Reviews of DoubleTree by Hilton Queenstown 4 stars

Gorgeous location, stylish interior, tasty complimentary cookies from the front desk

A bit far from town, but handy location to the conference I was at.

Bed was very comfortable.

Cars were parked right outside the windows so we had to keep the curtains closed. Wear and tear is getting quite noticeable.

Nil

The hotel front desk service was extremely poor. And always no one in the front desk. Extremely high deposit fee($100 per day)but the room and service just a joke. When I inquired about the car park, i was informed that there were no parking spaces available in this hotel. I asked why this was not mentioned on Booking (on Bookings it says on-site parking available), and the confirmation email also the did not clearly state that parking was unavailable, to which she snapped, "Then why didn’t you ask?" The attitude was rude and extremely aggressive. Additionally, no information regarding parking was provided during check-in. If we know there is no parking available or extra fee($16 per day) is needed for parking, we can organize parking ourselves. Moreover, when I asked if they could assist with transporting my luggage, the staff responded very impatiently, saying, “You can use the luggage trolley by yourself, but you need to return it”. The entire check-in process was extremely unpleasant. After I moved the car on return, when I walked past the front desk, she called me again and blame on me didn’t check on their website. After a long and tiring day of travel to Queenstown, I was already exhausted, and this kind of service attitude made me not even want to stay here from the very first day. I will definitely not book this hotel again on my next visit.

This would be the best experience we have had. The only bad thing was we didn't staff long enough. We will certainly be back.

Nothing every thing was prefect

Location great, Ferry to Queenstown out the front ✅ Stacks bar ✅

Nothing

I have stayed here before my room however was jammed behind a row of units no aspect at all. The hot water was low the evening I arrived I assumed it would right itself it didn’t the following morning it was stone cold!! I also parked under the property I had forgotten to pay on line so tried to locate the parking people who directed me to a site to pay it was confusing as to which parking lot it was so I called back they didn’t know which one it was! I asked them to call back once they had found out that never happened. Finally it was resolved after 40 minutes on the phone. The breakfast was not in the hotel due to a conference I was running late ran up to breakfast at the Hilton. The girl showed me to an awful inside table I Requested one on The porch she said I’d have to pay extra! I was not in a mood to agree so I said I would be dining there and not paying an additional fee as I was already inconvenienced and I was pretty upset.

The comfort is the best, felt like its my own house. And the view was excellent

The view is what I am after. It exceeds my expectations which Im very happy about.

Handy to airport

Poor lighting

Views

Nothing not to like. It was great!

View from the Room

The staff was not accomodating, the location was far off, the beds were not comfortable, rooms were too small and suffocating

Good Breakfast.

I will recommend my friends for this property

Room facio

Internal arrangements

I was so incredibly impressed with the staff at the front reception on arrival. The whole experience was absolutely fantastic The staff were so hospitality and friendly, We were greeted with a special gift from the staff at double tree for my 50th birthday. The room was of a high standard 10/10 The whole experience was incredible. Highly recommended

I couldn't find anything I didn't like

The room and view

The room too far from the lift

The quality and the size of the room

I didn’t like that the price for booking.com was $130 more than other sites

The view was great overlooking the lake. The bed was a good size and very comfortable.

Unfortunately, there was only one chair in the room to sit and enjoy the view. The light switches were in pretty random places which made it a bit tricky to figure out. The bathroom door kept sliding open and with no latch which made private time a bit less private, being that this was right off the lounge area, a magnetic catch would have helped keeping it closed. The elevator system to the 4th floor didn't make coming and going with luggage a simple task.