Cars were parked right outside the windows so we had to keep the curtains closed. Wear and tear is getting quite noticeable.

Bed was very comfortable.

Stayed in August 2025

Location great, Ferry to Queenstown out the front ✅ Stacks bar ✅

Stayed in August 2025

Poor lighting

Handy to airport

Stayed in August 2025

Internal arrangements

Room facio

Stayed in August 2025

The room too far from the lift

The room and view

Stayed in August 2025

The room was very small

Stayed in August 2025

Few items in Breakfast area was not replenished for a couple of mornings until we asked, but apart from that, everything else was good.

The rooms were clean and well-equipped, and the housekeeping service was excellent. This was my 3rd stay at the property.

Stayed in August 2025

Road by window had car noise. Couch was a small. Air conditioner struggled to turn on and off. Restaurant lacked food and coffee bar was not inviting. Hilton was better food wise. Did not have enough good desserts. Garage parking fees were high.

Bed and pillows were amazing. View of lake was good. Shower was nice and hot and good shampoo/bath gel. Very clean and comfortable. Location was good for all things.

Stayed in July 2025

Good location good breakfast great staff

Stayed in May 2025

No parking

Room and its facilities were great

Stayed in June 2025

No Earl Grey teabags. There was not enough crockery. Having to pay extra for Parking.

We loved the view across the lake. The room was well set out. The bed was comfortable.

Stayed in July 2025

Bit far away from everything. There is a taxi ferry that runs each hour.

Beds are so comfy, room has good layout with separate lounge and kitchenette. Shop on site provides good coffee and snacks.

Stayed in July 2025

The bed was a bit squishy, and the frosted glass door to the bathroom didn't offer as much privacy as I would have liked.

Staff were friendly, helpful, and welcoming on arrival. The room was clean and had everything going we needed. The view was nice. Parking was easy to get and convenient.

Stayed in July 2025

I’ve stayed at many Hilton properties around the country, whether it’s the main Hilton or DoubleTree, and this was my first time staying at this particular DoubleTree. Out of all the DoubleTrees I’ve stayed in, this was the only one that didn’t have its own spa or pool, which was a letdown. Especially in the cold, it’s not ideal to go offsite and pay extra just to use a pool. I also wasn’t impressed with the breakfast. Even though the menu was similar to the main Hilton, the setup here was confusing, especially during the first few days. Only one toaster was working, which made things frustrating for everyone, and it didn’t even toast properly. You had to do it twice. Everyone was cold and hungry and just wanted to get on with their morning, but it took forever. The overall vibe and food presentation didn’t compare to the main Hilton, which I’d easily rate 10 out of 10. Here I’d give the breakfast a 5 out of 10 for the first few days. Things did improve slightly in the last two days. They plugged in more toasters, and it felt a bit better. But I’m a huge fan of Hollandaise sauce, and here it was served cold, which didn’t feel fresh or enjoyable, especially in Queenstown’s freezing weather. At the main Hilton it’s kept warm and fresh, which makes a big difference. So while the staff, housekeeping and rooms were amazing and the views were just as beautiful as the main Hilton, the lack of a pool and the disappointing breakfast would make me choose the main Hilton next time. I’d recommend not including breakfast with your stay and just going out into town instead.

We usually stay at the main Hilton but this time we tried DoubleTree to explore something different and honestly it was a great experience. The staff were so helpful and welcoming, always quick to assist with anything we needed, and housekeeping kept everything clean and tidy. The view from our balcony was beautiful with a clear view of the lake. The room was great and overall the stay was really good, though we didn’t enjoy the breakfast as much so next time we would stay again but probably not include breakfast.

Stayed in July 2025

Spacious room

Stayed in June 2025

Had no real complaints.

The room was very nice and well set-up. The bonus of the kitchenette with cooking facilities is a nice extra within the room. Our room had an amazing view of The Remarkables mountain range.

Stayed in June 2025

Room was slightly tired compared to the rooms we’ve stayed in at the hotel before.

Great hotel, right on the lake. Good cafe, bar and connections to Queenstown.

Stayed in June 2025

Would be nice to have a tv in bedroom

Very nice and spacious room

Stayed in June 2025

Booking the deluxe king suite I did expect a bit more and a nicer view. Balcony was taken up by the aircon unit so unable to utilise it.

Staff were amazing, friendly service and breakfast buffet was delicious!!

Stayed in June 2025

No extra blankets. Tv technology is a bit outdated. Cost of parking not included in rate. Wifi not the best.

Location and proximity to the airport.

Stayed in June 2025

N/A

Great view and comfy bed, The restaurant was great and excellent waiting staff.

Stayed in June 2025

i could not fault my stay.

The staff were amazing, friendly and went out of there way to assist me.

Stayed in May 2025

The hills

Cozy

Stayed in May 2025

Beds weren't very comfortable. Housekeeping was not done very thoroughly some days.

Breakfast was good. Staff were friendly and attentive.

Stayed in May 2025