Reviews of Crowne Plaza Auckland by IHG 4 stars
128 Albert Street, 1010 Auckland, New Zealand
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Reviewed: 7 September 2025 · Stayed in September 2025
Verified reviewThe bed was incredibly comfortable. The room was very modern and clean.
I didn’t like that the lifts didn’t have buttons for each floor
Reviewed: 6 September 2025 · Stayed in August 2025
Verified reviewReviewed: 5 September 2025 · Stayed in September 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThe Staff are amazing to deal with
Nice and clean
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewBed was so comfortable and the breakfast one of the best we have ever had.
Hi Debra, Thanks for your feedback. Great to read that you enjoyed our NZ made bed and the breakfast offering met with your satisfaction. We hope you made the most of your time in Auckland. Kind Regards Tim - Crowne Plaza Auckland
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewOur stay at this motel was great! The rooms were clean and comfortable, the staff were friendly and welcoming, and the location was super convenient. Would definitely stay again!
Hi Skyla, Thanks for your feedback! We look forward to welcoming you back again in the future. Kind Regards Tim - Crowne Plaza Auckland
Reviewed: 29 August 2025 · Stayed in June 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewCentral location to everything, one of the best hotel beds I've ever slept in.
Nothing
Hi Tamara, Thanks for your feedback. Glad you enjoyed our NZ made beds. We love them also! Kind Regards Tim - Crowne Plaza Auckland
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewI stayed in crowne several times before but it seems like the service and presentation has gone down
Good morning Noe, Thank you for your feedback. I am sorry that you felt that our service levels had dropped. We do hope you will give us the opportunity to show that this was a one off. Kind Regards Tim - Crowne Plaza Auckland
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe room was comfortabke snd the miokos enjoyed the view of the sky tower at night
The fact there was no kitchen cooking utensils. Also the shower over the bath hindered my elder mother for showering, having trouble getting into the bath .. a wet room or just a shower block would have been more helpful
Good morning Joanne, Thank you for your feedback. I note your comments regarding the shower. We are beginning a refurbishment project that will include having walk in showers as opposed to Showers over baths. Unfortunately for safety reasons, we do not have cooking utensils in the rooms. Kind Regards Tim - Crowne Plaza Auckland
Good morning Joanne, Thank you for your feedback. I note your comments regarding the shower. We are beginning a refurbishment project that will include having walk in showers as opposed to Showers over baths. Unfortunately for safety reaso… Show more
Reviewed: 25 August 2025 · Stayed in July 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewThe staff were super helpful and friendly. Room service was tasty and prompt. We had an extra guest and they were really accommodating. Beds were Comfortable and every thing was CLEAN. Really reasonable price as well. Very pleasantly surprised.
Good morning Sophie, Thank you for your feedback. Great to read that you enjoyed your stay with us and the team looked after you well. We look forward to welcoming you back in the future. Kind Regards Tim - Crowne Plaza Auckland
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewEasy check in, basic needs provided.
The fact you have to pay for overnight parking as a hotel guest which is usually free at other places. There is only one sink to use water which is located in bathroom.
Hi CC, Thank you for your feedback. I note your comment regarding the carparking. As we do not own the carpark, we are required to pay for parking spaces. I do hope we will have the opportunity to welcome you back again in the future. Kind Regards Tim - Crowne Plaza Auckland
Hi CC, Thank you for your feedback. I note your comment regarding the carparking. As we do not own the carpark, we are required to pay for parking spaces. I do hope we will have the opportunity to welcome you back again in the future. Ki… Show more
Reviewed: 22 August 2025 · Stayed in July 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewTap water is well above 55 deg. Easy to burn self when using hot tap.
Good morning Soren, Thank you for your feedback. I will have this looked into immediately. Kind Regards Tim - Crowne Plaza Auckland