunning views. Our location in the heart of the Waitakere Ranges offers easy access to native bush tracks and picturesqu… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewWe didn’t have breakfast
Thank you for sharing your kind words — we’re so pleased you enjoyed the peaceful room with its beautiful view and the cozy atmosphere of the open fire in our main lounge. Our tranquil setting in the Waitakere Ranges is perfect for unwinding, and it’s wonderful to hear it made your stay so relaxing. We look forward to welcoming you back soon. Management Waitakere Resort & Spa
Thank you for sharing your kind words — we’re so pleased you enjoyed the peaceful room with its beautiful view and the cozy atmosphere of the open fire in our main lounge. Our tranquil setting in the Waitakere Ranges is perfect for unwindin… Show more
Reviewed: 8 August 2025 · Stayed in June 2025
Verified reviewIt was remote and peaceful
Our room was cold and there was no hot spa pool
Thank you, Jean-Polla, for your feedback. We’re glad you enjoyed the peaceful location and relaxing massage — our setting in the Waitakere Ranges is perfect for a tranquil escape from the city. We’re sorry your room felt cold. Our front office team can provide portable heaters on request, and while your room didn’t have a hot spa pool, our Garden Spa Apartments feature spa baths for a more indulgent experience on your next visit. Management, Waitakere Resort & Spa
Thank you, Jean-Polla, for your feedback. We’re glad you enjoyed the peaceful location and relaxing massage — our setting in the Waitakere Ranges is perfect for a tranquil escape from the city. We’re sorry your room felt cold. Our front … Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewThe views are exceptional
Parking
Thank you, Martin, for your feedback. We’re glad you enjoyed your visit from Hawkes Bay. It’s wonderful to hear that the exceptional views made your stay memorable. We look forward to welcoming you back soon so you can experience even more of the natural beauty and peacefulness our resort has to offer. Management Waitakere Resort & Spa
Thank you, Martin, for your feedback. We’re glad you enjoyed your visit from Hawkes Bay. It’s wonderful to hear that the exceptional views made your stay memorable. We look forward to welcoming you back soon so you can experience even mor… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewPeaceful location , spacious, and staff were amazing
One glass in room 16 and it was filfy.
Thank you, Stuart, for sharing your feedback. We’re so glad you enjoyed the peaceful location, spacious rooms, and that our team made your stay special. We apologize for the issue with the glass in your room and have addressed this with our housekeeping team. It’s wonderful to hear you’d stay with us again, and we look forward to welcoming you back for another relaxing escape in the heart of the Waitakere Ranges. Management Waitakere Resort & Spa
Thank you, Stuart, for sharing your feedback. We’re so glad you enjoyed the peaceful location, spacious rooms, and that our team made your stay special. We apologize for the issue with the glass in your room and have addressed this with o… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewThe vibe of the resort was amazing, staff at reception was super friendly and helpful.
Our room bedsheet had blood stains and washroom drawer was full of hairs of previous customers. Very disappointing.
Dear Rajan, Thank you for sharing your feedback. We’re glad you enjoyed the resort’s vibe, stunning views, and that our front desk team made a positive impression. We sincerely apologize for the cleanliness issues you encountered in your room — this is not the standard we aim to provide. We have shared your comments with our housekeeping team to ensure immediate improvements and prevent this from happening in the future. We hope to have the opportunity to welcome you back and provide the high-quality experience that our guests deserve. Management Waitakere Resort & Spa
Dear Rajan, Thank you for sharing your feedback. We’re glad you enjoyed the resort’s vibe, stunning views, and that our front desk team made a positive impression. We sincerely apologize for the cleanliness issues you encountered in your … Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewBeing out of the city in the bush
Driving up to the reception was scary
Dear Kohe, Thank you for sharing your wonderful feedback. We’re thrilled you chose to celebrate your 25th wedding anniversary with us and enjoyed the peaceful bush setting away from the city. We understand some guests find the curved driveway to the reception a bit challenging. Next time, you’re welcome to use the lower car park for an easier and more comfortable approach. We’re delighted your stay was memorable and look forward to welcoming you back for another relaxing escape in the natural beauty of the Waitakere Ranges. Management Waitakere Resort & Spa
Dear Kohe, Thank you for sharing your wonderful feedback. We’re thrilled you chose to celebrate your 25th wedding anniversary with us and enjoyed the peaceful bush setting away from the city. We understand some guests find the curved driv… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewI like the staff. Was professional and happiness.
The bed. Was 2 doubles together and not a queen or bigger size.
Dear Sanhueza, Thank you for sharing your feedback. We’re delighted you enjoyed our friendly and professional staff and found your stay comfortable. All our rooms are set up as king-size beds by joining single beds with a zip-lock system and adding a bed bridge on top to ensure maximum comfort. We’d be happy to arrange this for you on your next visit and look forward to welcoming you back to the Waitakere Resort & Spa for another relaxing and memorable stay Management Waitakere Resort & Spa
Dear Sanhueza, Thank you for sharing your feedback. We’re delighted you enjoyed our friendly and professional staff and found your stay comfortable. All our rooms are set up as king-size beds by joining single beds with a zip-lock system … Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewGood sized room, quiet, comfortable bed
Dear Holly, Thank you for your feedback. We’re glad you enjoyed your quiet, comfortable room. Surrounded by the beautiful Waitakere Ranges, our resort is the perfect place to unwind, and we look forward to welcoming you back soon. Management Waitakere Resort & Spa
Dear Holly, Thank you for your feedback. We’re glad you enjoyed your quiet, comfortable room. Surrounded by the beautiful Waitakere Ranges, our resort is the perfect place to unwind, and we look forward to welcoming you back soon. Managem… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewBreakfast was nice..
What didn't measure up for me was the state of the room. Hair in the shower and bathroom drawers,lumpy pillow to sleep on No extra blanket for a cold winter's night. Locked out once I came back from breakfast and had to get the door unlocked at the office. Also one of our family that stayed couldn't get back into the safe where he had put his money and the safe wouldn't unlock.
Thank you for your feedback. We’re glad you enjoyed the breakfast, and we appreciate you bringing the room concerns to our attention. The door and safe issues were resolved promptly, and your comments have been shared with our housekeeping team to ensure everything meets our high standards. We hope to welcome you back for a more comfortable and relaxing stay. Management Waitakere Resort & Spa
Thank you for your feedback. We’re glad you enjoyed the breakfast, and we appreciate you bringing the room concerns to our attention. The door and safe issues were resolved promptly, and your comments have been shared with our housekeeping … Show more
Reviewed: 6 July 2025 · Stayed in June 2025
Verified reviewReviewed: 5 July 2025 · Stayed in July 2025
Verified reviewThe heating for the room was not quite adequate enough. We had to wear sweatshirts and beanies while watching tv at night.
Dear Craig, Thank you for your feedback and for highlighting our team and facilities so positively. We’re sorry to hear the heating wasn’t quite sufficient — we’ll certainly review this to ensure better comfort moving forward. We appreciate your support and hope to welcome you again soon. Warm regards, Jibin Thomas Assistant Hotel Manager
Dear Craig, Thank you for your feedback and for highlighting our team and facilities so positively. We’re sorry to hear the heating wasn’t quite sufficient — we’ll certainly review this to ensure better comfort moving forward. We appreci… Show more
Reviewed: 4 July 2025 · Stayed in April 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewStaff is truly friendly and the facility is clean despite the rooms that need update and beds that are uncomfortable the bedroom was upgraded and clean
The loft room was so noisy and cold. Based above the kitchen and at night it felt like someone was pulling on the door so many openings for wind and noise Opening between floor and door had to use a blanket to cover the wind.
Dear Shannone, Thank you for your feedback. We're glad you found our staff friendly and the facilities clean. We're sorry to hear about the discomfort in the loft room — especially the noise and drafts. Your comments have been passed on to our team, and we’ll be looking into ways to improve this space. We hope to welcome you back with a more comfortable experience next time.
Dear Shannone, Thank you for your feedback. We're glad you found our staff friendly and the facilities clean. We're sorry to hear about the discomfort in the loft room — especially the noise and drafts. Your comments have been pass… Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewLovely location and scenic views from rooms and lounge area. Quiet and serene. Breakfast was nice as well. Great customer service and helpful staff. The fireplace at night in their main lounge area was lovely.
Two bedroom apartment The bathrooms were run down and not very clean. Dusty. Hotel overall seems a bit run down. Main bathroom window opened up into a courtyard of another room section(or staff quarters). The whole apartment windows would steam up when taking a shower as you could not open the bathroom windows that were facing into courtyard. These windows in the main bathroom were low, not tinted properly and did not have shades and lacked privacy. Second bathroom was entirely too small and poorly ventilated. Lots of noise from upstairs of people walking and opening and closing doors at night as our rooms were below their restaurant/conference area. Vents that let out a lot of noise at night. Lots of spiders too .
Dear Achaal, Thank you for taking the time to share your feedback. We're pleased you enjoyed the peaceful location, scenic views, and our team’s service. We’re sorry to hear that your experience in the apartment didn’t meet expectations. Your comments regarding cleanliness, ventilation, noise, and privacy have been noted and shared with our team for improvement. We truly appreciate your insights and hope we’ll have the opportunity to welcome you back for a more comfortable stay. Kind regards, Jibin Thomas Assistant Hotel Manager
Dear Achaal, Thank you for taking the time to share your feedback. We're pleased you enjoyed the peaceful location, scenic views, and our team’s service. We’re sorry to hear that your experience in the apartment didn’t meet expectation… Show more
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewThe view was amazing
Dear Nicole, Thank you for your lovely feedback! We're so glad you enjoyed the view and had a perfect getaway. We hope to welcome you back again soon! Jibin Thomas Assistant Hotel Manager
Reviewed: 13 June 2025 · Stayed in June 2025
Verified reviewEverything
Dear John, Thank you so much for your kind words! We are absolutely delighted to hear that you enjoyed everything about your stay. It means a lot to us and motivates the whole team. We hope to welcome you back again soon for another great experience! Jibin Thomas Assistant Hotel Manager
Dear John, Thank you so much for your kind words! We are absolutely delighted to hear that you enjoyed everything about your stay. It means a lot to us and motivates the whole team. We hope to welcome you back again soon for another grea… Show more
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewFantastic location, would be great for a wedding, with the grounds , chapel and helipad
Hi David, Thank you for your lovely feedback! We're so glad you enjoyed the location — you're absolutely right, it's a beautiful setting for weddings. We do host weddings here and offer a range of packages, with the chapel, gardens, and helipad all adding to the charm of a truly memorable day. We’d love to welcome you back — maybe even for a special celebration in the future! Jibin Thomas Assistant Hotel Manager
Hi David, Thank you for your lovely feedback! We're so glad you enjoyed the location — you're absolutely right, it's a beautiful setting for weddings. We do host weddings here and offer a range of packages, with the chapel, ga… Show more
Reviewed: 7 June 2025 · Stayed in June 2025
Verified reviewBeautiful location, great that the restaurant is open and provides great meals. Staff are very friendly and catered to our needs.
The driveway, bit risky when cars are going and down at the same time.
Hi Limaree, Thank you so much for your lovely feedback — we’re thrilled to hear you enjoyed the peaceful location, delicious meals, and the attentive service from our team. Regarding your comment about the driveway — thank you for sharing your thoughts. The driveway to the resort is a typical of the Waitākere Ranges road. While we understand it can feel a bit narrow at times, there are designated passing bays spaced along the way to help vehicles move safely in both directions. We hope to welcome you back again soon! Warm regards, Jibin Thomas Assistant Hotel Manager
Hi Limaree, Thank you so much for your lovely feedback — we’re thrilled to hear you enjoyed the peaceful location, delicious meals, and the attentive service from our team. Regarding your comment about the driveway — thank you for sharing… Show more
Reviewed: 5 June 2025 · Stayed in June 2025
Verified reviewIn midst of nature- beautiful scenery
The loft room was too close to kitchen and conference room - could hear all the noise from kitchen and group on the Tuesday night - did not sleep at all
Dear Lynette, Thank you for your feedback and for staying with us. We're glad you enjoyed the beautiful natural surroundings and scenery. We’re sorry to hear that noise from the kitchen and nearby group disrupted your rest. Your comfort is very important to us, and we appreciate you bringing this to our attention. We’ll be reviewing the room placement and exploring ways to minimise noise for a better guest experience. We hope to have the chance to welcome you back for a more peaceful and relaxing stay. Warm regards, Jibin Thomas Assistant Hotel Manager Waitakere Resort & Spa
Dear Lynette, Thank you for your feedback and for staying with us. We're glad you enjoyed the beautiful natural surroundings and scenery. We’re sorry to hear that noise from the kitchen and nearby group disrupted your rest. Your comfo… Show more
Reviewed: 3 June 2025 · Stayed in June 2025
Verified review